getting money out of a dealer
Discussion
forzaminardi said:
Moving on from the 'should have had it inspected before you bought it' comments, which are correct but also totally useless to you, I'd suggest you'll be lucky to get anything out of the dealer. It would be worth approaching the dealer in a pleasant and positive way and saying you've had these problems, you understand it is an old car but you hoped you could come to some sort of compromise on the cost of repairs in view of the dealers good repuation.
This.dieseluser07 said:
Hi there, to what extent can you get money out of a dealer for repairs, say you bought a 7 year old car with 95000 miles on it and was described as immaculate but then you find the following things wrong within the first month:
Worn turbo (not blown but had it inspected and it has a lot of play etc)
Coolant leak from radiator (new radiator needed)
New pads needed
Head gasket gone (not confirmed yet but i cant personally see a leak)
Which ones could you claim for saying its not fit for purpose??
Also could you get the repairs done yourself and send them the reciept or would you have to take it to them to be repaired (bear in mind the fault might break the car getting it to the dealer)
The SOGA is a very subjective document, no matter what anyone will tell you here, and it's not as simple as simply rejecting a car or asking a dealer to pay up.Worn turbo (not blown but had it inspected and it has a lot of play etc)
Coolant leak from radiator (new radiator needed)
New pads needed
Head gasket gone (not confirmed yet but i cant personally see a leak)
Which ones could you claim for saying its not fit for purpose??
Also could you get the repairs done yourself and send them the reciept or would you have to take it to them to be repaired (bear in mind the fault might break the car getting it to the dealer)
Technically, everything you've listed could be classed as wear and tear, especially on a 95k mile car, so the dealer could show you the door.
However, some dealers will do something outside of obligation for you as a commercial decision.
I would approach the dealer, explain what's happened and ask them how it can be resolved. If they offer to repair/pay to repair anything, take it.
Do NOT get it repaired somewhere else and expect them to foot the bill unless they specifically tell you to.
Be polite and business-like. Whining and threatening them will likely not lead to success.
If they do not accept your claims, I would be prepared to suck it up.
dieseluser07 said:
I dont know when it went just that the coolant light came on the other day so i checked and coolant was low.
So there y'go. Rad may be corroded (after 7yrs/95k, not exactly unexpected, and quite probably not visible without dismantling) or have been damaged by a stone since you've had the car. Loss of coolant from that, without the level being checked until the light comes on, could easily cause the HG.I bought a new (to me) car a few weeks ago. One of things that prompted the purchase was the air con packing up on the old car.
Had the new car 2 weeks, the air con broke
New condensor fitted and a re-gas for £200.
It came with an Auto-Protect warranty. I'm almost certain that getting it repaired by the dealer or warranty co would be like puling teeth and I would have been without a car for weeks at a time, so I just paid up and got it sorted myself.
All you can do is take it back to the delaer and see what they say.
Had the new car 2 weeks, the air con broke
New condensor fitted and a re-gas for £200.It came with an Auto-Protect warranty. I'm almost certain that getting it repaired by the dealer or warranty co would be like puling teeth and I would have been without a car for weeks at a time, so I just paid up and got it sorted myself.
All you can do is take it back to the delaer and see what they say.
Wacky Racer said:
forzaminardi said:
Moving on from the 'should have had it inspected before you bought it' comments, which are correct but also totally useless to you, I'd suggest you'll be lucky to get anything out of the dealer. It would be worth approaching the dealer in a pleasant and positive way and saying you've had these problems, you understand it is an old car but you hoped you could come to some sort of compromise on the cost of repairs in view of the dealers good repuation.
This.
dieseluser07 said:
Im really quite suprised at the responses
I guess what you were hoping for was lots of support in getting the dealer to pay for all these faults?Fact is the car was tax'd MOT'd, insured and legal for you to drive away, which you did. Now 700 miles later it has faults. If the dealer fixes these faults, at which point will you stop going back to him with new issues? 1500, 5000, 10000 miles?
It is unfortunate, but there are people that have spent 5 figures on new cars that turn up with faults. Yes, the dealer will help out in those examples, but the fact is this happens. Even if you got one of those RAC checks, these faults may not have been highlighted.
Its done 95K miles, did you check that all the big money services items like belts/water pumps etc have been completed on time as you may have some even bigger bills ahead.
I dont think its that we dont have sympathy, its just that its done lots of miles and this happens. You wont get trouble free motoring with any car, expecially one thats done 95K miles. You might get some good will from the business purely to stop you giving bad reviews, a commercial view of the business if you like. But man up and get it fixed
Care to share what car it is as many can offer advice on the faults, which is where you will find you will get more help.
Edited by oldaudi on Wednesday 6th August 18:38
dieseluser07 said:
Im really quite suprised at the responses
Then go over to MSE and watch as everyone quotes SOGA and Trading Standards and how you should take it back as the dealer is liable for everything and if this fails you can take him to court where you'll definitely win, honest...Or you can read a more objective and informed opinion on here.
You want people to agree you were shafted when you weren't, however you may get a result depending on the dealer but I wouldn't hold my breath.
dieseluser07 said:
Im really quite suprised at the responses
Me too. I'd suggest that the HG is something that the dealer should sort.Yes, it's an old car but after only 700 miles it's something that SOGA (which I hesitate to mention) would certainly presume to have been developing at the time of sale.
I agree that the rest is just wear and tear, commensurate with the mileage.
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