RE: Flaming GT3s - owners bite back
Discussion
Surely Porsche are contravening some EU law here somewhere by offering different levels of compo to consumers within the EU? I would love some of the UK owners to club together and bring about a civil action.
Porsche seem to have forgotten the old adage to do WHATEVER it takes to get their high value clients back on side. Disgraceful and in my experience, not altogether surprising from the Porsche customer service some of our clients have received.
Regards,
My CC.
Porsche seem to have forgotten the old adage to do WHATEVER it takes to get their high value clients back on side. Disgraceful and in my experience, not altogether surprising from the Porsche customer service some of our clients have received.
Regards,
My CC.
I am surprised by the manner in which Porsche UK have been left to be autonomous when this is about global brand reputation in the days of the internet.
I did in fact drop Sierra Mike an email re the stance taken towards the group. I really think Porsche should consider ensuring a universal approach rather than this unilateral system where it almost appears that certain markets are of more value to them.
I did in fact drop Sierra Mike an email re the stance taken towards the group. I really think Porsche should consider ensuring a universal approach rather than this unilateral system where it almost appears that certain markets are of more value to them.
If Porsche are offering compensation in Germany but not the UK it's because they think they need to offer compensation to keep their German customers but not to keep their UK ones. Of course whether they're right, remains to be seen. Guvernator said:
This might have been mentioned previously but their is a good reason why we in the UK almost always get short cahnged when it comes to customer service.
1) We are too small a market. Someone will have done the numbers and decided it's just not profitable in the long term to offer compensation the UK as the number of buyers just doesn't make it worth it, especially since...
2) Our good old British reserve means we don't like to kick up a fuss, this applies to service in a restaurant, just as much as it does to buying a £100k+ car. We need to take a look abroad to learn how to demand service and complain properly as far too often in this country we bend over and take it without complaint so we only have ourselves to blame.
I suspect it's got a lot more to do with how easily Porsche GB can sell cars like the GT3...they've taken a fairly cynical view of things I suspect. In the UK they can sell their allocation of cars like the GT3 very easily...judging by the prices of cars like 4.0 RS in the UK the demand/supply imbalance (and their ability to control it thanks to RHD) I think they have just taken a "view". I wonder how many people have handed back their GT3's in the UK? 1) We are too small a market. Someone will have done the numbers and decided it's just not profitable in the long term to offer compensation the UK as the number of buyers just doesn't make it worth it, especially since...
2) Our good old British reserve means we don't like to kick up a fuss, this applies to service in a restaurant, just as much as it does to buying a £100k+ car. We need to take a look abroad to learn how to demand service and complain properly as far too often in this country we bend over and take it without complaint so we only have ourselves to blame.
Judging by some of the warranty issues people have had with the 997 it's not exactly a surprise they 're being
s! Just want to add a few words to the "They Rape Us Because We Are British" theory being vented here. The national company wil use British law in dealing whith its customers. So will all other national companies. If you are beeing lesser treated, this must surely be blamed on British consumer law ?
Unfortunately, the british buying public are seen as easy targets. I'm not just talking about by porsche, but by the industry in general.
We didn't make it easy for ourselves by clambering over each other to get our Letters of intent and deposits down on this Gt3. Porsche GB know only too well they can sell these cars on again if existing customers cancel deposits, and i suspect they're playing to that level.
I think it's unfair, but then what can you do ?
Hopefully, a few more owners will feel like their noses have been put out of joint, cancel their orders and I might try and get into the dealer to see if I can get my deposit down instead
We didn't make it easy for ourselves by clambering over each other to get our Letters of intent and deposits down on this Gt3. Porsche GB know only too well they can sell these cars on again if existing customers cancel deposits, and i suspect they're playing to that level.
I think it's unfair, but then what can you do ?
Hopefully, a few more owners will feel like their noses have been put out of joint, cancel their orders and I might try and get into the dealer to see if I can get my deposit down instead
Where do you all get the idea that the UK is paying the most for it;s cars? Is it a throwback to the "rip off Britain" era where every one is told how bad we had it when really we didn't?
http://www.porsche.com/france/models/911/911-gt3/
http://www.porsche.com/france/models/911/911-gt3/
Oh dear Porsche, when it's said that 'the customer defines the value' - it doesn't mean;
If this customer doesn't like the value proposition, because we've buggered things up (which we all know happens) stuff them, we will resell it to someone else, because we can...
Ever been on a Ryanair flight? (I guess Porsche execs wouldn't be seen dead turning right on a plane entry door - even if it was Lufthansa, so not likely I guess) your only a couple of statements away from sounding like Mr O'learly...
This sounds like the kind of badly thought out, totally arrogant statement that can only be made in the head quarters of a company that's making too much money - far too easily...
Your latest 'flagship dealer' at J9 of the M5 is over the road from where I went to school, back then it was a BMX bike welded together from various bits of old Raleigh heaps...
It would have made a nice story 'local boy done alright - wheels Turbo S out of new dealer where he used to go to school'...
Looking more and more like it's not gonna happen...
I spend all kinds of time in various board rooms & co hq's - I'm amazed that someone thinks this was/is a good press release...
LoL here...
:-))
If this customer doesn't like the value proposition, because we've buggered things up (which we all know happens) stuff them, we will resell it to someone else, because we can...
Ever been on a Ryanair flight? (I guess Porsche execs wouldn't be seen dead turning right on a plane entry door - even if it was Lufthansa, so not likely I guess) your only a couple of statements away from sounding like Mr O'learly...
This sounds like the kind of badly thought out, totally arrogant statement that can only be made in the head quarters of a company that's making too much money - far too easily...
Your latest 'flagship dealer' at J9 of the M5 is over the road from where I went to school, back then it was a BMX bike welded together from various bits of old Raleigh heaps...
It would have made a nice story 'local boy done alright - wheels Turbo S out of new dealer where he used to go to school'...
Looking more and more like it's not gonna happen...
I spend all kinds of time in various board rooms & co hq's - I'm amazed that someone thinks this was/is a good press release...
LoL here...
:-))
Ex Boy Racer said:
What really concerns me here is that some pretty heavy accusations have been made at PH regarding their journalistic integrity. And they have not commented. At all.
We know PH journos read the threads, because they often pipe up when they think we have been unfair.
So are the accusations, in fact, true?
We know PH journos read the threads, because they often pipe up when they think we have been unfair.
So are the accusations, in fact, true?
PH is owned by Haymarket and is essentially an Auto Trader with a forum and a news section attached to help drive traffic to it. They're just not very good at communicating this.
As Haymarket is a large magazine publishing company, it is not in their interests to take an official view on this and upset VAG who are a very large and lucrative advertiser with an offering relevant to virtually any printed publication you could list.
So no, this is not a flagship for journalistic integrity. Its an online car market with some ad-ons. In a way, making the writers closer to car salesmen, than journalists in the traditional sense. Hence Shed of the Week, PH heroes and competitions for what you would spend x amount on in the classifieds. All designed to get you foraging through the classifieds, salivating and discussing models and model codes and driving PH pages up the search results for buyers and sellers googling the vehicles.
However, that is not to say PH writers are without integrity themselves. Just that you can not expect objectivity or investigative journalism or an opinion column that offers anything that might be commercially detrimental. And if you look, the site (under Haymarket) does not proclaimed to be anything other.
If you view and enjoy the site with this in mind, you'll have a much easier time.
Edited by Reardy Mister on Tuesday 29th April 06:44
I've not read every post, so apologies if this has been posted before.
I've been following this poor guy for a while now. The plight of his 991
http://youtu.be/-eXUnZrykDY
I've been following this poor guy for a while now. The plight of his 991
http://youtu.be/-eXUnZrykDY
Edited by Spoof on Tuesday 29th April 07:25
Eleven said:
Oh.
Maybe old news but OPC in Aberdeen have a red 991 GT3 for sale (now) with 700 miles for £124.9k. Its not on their site but its on their lot outside.
With all the news on this fault I am a bit out of date but this is an approved used car for sale at an OPC but it cant be driven until it gets it new engine right?
Maybe its 'fixed'?
When I used the configurator and had a PTS colour my total price estimate was less than that so this is for sale for above list.
With all the news on this fault I am a bit out of date but this is an approved used car for sale at an OPC but it cant be driven until it gets it new engine right?
Maybe its 'fixed'?
When I used the configurator and had a PTS colour my total price estimate was less than that so this is for sale for above list.
nigelonich said:
Maybe old news but OPC in Aberdeen have a red 991 GT3 for sale (now) with 700 miles for £124.9k. Its not on their site but its on their lot outside.
With all the news on this fault I am a bit out of date but this is an approved used car for sale at an OPC but it cant be driven until it gets it new engine right?
Maybe its 'fixed'?
When I used the configurator and had a PTS colour my total price estimate was less than that so this is for sale for above list.
Chances are it's not fixed, no. It doesn't sound like Porsche has started fitting fixed engines to any cars just yet.With all the news on this fault I am a bit out of date but this is an approved used car for sale at an OPC but it cant be driven until it gets it new engine right?
Maybe its 'fixed'?
When I used the configurator and had a PTS colour my total price estimate was less than that so this is for sale for above list.
What a PR nightmare for Porsche, a masterclass in how not to deal with your customers!
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