Salesman goes into the back for ages to talk to his manager
Discussion
whoami said:
Roo said:
Ari said:
berlintaxi said:
Return to invoice gap, makes sense with a cash purchase.
Absolutely - not a hard concept to grasp.
Edited by Sheepshanks on Monday 15th February 16:41
And in a seperate deal (B2B) I've just sold and installed some kit.
We had to do some extra work on site and the purchaser has just told us to ring up for an order when we have priced it all up.
its a relationship thing, they know we do a good job with customer support and will understand there will be some profit for us.
Doesn't always work out in the motor trade and its probably contempt on both sides
We had to do some extra work on site and the purchaser has just told us to ring up for an order when we have priced it all up.
its a relationship thing, they know we do a good job with customer support and will understand there will be some profit for us.
Doesn't always work out in the motor trade and its probably contempt on both sides
gtidriver said:
Talking of loosing a sale, I had a run in with the for sale sign installer for a local estate agents last Friday, apparently I was parked in a loading space, I was but didn't see the sign and after he had struggled to park unsuccessfully to squeeze in the space behind me he gave me a bit of abuse then parked one car in front on double yellows, he informed me that he had taken my picture and if he got a ticket then I would be paying it. I phoned the estate agents and cancelled the valuation and probable sales contract, they where booked in for the beginning of March, That bit of unnecessary abuse probably cost his company £8000. Yes I was at fault for parking where I shouldn't have but he could had said nothing and just carried on, don't shout and threaten people in the street when your driving a van with the companies name on it.
In a car related one, I was b
ked by a salesman for parking my Merc in the wrong place (all the customer parking was full) at the local Merc dealer. I asked his name hoping he'd panic and give me a new car, but he didn't.mnx42 said:
I used to work selling Carpets. We were quite an upmarket retailer and one particular lady came in and ordered £20k of carpets for her new house.. She had won the lottery. I was admiring her new BMW and she told me she had gone into an Audi garage with the intention of buying one as it had been a dream of hers to have a TT. After being ignored for 20 minutes or so she was then given similar treatment to the above ( she was in t-shirt and jeans). She left, went into the Beemer garage next door and placed an order for an M3 and paid in cash.
Obviously a time-waster - you need to order 5 cars to get and an Audi salesman interested: http://www.dailyrecord.co.uk/news/scottish-news/14...WestyCarl said:
Love all these Alpha Male PH hard nut buyers who don't stand for any messing and put the salesmen in their place.
Personally I take the opposite view; I accept it will take a while, enjoy their coffee (and biscuits) and try to be the salesman's best mate in the hope of getting a better deal.
Off course this may all be rubbish, but think about if you were selling something, who would you try and get the better deal for, the arrogant, pushed for time, know all, or the friendly polite person who teats you as an equal..........
Absolutely this, it's always worked for me. Treat people with a little respect and you'll get it back. Most of what I'm picking up in this thread is a lot of insecurity (and not just on the part of the buyers).Personally I take the opposite view; I accept it will take a while, enjoy their coffee (and biscuits) and try to be the salesman's best mate in the hope of getting a better deal.
Off course this may all be rubbish, but think about if you were selling something, who would you try and get the better deal for, the arrogant, pushed for time, know all, or the friendly polite person who teats you as an equal..........
What I'm most baffled with is those that fail to understand why the car salesman has to ask his boss about potential deals, is it not obvious? Do these people walk into high street jewellers or phone shops or whatever, and after asking the sales assistant for a bit of discount on a watch or phone or whatever and being told 'I'll certainly find out if that's possible, let me speak to the manager' immediately get a huge huff on and start the clock ticking? Laughable.
It's very simple, if you don't want to 'do the dance' as someone referred to it, pay the price on the sticker.
Alternatively, when I last bought a car from a dealer I simply said 'this is the price I'm prepared to pay, if you can do that I'll have it'. They couldn't, so I didn't.
Two weeks later they phoned me up and said they now could (presumably they thought they'd sell it for more but didn't) so I paid a deposit over the phone and picked it up a fortnight later.
Negotiation isn't that difficult. Work out what you want to pay and if you can buy it for that, buy it. If not, don't.
Ari said:
mnx42 said:
I used to work selling Carpets. We were quite an upmarket retailer and one particular lady came in and ordered £20k of carpets for her new house.. She had won the lottery. I was admiring her new BMW and she told me she had gone into an Audi garage with the intention of buying one as it had been a dream of hers to have a TT. After being ignored for 20 minutes or so she was then given similar treatment to the above ( she was in t-shirt and jeans). She left, went into the Beemer garage next door and placed an order for an M3 and paid in cash.
Simply astonishing the amount of 'lottery winners' this happens to! 
I must literally be the only person left that doesn't personally know a slighted 'lottery winner' that 'bought a car next door and paid in cash'.
Do non lottery winning expensive car buyers always rock up in full formal wear or something?
.............weve got half a dozen cars coming down on the lorry and theres a space left help us fill that space and as there are no more added fixed costs involved Ill take x off.
Thats what id say but then again I sold Double Glazing in the late eighties
Thats what id say but then again I sold Double Glazing in the late eighties
Edited by smashy on Monday 15th February 18:37
mnx42 said:
I used to work selling Carpets. We were quite an upmarket retailer and one particular lady came in and ordered £20k of carpets for her new house.. She had won the lottery. I was admiring her new BMW and she told me she had gone into an Audi garage with the intention of buying one as it had been a dream of hers to have a TT. After being ignored for 20 minutes or so she was then given similar treatment to the above ( she was in t-shirt and jeans). She left, went into the Beemer garage next door and placed an order for an M3 and paid in cash.
T-Shirt and Jeans, lottery winner, Audi could't give a fk, BMW sold her an M3, blah blah blah.Did she tell you that she made a point of driving BACK to Audi to show them that she'd bought something that wasn't her dream car after all? If I walked into a Lambo dealership wanting a Huracan and they'd ignored me, I wouldn't walk next door to Ferrari and buy a 458 to piss them off.
Seriously can we leave the whole bulls
t cliche alone now?Edited by TIGA84 on Monday 15th February 18:28
TIGA84 said:
mnx42 said:
I used to work selling Carpets. We were quite an upmarket retailer and one particular lady came in and ordered £20k of carpets for her new house.. She had won the lottery. I was admiring her new BMW and she told me she had gone into an Audi garage with the intention of buying one as it had been a dream of hers to have a TT. After being ignored for 20 minutes or so she was then given similar treatment to the above ( she was in t-shirt and jeans). She left, went into the Beemer garage next door and placed an order for an M3 and paid in cash.
T-Shirt and Jeans, lottery winner, Audi could't give a fk, BMW sold her an M3, blah blah blah.Did she tell you that she made a point of driving BACK to Audi to show them that she'd bought something that wasn't her dream car after all? If I walked into a Lambo dealership wanting a Huracan and they'd ignored me, I wouldn't walk next door to Ferrari and buy a 458 to piss them off.
Seriously can we leave the whole bulls
t cliche alone now?Edited by TIGA84 on Monday 15th February 18:28
t if you believe it or not.TIGA84 said:
mnx42 said:
I used to work selling Carpets. We were quite an upmarket retailer and one particular lady came in and ordered £20k of carpets for her new house.. She had won the lottery. I was admiring her new BMW and she told me she had gone into an Audi garage with the intention of buying one as it had been a dream of hers to have a TT. After being ignored for 20 minutes or so she was then given similar treatment to the above ( she was in t-shirt and jeans). She left, went into the Beemer garage next door and placed an order for an M3 and paid in cash.
T-Shirt and Jeans, lottery winner, Audi could't give a fk, BMW sold her an M3, blah blah blah.Did she tell you that she made a point of driving BACK to Audi to show them that she'd bought something that wasn't her dream car after all? If I walked into a Lambo dealership wanting a Huracan and they'd ignored me, I wouldn't walk next door to Ferrari and buy a 458 to piss them off.
Seriously can we leave the whole bulls
t cliche alone now?I had an art and antique business for 10 years, had a nice shop in Yorkshire and sold quality furniture, art, clocks etc... On the day I opened this little scruffy old guy dressed in a tracksuit top and jeans with a broad Yorkshire accent shuffled in. He look around and then went upstairs, came down a while later and bid me for a nice yew wood Windsor chair I had. I had a deal with him, he was my first customer. Turned out he'd worked for Yorkshire water his whole life, was now retired, never married and lived in the council house he was born in. In retirement he'd developed a liking for antiques. Over the next few years he probably spent 50-60k with me. Conversely when I was first stocking the shop I was out buying constantly for a few months and bought a lot "in trade" as dealers tend to do. One day I was in a store in Harrogate and was looking at a Georgian longcase clock. I asked the owner how much it was and he looked down his nose at me and said "it's very expensive". I wasn't in my best bib and tucker but what he didn't know was that I had a large six figure sum to spend on stock. My little old Yorkshireman wouldn't have got past the bell at the front door! Some people are just stupid.
djdest said:
What pisses me off is when you quite firmly say no you are not interested, yet they still persist in asking over and over.
When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bullst paint protection, gap insurance, wheel insurance and all other manner of crap.
She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
What does Butter Face to say to this? Ramming supaguard, gap insurance etc down the punters throat despite repeatedly being told they werent interested? With my last purchase the salesman was hounding me for months afterwards when I had cause to pop back to the Service counter for warranty work. In my eyes the majority are nothing more than cheap suit wearing vultures, who have little interest or knowledge in the product they're selling.When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bulls
t paint protection, gap insurance, wheel insurance and all other manner of crap.She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
Toyoda said:
djdest said:
What pisses me off is when you quite firmly say no you are not interested, yet they still persist in asking over and over.
When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bullst paint protection, gap insurance, wheel insurance and all other manner of crap.
She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
What does Butter Face to say to this? Ramming supaguard, gap insurance etc down the punters throat despite repeatedly being told they werent interested? With my last purchase the salesman was hounding me for months afterwards when I had cause to pop back to the Service counter for warranty work. In my eyes the majority are nothing more than cheap suit wearing vultures, who have little interest or knowledge in the product they're selling.When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bulls
t paint protection, gap insurance, wheel insurance and all other manner of crap.She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
POORCARDEALER said:
Toyoda said:
djdest said:
What pisses me off is when you quite firmly say no you are not interested, yet they still persist in asking over and over.
When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bullst paint protection, gap insurance, wheel insurance and all other manner of crap.
She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
What does Butter Face to say to this? Ramming supaguard, gap insurance etc down the punters throat despite repeatedly being told they werent interested? With my last purchase the salesman was hounding me for months afterwards when I had cause to pop back to the Service counter for warranty work. In my eyes the majority are nothing more than cheap suit wearing vultures, who have little interest or knowledge in the product they're selling.When my Mum bought her Mini I went and sat in the car while she made the payment.
Half an hour later she still hadn't come out and time was getting on for me to be at work, so I went in to see what was going on.
Bare in mind she was buying the car in full with a bank transfer, so it shouldn't of taken above 5 minutes.
They had sat there for pretty much all of that half an hour trying to bully her into the bulls
t paint protection, gap insurance, wheel insurance and all other manner of crap.She had told them over and over she didn't want any of them, yet they still continued. She later said she was very relieved when I arrived and put a stop to it all!
It REALLY wound me up, she she hadn't of wanted the car so much I would of told them to stick it
Toyoda said:
What does Butter Face to say to this? Ramming supaguard, gap insurance etc down the punters throat despite repeatedly being told they werent interested? With my last purchase the salesman was hounding me for months afterwards when I had cause to pop back to the Service counter for warranty work. In my eyes the majority are nothing more than cheap suit wearing vultures, who have little interest or knowledge in the product they're selling.
Unfortunatley the salesman often doesn't have a lot of options with regards to the sale of the add ons such as paint protection, GAP etc. Firstly he will be highly targeted by the dealership, as will the sales manager. Secondly a large portion of his commision each month will come from the sale of these products, on a small car like a Fiesta, Mazda 2 for example he will probably earn less than £50 from selling a new car but could earn perhaps £250 if sold GAP, finance, paint, alloy protection, service plan etc etc.Finally if he doesn't hit these targets, within a very short space of time he will be looking for a new job.
Gassing Station | General Gassing | Top of Page | What's New | My Stuff