Salesman goes into the back for ages to talk to his manager

[limpsfield]

ClockworkCupcake said:

This thread isn't worth following any more; I have no desire to read posts from a group of wkers comparing the length of their virtual dicks with each other.

Ahmmm oot.

Nice flounce.

Just as the thread was on the way back from the manager's office.

[limpsfield]

unrepentant said:

A few weeks later the car was in for a recall and service found that the underside was in a bit of a mess, obviously been grounded badly and was dinged up. Obviously the dealer was keen to offload it and jumped at the chance to do so to a punter who lived a few hundred miles away and only cared about price.

As believable as the lottery winner one, this.

"And we never spoke of it again"

[TIGA84]

mnx42 said:

No she didn't tell me that, but this IS what she told me.. I couldn't give a st if you believe it or not.

She was obviously telling the truth, her going to Audi to buy her dream car, then dropping 50k in cash on an M3 because someone didn't pay her any attention.

I went into the travel agents the other day, I've always dreamed of going to the Maldives but they ignored me so I went next door to another one and booked a fortnights self catering in Wrexham.

It was the logical thing to do.

[Sheepshanks]

djdest said:

As a customer I couldn't give a flying fk what targets or pressures he is under, not my problem.

That's the really bad part - dealers' processes shouldn't adversely impact customers and the deal they get but the reality is that they do.

[WestyCarl]

djdest said:

But if the customer has already said a firm 'no, I'm not interested thanks', then have the decency to respect that and give up with the hard sell and pressure!!
As a customer I couldn't give a flying fk what targets or pressures he is under, not my problem.

But if you're smart you can use this to your advantage. If you've got the hard sell on Gap ins (for example) you know that's his weak point.

So, for example "I'll take your Gap ins, but you've got to give me £xxxxx trade in"

Negotiation is exactly that, finding out what he really needs,(for his commission or targets) and what he can give, against what you really need and what you can give. Often there is a solution, however going in all hard core and aggressive you'll never find this out.

[oldnbold]

djdest said:

But if the customer has already said a firm 'no, I'm not interested thanks', then have the decency to respect that and give up with the hard sell and pressure!!
As a customer I couldn't give a flying fk what targets or pressures he is under, not my problem.

Well the fact is, like it or not, you're entering a highly preasured sales inviroment at most main dealers, particularly with volume brands. Generally the older more mature sales guys will take your firm "no thanks" on board, I used to. However, the sales manager can tell if you're being given the full presentation or not so you may just have to keep calm and except the guy is just doing what he's paid to do.

There are many benefits with buying from a big flashy glass showroom, unfortunatley there're a few down sides also. You don't have to go there of course just buy from an internet broker or private sales adds if a used car.

You may suprised to learn that the penertration rate for GAP/paint protection/finance etc is probably over 70% at most volume dealerships. The 30% that don't buy are obviously well built, goatied, company director PH members.

[Sheepshanks]

WestyCarl said:

But if you're smart you can use this to your advantage. If you've got the hard sell on Gap ins (for example) you know that's his weak point.

So, for example "I'll take your Gap ins, but you've got to give me £xxxxx trade in"

That's exactly what I did on our recent Tiguan purchase. He showed me the whole gamut of F&I products and I said "which one is important to you?" and he said the paint protection. So I said I'd take it if he lost the price elsewhere in the deal.

What's a pain is you never really know if you're getting a good deal - my reference point was the DriveTheDeal price and I ended close enough to that. Him agreeing to tank a fuel left me doubting myself, though!

[Ari]

unrepentant said:

One day I was in a store in Harrogate and was looking at a Georgian longcase clock. I asked the owner how much it was and he looked down his nose at me and said "it's very expensive". I wasn't in my best bib and tucker but what he didn't know was that I had a large six figure sum to spend on stock.

Poor effort, you missed off the bit where you went to 'the antique store next door', bought a clock from them and brought it back to show him...

Can we move on from the 'I went to buy a space ship from NASA but I wasn't wearing my space boots so they wouldn't give me the time of day' tales now please? I thought we'd already established that they're all completely fictional.

[Ari]

limpsfield said:

Nice flounce.

Just as the thread was on the way back from the manager's office.

[unrepentant]

limpsfield said:

unrepentant said:

A few weeks later the car was in for a recall and service found that the underside was in a bit of a mess, obviously been grounded badly and was dinged up. Obviously the dealer was keen to offload it and jumped at the chance to do so to a punter who lived a few hundred miles away and only cared about price.

As believable as the lottery winner one, this.

"And we never spoke of it again"

Yeah, well it happened. I couldn't understand why a dealer was prepared to give $2500 off a car that we couldn't get enough of and which were being sold at a premium on the East and West coasts but there's a reason for everything. Our service department had the good grace to show the guy and the car eventually went back to Chi town for some costly repairs.

I did also have a customer who was looking at a CPO Sport who found one a few hundred miles away at another franchised dealer with similar spec and miles that was $10k less. I just couldn't get my head round that one out so I had him give me the VIN and ran the Carfax which showed that the car was a manufacturer buy back but wasn't being advertised as such. There's a reason for everything.

It's like my wife will come home with something that she found that was a real "bargain". "I got you this shirt honey, it's cool and was reduced from $60 to $20". Yeah but it's frickin orange and I'm never going to wear it so it's really not that good a deal is it? There's a reason for everything.

[Toyoda]

oldnbold said:

Unfortunatley the salesman often doesn't have a lot of options with regards to the sale of the add ons such as paint protection, GAP etc. Firstly he will be highly targeted by the dealership, as will the sales manager. Secondly a large portion of his commision each month will come from the sale of these products, on a small car like a Fiesta, Mazda 2 for example he will probably earn less than £50 from selling a new car but could earn perhaps £250 if sold GAP, finance, paint, alloy protection, service plan etc etc.

Finally if he doesn't hit these targets, within a very short space of time he will be looking for a new job.

Well in that case maybe he should get a job that doesn't require him to be a complete douche in the first place! Who would want a job like that?! Relentlessly having to ram any old ste down customers throats just to put food on your table, sorry, "earn" your commission. It's pathetic.

[mnx42]

TIGA84 said:

She was obviously telling the truth, her going to Audi to buy her dream car, then dropping 50k in cash on an M3 because someone didn't pay her any attention.

I went into the travel agents the other day, I've always dreamed of going to the Maldives but they ignored me so I went next door to another one and booked a fortnights self catering in Wrexham.

It was the logical thing to do.

Enjoy yourself. Sounds great.

[oldnbold]

Toyoda said:

Well in that case maybe he should get a job that doesn't require him to be a complete douche in the first place! Who would want a job like that?! Relentlessly having to ram any old ste down customers throats just to put food on your table, sorry, "earn" your commission. It's pathetic.

Calm down pettle or you'll give yourself a heart attack.

Such anger, was a car salesman shagging your Mrs or something?

Not everybody has the chance to be a highly paid company director, I did it for a few years during the recession when I got made redundant and needed a job. But I met guys who had come to it from many different backgrounds and previous employment types, the good ones earned fairly good money and had customer satisfaction ratings of nearly 100%. And as I said earlier over 70% of customers that buy a car also buy at least some of the "any old ste" also.

[Ari]

oldnbold said:

Calm down pettle or you'll give yourself a heart attack.

Such anger, was a car salesman shagging your Mrs or something?

Not everybody has the chance to be a highly paid company director, I did it for a few years during the recession when I got made redundant and needed a job. But I met guys who had come to it from many different backgrounds and previous employment types, the good ones earned fairly good money and had customer satisfaction ratings of nearly 100%. And as I said earlier over 70% of customers that buy a car also buy at least some of the "any old ste" also.

Absolutely this! I did the same for just over a year for exactly the same reason and there are some good guys doing it (not all of them, but that's the same in any profession).

Most of them are just ordinary blokes doing an ordinary job, and as they said, where else do you earn £25-30K plus (usually) a new company car without needing any qualifications or particular skill beyond the ability to get along with people and be well organised?

Tough job in terms of hours (late evenings, weekends etc).

As to selling add ons, you offer them and you try to sell them but in reality, no one tries to 'ram them down people's throat', that's not the way to sell anything.

[berlintaxi]

Toyoda said:

Well in that case maybe he should get a job that doesn't require him to be a complete douche in the first place! Who would want a job like that?! Relentlessly having to ram any old ste down customers throats just to put food on your table, sorry, "earn" your commission. It's pathetic.

Ain't that the role of every salesman, nearly 30 years in the sales games myself? Pray tell how do you earn the funds to run the family estate?

[Hot1]

The problem is with these type of threads you always have the ones who think they know it all yet have never done the job!!

As said there are bad salesman and good ones like any profession!

With regards to gap and paint protection personally I will offer it to every customer, if they are not interested then fine, that's that and carry on! Simple!

[irish boy]

Like any job there is good and bad sales people.

One of the worst I had was buying a new shogun before Christmas, it was up for £32k, he said he could do £31k for a pre registered one. I said that was ridiculous as most garages were selling pre reg for £27/28k. He came out with the mother of all clinkers, Mitsubishi tied the warranty of each new car to the dealership, therefore they wouldn't do any warranty work on a car bought at another dealership.

I had a previous relationship with a great salesman in Fiat from buying 2 500's for the wife over the last 4 years, they we're in the same group so I emailed him and he was able to pull the shogun over to his site and get a sensible deal.

[Paul-4gg49]

My recent purchase had a virtual "off to talk with the sales manager" - I was trying to get one of the ridiculously cheap A4 lease deals from a dealer over the phone, and John the salesman had to call me back after he'd discussed it with someone else.

10 minutes later, call back and they matched the quotes posted elsewhere and the deal was agreed. Probably better than sitting and waiting in a showroom, but the same thing in reality.

I didn't mind at all, I was very clear on what I wanted to pay, if it takes 10 minutes of my time to get there, I'm happy enough.

[Buster73]

Paul-4gg49 said:

My recent purchase had a virtual "off to talk with the sales manager" - I was trying to get one of the ridiculously cheap A4 lease deals from a dealer over the phone, and John the salesman had to call me back after he'd discussed it with someone else.

10 minutes later, call back and they matched the quotes posted elsewhere and the deal was agreed. Probably better than sitting and waiting in a showroom, but the same thing in reality.

I didn't mind at all, I was very clear on what I wanted to pay, if it takes 10 minutes of my time to get there, I'm happy enough.

Funnily enough a mate of mine is after an A6 on lease , we were having a chat yesterday when the saleswoman rang him back with the details of the deal , he told her clearly what he was after in terms of the deal and to ring him back when she could match it , she rang back two minutes later and quoted a lower price but only after moving the goal posts , we both laughed it off assuming she hadn't got off her arse to see the manager , exactlythe opposite of what is being reported on here.

[Buster73]

Paul-4gg49 said:

My recent purchase had a virtual "off to talk with the sales manager" - I was trying to get one of the ridiculously cheap A4 lease deals from a dealer over the phone, and John the salesman had to call me back after he'd discussed it with someone else.

10 minutes later, call back and they matched the quotes posted elsewhere and the deal was agreed. Probably better than sitting and waiting in a showroom, but the same thing in reality.

I didn't mind at all, I was very clear on what I wanted to pay, if it takes 10 minutes of my time to get there, I'm happy enough.

Funnily enough a mate of mine is after an A6 on lease , we were having a chat yesterday when the saleswoman rang him back with the details of the deal , he told her clearly what he was after in terms of the deal and to ring him back when she could match it , she rang back two minutes later and quoted a lower price but only after moving the goal posts , we both laughed it off assuming she hadn't got off her arse to see the manager , exactlythe opposite of what is being reported on here.