Which accident management company done you good?

[Haribo Man]

Rip off merchants plain and simple!

They offer a service I'm not doubting that but the inflated rates are scandalous!

Fair enough there was a gap in the market and something needed to be done to assist the innocent motorist but these go way beyond what is right and fair.

[SLCZ3]

Quote "The cost to the industry is c£500million per annum, which equates to around 10% of your premium." Unquote.

So that in reality is less than the premium tax, that we all pay on the same insurance premiums.

[pinchmeimdreamin]

WeirdNeville said:

I'd rather have a KIA pride if it meant my insurance was 10% cheaper.

It wouldn't it would just mean more profit for the Insurance companies.

[saaby93]

Am I allowed to ask that we keep to which AMC done good rather than getting the buns out about who makes money out of what
or who can shout louder than who
Probably not
ok I have one of these, what you got

[WeirdNeville]

"done good"?
Really?

"Boy done good, it was a game of two halves, and at the end of the day the team with most goals won"....

[R1 Loon]

SLCZ3 said:

Quote "The cost to the industry is c£500million per annum, which equates to around 10% of your premium." Unquote.

So that in reality is less than the premium tax, that we all pay on the same insurance premiums.

Very true if you count like this

1,2,3,4,5,7,8,9,10,6

[saaby93]

Well thats this thread done too
Wheres me buns

Where did you get that neatly round £500m figure from R1Loon and how much savings have you allowed by not having all those staff to do the work subcontracted out? Would that be about 10% or £500 million too?

[Papa Hotel]

Ah, it wouldn't be a Pistonheads thread about insurance without R1 Loon talking down to people.

[Petrolhead_Rich]

Baryonyx said:

I avoid accidents.

I'd love to know how you would have avoided my most recent collision, driving towards a blind bend, tractor appears, van and car appear passing said tractor, I slammed on the brakes and slid to the left, clipped the van heading towards me and smashed up the side of my car on a tree.

Pray, tell me how you would avoid the collision in that situation???

Anyway, Drive assist gave me a nice car, unlike Enterprise who think a Corsa or Chevrolet Spark is the equivalent of a Vauxhall Vectra or Volvo S40!?

Extra points to Direct Line for threatening Enterprise to give me a decent car, well a Vauxhall Insignia, but better than a corsa! LOL

[soad]

Can't vote as haven't used any AMC to date. No accidents to recall yet

[R1 Loon]

saaby93 said:

Well thats this thread done too
Wheres me buns

Where did you get that neatly round £500m figure from R1Loon and how much savings have you allowed by not having all those staff to do the work subcontracted out? Would that be about 10% or £500 million too?

Oh look here’s answer I gave earlier on that, you know what an answer is, it’s the thing you choose to ignore if it contradicts your stance.

R1 Loon said:

Please explain to me how a company that charges £130 + vat per day for a BMW X3 (for example) on a repair that they will drag out for as long as possible can "save money". I currently have c£150million on reserve for these claims, which do NOT need to be incurred. If you are going to hide behind operational costs, then this equates to c4250 experienced (5 years plus)claims handlers and believe me I wouldn't need anymore than maybe 500 to do this work. In simple terms they cost me c£132.5million per year, which equates to approx £55 per policy.

Even factoring in the cost of us providing the hire car to the TP, I can get an identical X3 at c£50 + VAT per day and will guarantee that the repair is completed quicker and just as comprehensively, mainly because we tend to use the same bodyshops.

Here are the rates that the Credit Hire (AMCs) charge per day - click the link dated 3rd May 2011

http://apps.abi.org.uk/tphire/

Papa Hotel said:

Ah, it wouldn't be a Pistonheads thread about insurance without R1 Loon talking down to people.

Not sure why being sarcastic is so upsetting to you, but hey ho. I could answer everything seriously if you’d prefer, but it’s a bit pointless if people quote “facts” like 6 is more than 10.

[mkopc]

R1 Loon said:

Even factoring in the cost of us providing the hire car to the TP, I can get an identical X3 at c£50 + VAT per day

From a company that can only offer such cheap rates because they are also involved in credit hire presumably?

Insurers aren't whiter than white here R1 either. I had a target on PI claims to capture at Esure. We offered a £250 up front payment and was told to get the claims whether they were genuine or not.

R1 Loon said:

Here are the rates that the Credit Hire (AMCs) charge per day - click the link dated 3rd May 2011

http://apps.abi.org.uk/tphire/

They are the same rates that GTA Insurers have agreed

Edited by mkopc on Friday 13th May 21:07

[R1 Loon]

mkopc said:

From a company that can only offer such cheap rates because they are also involved in credit hire presumably?

Possibly, possibly not. Enterprise didn't used to play in that market until recently (following a takeover) we used to give them a lot of business prior to that (I'm not connected to Aviva before anyone tries to draw a connection btw)

mkopc said:

Insurers aren't whiter than white here R1 either. I had a target on PI claims to capture at Esure. We offered a £250 up front payment and was told to get the claims whether they were genuine or not.

That's very, very naughty and would be very expensive if caught.

mkopc said:

They are the same rates that GTA Insurers have agreed

I know. they're the ABI GTA rates, it's pretty clear from the link

[mkopc]

R1 Loon said:

mkopc said:

From a company that can only offer such cheap rates because they are also involved in credit hire presumably?

Possibly, possibly not. Enterprise didn't used to play in that market until recently (following a takeover) we used to give them a lot of business prior to that (I'm not connected to Aviva before anyone tries to draw a connection btw)

mkopc said:

Insurers aren't whiter than white here R1 either. I had a target on PI claims to capture at Esure. We offered a £250 up front payment and was told to get the claims whether they were genuine or not.

That's very, very naughty and would be very expensive if caught.

mkopc said:

They are the same rates that GTA Insurers have agreed

I know. they're the ABI GTA rates, it's pretty clear from the link

Regardless, the fact is that ERAC wouldn't be able to offer such competitive intervention rates if they weren't heavily involved with credit hire. Indeed, the question has to be asked that if CHOs didn't exist would insurers be so heavily involved in intervention or would it be a case of Mr Smith having to manage without a suitable car...

Yes it was very naughty but we had a team of 15 people literally talking people into making fictitious claims and it was all coming out of the same purse.

I know it's pretty clear to us but it came across as you saying that's how much the CHOs charge without referring to the fact that they are (almost) industry standard rates

[saaby93]

mkopc said:

Yes it was very naughty but we had a team of 15 people literally talking people into making fictitious claims and it was all coming out of the same purse.

Haven't there been threads about people complaining that there insurers have phoned them to make sure theyre deinately ok and really didnt want to make a claim.
But this is all another story
I'm trying to find out how many of us have had good service from their AMC or not

[mkopc]

saaby93 said:

mkopc said:

Yes it was very naughty but we had a team of 15 people literally talking people into making fictitious claims and it was all coming out of the same purse.

Haven't there been threads about people complaining that there insurers have phoned them to make sure theyre deinately ok and really didnt want to make a claim.
But this is all another story
I'm trying to find out how many of us have had good service from their AMC or not

Yep but this was Esure generating PI claims that they were paying rather than claiming from the other side. It is a different story but the same old stories are being regurgitated here about CHOs costing millions and seemingly having no benefit. Lets try and have a balanced thread.

There are some good CHOs out there and there are some good insurers. Likewise there are some idiots on both sides.

[deveng]

None of them have done me any good, my premiums pay there greed.

[maxdb]

They are all as bad as eachover to be honest. And winge like anything when they get caught out. I feel they should be alot more regulated.

[R1 Loon]

mkopc said:

Regardless, the fact is that ERAC wouldn't be able to offer such competitive intervention rates if they weren't heavily involved with credit hire. Indeed, the question has to be asked that if CHOs didn't exist would insurers be so heavily involved in intervention or would it be a case of Mr Smith having to manage without a suitable car...

ERAC were a very small player in the Credit Hire market 12 months ago, they made their money out of retail rents, that was when we used them. Now they opertae primarily in the Credit Hire market we ahve stopped using them.

The second question is a good one, if a little chicken & egg. I could take it one step down the cause & effect scenario and ask if policyholders weren;t so obsessed with price could insurers just offer a like for like car as part of the policy irrespective of fault or liability in an accident / theft? In fact oen step further is, if the insurance industry hadn't spent the past 25 years selling their product on price would we ever have reached this position.

The more you peel back the layers, the more questions you'd ask & need to answer. I genuinely think the insurers have caused this mess, but that other new industries sprang up and overly exploited the potential of the new markets. A generation on and we're reaping the results of 25 years of deferment and finger crossing.

[carl_w]

WeirdNeville said:

In my opinion, if you need a replacement car any car will do to keep you mobile. I'd rather have a KIA pride if it meant my insurance was 10% cheaper.

OTOH there are people who, when their car is in for extended repair through no fault of their own, may think "why am I paying finance + insurance + tax of £mega for this month to drive round in a Kia Pride?"

You could argue that since we're all already paying out for these companies through increased premiums, why not take advantage of the service?