Can I reject my car?

[Yadizzle1]

Mojooo said:

you are under no obligation to let them repair it before rejecting

obiously it is common sense to repair minor issues though. i spose it depends if it is minor.

I would consider it minor, if there wasn't a 3 month wait for it to be resolved.

[Muzzer79]

Mojooo said:

you are under no obligation to let them repair it before rejecting

obiously it is common sense to repair minor issues though. i spose it depends if it is minor.

Good luck successfully rejecting a car that they haven't had the opportunity to fix....

3 months is taking the piss though

[Yadizzle1]

Small update-

Still no news on whether I can reject or swap my car for a vehicle of equivalent specification.

I'm still stuck in the Z4 until Tuesday 20th of May, which is no good for me or my family

I'll be getting a 520d Tourer as a courtesy car for the next 3 months without any options, which is a shame as I specced mine with the Harmon Kardon audio system which is really quite important to me and a few other toys. Overall, I'm not too happy if I'm going to be paying for the next 3 months for a car with a lower spec than mine.

How would I go about rejecting the vehicle?

I'm not keen on having it back after 3 months sitting without any idea what's happening to it
I don't want an "inferior" vehicle for 3 months, if it was a few weeks, there would be no issue but 3 months really is taking the piss.
They don't know for sure that the car will be fixed via the software update.

[Yadizzle1]

Guess what!

The Z4's broken too.

[thatdude]

whats wrong with the Z4?

Great advertising for BMW!

[rek]

wombleh said:

If it's a software problem then wouldn't it affect all new 520d, or at least all with similar set of electronic options?

I dont understand this either... How can this fault only be affecting your car and not be a widely felt/reported issue for other owners? Is it that from the loads of options available you have a rare combination causing the problem? Im honestly not being sarcy I just dont get it..

[nightflight]

What has happened to BMW? I had a 535D, which I got rid of this year, and was by far the most unreliable car I have ever owned. I bought it expecting years of trouble free motoring, but ended up desperately disappointed, and couldn't wait to see the back of it. My mate bought a new 520D and had a similar experience. His was so bad, BMW gave him such a good deal on another, that he virtually got his money back. I certainly won't buy another "modern" BMW.

[ManiacGT]

Yadizzle1 said:

Guess what!

The Z4's broken too.

Oh dear... Modern cars... too complex.

[HTP99]

mp3manager said:

SpeckledJim said:

Really? I mean really? You think a BMW Franchised dealer will use a customer's car as a loan car?

Really?

Yes really! Are you that naive??

Having worked as an car transporter driver in the past, I have seen many dubious things that the dealers get up to, 'prestige' or not makes no difference.

YMMV

You have absolutely no idea; Ive worked in the trade at dealer level for various dealers for 15 years, I have never seen a customers car used as a loan car.

[PurpleTurtle]

HTP99 said:

mp3manager said:

SpeckledJim said:

Really? I mean really? You think a BMW Franchised dealer will use a customer's car as a loan car?

Really?

Yes really! Are you that naive??

Having worked as an car transporter driver in the past, I have seen many dubious things that the dealers get up to, 'prestige' or not makes no difference.

YMMV

You have absolutely no idea; Ive worked in the trade at dealer level for various dealers for 15 years, I have never seen a customers car used as a loan car.

Surely you do whatever you do when you use airport valet parking - take a timestamped photo of your odometer and tripmeter just before you hand it over, and let them know you have.

[mattmurdock]

Yadizzle1 said:

Small update-

Still no news on whether I can reject or swap my car for a vehicle of equivalent specification.

I'm still stuck in the Z4 until Tuesday 20th of May, which is no good for me or my family

I'll be getting a 520d Tourer as a courtesy car for the next 3 months without any options, which is a shame as I specced mine with the Harmon Kardon audio system which is really quite important to me and a few other toys. Overall, I'm not too happy if I'm going to be paying for the next 3 months for a car with a lower spec than mine.

How would I go about rejecting the vehicle?

I'm not keen on having it back after 3 months sitting without any idea what's happening to it
I don't want an "inferior" vehicle for 3 months, if it was a few weeks, there would be no issue but 3 months really is taking the piss.
They don't know for sure that the car will be fixed via the software update.

What reason are they giving for not p/xing you for another new car? Surely that would be a winner for them, as they get the new sale, have the 520d back until the software update (which they are having to do/fund anyway) and then once it is fixed they can sell it. Or if it doesn't get fixed they can bill BMW UK for it.

What is stopping you from buying the 528i or 530d right now?

[Yadizzle1]

thatdude said:

whats wrong with the Z4?

Great advertising for BMW!

Pedestrian protection system failure

[waterwonder]

Just write to them and formally ask them to refund the purchase price as the goods are not fit for purpose.

You may wish to ask for some proper legal advice, but if it comes down to it IMO the salient point would be whether the car is useable with this fault. Them asking you to park it up for three months/not knowing the cause would suggest that it's not.

Tips etc available here:

http://www.adviceguide.org.uk/wales/consumer_w/con...

Edited by waterwonder on Wednesday 14th May 17:34

[waterwonder]

Muzzer79 said:

Mojooo said:

you are under no obligation to let them repair it before rejecting

obiously it is common sense to repair minor issues though. i spose it depends if it is minor.

Good luck successfully rejecting a car that they haven't had the opportunity to fix....

3 months is taking the piss though

Indeed I would say they've had the opportunity to fix it and failed. They may or may not be able to fix it in 3 months.

[Fastra]

Yadizzle1 said:

thatdude said:

whats wrong with the Z4?

Great advertising for BMW!

Pedestrian protection system failure

That's a reflection on you, its calling you an idiot!

[Yadizzle1]

Fastra said:

That's a reflection on you, its calling you an idiot!

Thanks?

[Mojooo]

although allowing a repair doe snot mean you lose the right to reject it will make it a lot harder to reject 3 months later and you MAY end up in a 'repair cycle'

this has been recognised by Parliament and is being addressed in the new Consuemr Bill of Rights - although last time I looked the car industry was kicking up a fuss because it would mean consuemrs could reject a car for a few indivudal minor faults that needed repairing.

[edo]

Loaning you a car is costing money. So ask them to come up with a very good package to get you into the other car you want.

Whilst I appreciate it isnt the car you bought, at least you get 3 months use of a free car, and 3 months less mileage/tyres of your own car.

[Jakdaw]

waterwonder said:

Just write to them and formally ask them to refund the purchase price as the goods are not fit for purpose.

You may wish to ask for some proper legal advice, but if it comes down to it IMO the salient point would be whether the car is useable with this fault. Them asking you to park it up for three months/not knowing the cause would suggest that it's not.

Sounds like they're only suggesting parking it up because OP is making a fuss. Given the description of the fault thus far seems to be that once a fortnight the car doesn't start properly, but having been turned off and turned back on again is tickety boo: I don't think anyone could make a decent case for the goods not being fit for purpose. It must take an addiotional 20 seconds out of the OPs day... sheesh...

Not saying that BMW shouldn't fix it, and it sounds like they are making efforts to do so - but grounds to reject the car? What planet would you need to be on?

[Dave_ST220]

I'd say it's easier to win the lottery than reject a car. Software fault my arse.