The service receptionist who sold me a car......
Discussion
wildcat45 said:
A swift response.
As Dr Speth is tied up in meetings this afternoon, please allow me to thank you for your lovely email on his behalf?
Dr Speth will read your note this evening and I know will be simply delighted to hear about the wonderful experience you had at Stratstone's and in particular from xxx. She really does sound like a credit to the Jaguar Land Rover team.
Dr Speth would, I know, want to also thank xxxx and therefore I will send a copy of our exchange of correspondence to Jeremy Hicks who, as Managing Director for Jaguar Land Rover in the UK, is ideally placed to pass our thanks on directly.
I cannot thank you enough for taking the time and trouble to write to Dr Speth. I wish you very happy motoring in your Discovery Sport when it arrives.
Kind regards,
Excellent, well done. As Dr Speth is tied up in meetings this afternoon, please allow me to thank you for your lovely email on his behalf?
Dr Speth will read your note this evening and I know will be simply delighted to hear about the wonderful experience you had at Stratstone's and in particular from xxx. She really does sound like a credit to the Jaguar Land Rover team.
Dr Speth would, I know, want to also thank xxxx and therefore I will send a copy of our exchange of correspondence to Jeremy Hicks who, as Managing Director for Jaguar Land Rover in the UK, is ideally placed to pass our thanks on directly.
I cannot thank you enough for taking the time and trouble to write to Dr Speth. I wish you very happy motoring in your Discovery Sport when it arrives.
Kind regards,
jimmybobby said:
gtidriver said:
Canterbury BMW have some cracking young ladies working on the reception, i was there yesterday and i think the competition was which could wear the highest heels the shortest skirt and the lowest cut of there top with the biggest push up bra on,popping back today for another gawp as my service book wasn't stamped.
Welcome to Canterbury BMW. Utterly useless. I intentionally use their other branch in Ashford for anything other than parts now. Edited by sjj84 on Wednesday 8th July 22:30
sjj84 said:
jimmybobby said:
gtidriver said:
Canterbury BMW have some cracking young ladies working on the reception, i was there yesterday and i think the competition was which could wear the highest heels the shortest skirt and the lowest cut of there top with the biggest push up bra on,popping back today for another gawp as my service book wasn't stamped.
Welcome to Canterbury BMW. Utterly useless. I intentionally use their other branch in Ashford for anything other than parts now. Edited by sjj84 on Wednesday 8th July 22:30
Despite this going a bit off topic there are certainly some interesting replies and opinions here and i do feel obliged to comment.
I've never quite understood why the whole attractive girl wearing not very much and being very cheeky and flirty persuades guys into doing things they usually wouldn't do. You KNOW she's only doing it for that purpose alone, she most likely isn't interested in you at all and what do you actually get out of it? You know you don't have a chance of shagging her anyway!
Having said that i'm not gonna act like i haven't ever been greeted by saleswomen before with the description mentioned above and been somewhat drawn in by it all. But i fully knew the script and it wouldn't force me into making any sort of daft financial decision. If anything my mind doesn't even take in what she's saying and just end up sat there ogling like a small puppy and nodding and agreeing.
In regards to the OP's good service, she's clearly just gone the extra mile. It's not the usual kind of thing you get for nothing. That's kind the treatment you get after a complaint on their behalf rather than securing a sale these days i'm afraid. I'd do what someone else said on here and make a personal gesture to her directly. Flowers, chocolates, bottle of bubbly that sorta thing. In all fairness this kind of service should be standard but in this day and age it is unrealistic to expect it. You never know where it might get you
I've never quite understood why the whole attractive girl wearing not very much and being very cheeky and flirty persuades guys into doing things they usually wouldn't do. You KNOW she's only doing it for that purpose alone, she most likely isn't interested in you at all and what do you actually get out of it? You know you don't have a chance of shagging her anyway!
Having said that i'm not gonna act like i haven't ever been greeted by saleswomen before with the description mentioned above and been somewhat drawn in by it all. But i fully knew the script and it wouldn't force me into making any sort of daft financial decision. If anything my mind doesn't even take in what she's saying and just end up sat there ogling like a small puppy and nodding and agreeing.
In regards to the OP's good service, she's clearly just gone the extra mile. It's not the usual kind of thing you get for nothing. That's kind the treatment you get after a complaint on their behalf rather than securing a sale these days i'm afraid. I'd do what someone else said on here and make a personal gesture to her directly. Flowers, chocolates, bottle of bubbly that sorta thing. In all fairness this kind of service should be standard but in this day and age it is unrealistic to expect it. You never know where it might get you
This morning another response.
It was such a delight to receive your mail calling out xxx for the great service she delivered.
It's lovely that she was able to deal with you so professionally and I have personally written to her to add my own thanks for just doing all the basic things so delightfully well.
My thanks to you too for your custom, its genuinely appreciated and I hope that you and your wife really enjoy the Discovery Sport - maybe biased, but I believe it is a very special car!
Kind regards
--
Jeremy Hicks
Managing Director
Jaguar Land Rover UK
So there we are. A pat on the back from JLR and no doubt the dealer will be happy that the people above him in his group are happy that he has good staff.
All is good.
They just have to build it properly now, and deliver it to me on time! :-)
berlintaxi said:
That would be a first.
I Know. As I said to the salesman. Land Rovers are a bit crap, but I like them. A 4 wheel drive Alfa. You know you shouldn't but....go on, I'll buy another one.The problem is, my other car is an MGF. I use its build quality as a benchmark, so most cars are well built reliable icons of engineering excellence to me!
wildcat45 said:
I really hope by Land Rover dealer gets the content of the feedback form emailed to me by Land Rover after my last visit.
The service receptionist was so good, she's the reason I bought a new Discovery Sport when I picked my car up after repair.
It needed some warranty work and I booked it in requesting a courtesy car. I asked if I could have a Disco Sport but was told they only had one.
On the day of taking the car in, the service woman called me to check what time I was coming. The car was being dropped off overnight. Is there a Discovery Sport? She said there wasn't but I just mentioned how I'd be in the market for one soon and would live to try one.
Get to the dealer, and she'd "stolen" a top spec Discovery Sport for me. Full tank of diesel and waved off at the door.
We loved it, returned 24 hours later to pick our now fixed car up! did a bit of dealing with the salesman, and ordered one.
All thanks to the service receptionist I ordered a new car six months to a year earlier than planned.
I got the email feedback form and filled it with praise for they way she just thought outside the norm, used her initiative, spotted an opportunity, and made things happen.
She called up yesterday (it's a paint work issue) to arrange for the car to be fixed and she knew nothing of the feedback. I get the feeling it's only when there's a problem they actually get the feedback.
I reckon she should get a bit of the commission.
It was just good to see superb service and thought from a bg main dealer chain.
That's a great story and well done to that service receptionist (she probably deserves all the commission) but probably won't get a penny! I have worked as a car salesperson in several dealerships and I wish all service receptionists thought this way. Sales and service departments usually have separate budgets and don't work together at all. They want the customer to keep their POS car and keep bringing it back for expensive repairs and don't see the big picture in that the customer will get fed up with the car and probably go and buy from another manufacturer. Then both departments lose. The service department often fail to realise that if the dealership doesn't sell new cars, the dealership will cease to be there and they will all be out of jobs.The service receptionist was so good, she's the reason I bought a new Discovery Sport when I picked my car up after repair.
It needed some warranty work and I booked it in requesting a courtesy car. I asked if I could have a Disco Sport but was told they only had one.
On the day of taking the car in, the service woman called me to check what time I was coming. The car was being dropped off overnight. Is there a Discovery Sport? She said there wasn't but I just mentioned how I'd be in the market for one soon and would live to try one.
Get to the dealer, and she'd "stolen" a top spec Discovery Sport for me. Full tank of diesel and waved off at the door.
We loved it, returned 24 hours later to pick our now fixed car up! did a bit of dealing with the salesman, and ordered one.
All thanks to the service receptionist I ordered a new car six months to a year earlier than planned.
I got the email feedback form and filled it with praise for they way she just thought outside the norm, used her initiative, spotted an opportunity, and made things happen.
She called up yesterday (it's a paint work issue) to arrange for the car to be fixed and she knew nothing of the feedback. I get the feeling it's only when there's a problem they actually get the feedback.
I reckon she should get a bit of the commission.
It was just good to see superb service and thought from a bg main dealer chain.
The best example of this was when I took my 2000 Golf into my local VW dealer for its MOT. It bombed and needed over 1000 pounds of work to get it through. I booked it in for the work but had a change of heart and decided to buy a new Polo on a PCP instead, as I was training at the time and had a limited income. The salesperson was supposed to cancel the appointment with service for me but forgot and the service receptionist phoned me up on the day and asked me where the hell I was because I was supposed to have brought my car in at 8am! I took my new car in for service at the same dealership a couple more times before I moved and that service receptionist was always rude and s***** towards me. Weird!
Swampy1982 said:
If its me, i would email the CEO, people are really quick to complain and he will see a thousand letters a day about how this dealer messed up that, and that dealer messed up this.
I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
Quite. When I was working in sales, a potential customer made a ridiculous complaint about me once to the manufacturer's head office. Apparently, I wasn't pushy enough and they bought from another brand, hated the car and wished that they had bought ours! Fortunately, in the same week, another customer who was very loyal to the brand but had a long-running feud with our service department wrote to head office saying the best thing about this dealership is the salesperson white_goodman. He eventually bought another car from me but it was several months work. I went around his house to jump start his car when it wouldn't start after he came back from holiday, brought the car in to charge it up and gave him and his wife several lifts into and back from town to the dealership when he brought his old car in to have its numerous problems fixed!I genuinely believe credit where credit is due, found the below as the details but not 100% sure on the accuracy.
Dr Ralf Speth Chief Executive
Email ralf.speth@jaguarlandrover.com
perhaps a tweet or something on social media might go down well
Durzel said:
Are those same women moaning about it?
Also, it's all about context. It could be the case that their job tacitly requires that they look a certain way, so faced with not having that job, or being marginalised they don't have much of a choice. They may not be choosing to dress the way they are, strictly speaking.
Wandering off topic really.. I don't disagree with your general point. Attractive women in attire that accentuates their attractiveness being near to things that are being sold to a predominantly male audience is - if you look at it a certain way - manipulative, but it works. But who are the victims? I'd argue it's technically the blokes if they genuinely can't think straight in their presence.
edit: Most I think/hope would just argue that it's healthy and harmless. We're just upright apes at the end of the day.
Actually, when I bought my last car, I actively sought out a female salesperson where there was the option, as I was tired of dealing with overly-aggressive men feeding me BS. Unfortunately, although easy on the eye, she was pretty useless, kept me waiting around a lot and offered me a pretty poor deal on the car that I was interested in buying. To be fair, all the guys that I dealt with on that same day were straightforward and offered me far better deals. That's a shame though because the lady that I dealt with at another dealership a few years ago was very attentive (even though I was just enquiring over email) and even went out in cold weather and took several photographs of the car for me. Unfortunately, the car was some distance away and got sold before I could make it there. I would have been extremely happy to buy a car from her and this dealership though. Also, it's all about context. It could be the case that their job tacitly requires that they look a certain way, so faced with not having that job, or being marginalised they don't have much of a choice. They may not be choosing to dress the way they are, strictly speaking.
Wandering off topic really.. I don't disagree with your general point. Attractive women in attire that accentuates their attractiveness being near to things that are being sold to a predominantly male audience is - if you look at it a certain way - manipulative, but it works. But who are the victims? I'd argue it's technically the blokes if they genuinely can't think straight in their presence.
edit: Most I think/hope would just argue that it's healthy and harmless. We're just upright apes at the end of the day.
Edited by Durzel on Wednesday 8th July 11:57
wildcat45 said:
I'm not someone who goes grinning and dribbling and slavvering over some dolly bird.
Indeed if a women starts waving her tits at me, batting eyelids etc its a sure fire way for me to do the opposite to what she wants. You know the type who comes in for interview and regards her physical appearance as something on the CV. That's really going to lose them the job.
I'm so shallow, that sort of carry on would guarantee at least a second interview.Indeed if a women starts waving her tits at me, batting eyelids etc its a sure fire way for me to do the opposite to what she wants. You know the type who comes in for interview and regards her physical appearance as something on the CV. That's really going to lose them the job.
culpz said:
Despite this going a bit off topic there are certainly some interesting replies and opinions here and i do feel obliged to comment.
I've never quite understood why the whole attractive girl wearing not very much and being very cheeky and flirty persuades guys into doing things they usually wouldn't do. You KNOW she's only doing it for that purpose alone,
No, she does it because she finds me witty and attractive.I've never quite understood why the whole attractive girl wearing not very much and being very cheeky and flirty persuades guys into doing things they usually wouldn't do. You KNOW she's only doing it for that purpose alone,
And to conclude....
I just got an email from the lady at the garage to say thanks. The people I contacted were good to their word and she is delighted to have been recognised at the highest level for as she put it, just doing her job.
I'm someone who likes to take complaints if they are unresolved to the top, but it is something that goes both ways. Good service should also be recognised at the highest levels.
Thanks to the poster earlier in the thread who gave me the JLR bosses details. You helped put a smile on someone's face today and I don't know about you, but that pleased me.
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