Your car needs discs and pads sir...
Discussion
otolith said:
21st Century Man said:
Yes.
Lying, plain and simple.
But hardly anyone seems to report to trading standards and in addition bring a private prosecution, yet it would be pretty straightforward.
I guess if you go ahead, they've binned the evidence, and if you don't, you've no case.Lying, plain and simple.
But hardly anyone seems to report to trading standards and in addition bring a private prosecution, yet it would be pretty straightforward.
Yup, nothing wrong with them, still let the Audi dealer service it but always sarcastic when they say any work is needed, they really hate it when you say show me! Did that a few times and they stopped trying it on.
I had tyres fitted at an ATS last year.
"Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
"Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
LastPoster said:
I had a call from an Audi service reception when my car was in to tell me that the rear discs and pads were 90% worn and should be replaced IMMEDIATELY!!!!.
I've only ever had the "brakes are x% worn" statements from main dealer workshops. I've had a couple of MOTs where the tester has advised "pads getting a bit low, think about changing them soon". So... Has anyone ever pressed a dealership for precisely what thickness the disc or remaining pad material is? I'll wager the majority don't even measure it so couldn't give a figure in mm, and many of those who do are using a digital caliper of questionable provenance.
Some manufacturers even cast the minimum thickness value into the disc itself, you don't even have to look up the spec as it's right there in front of you, part of the steel. All you need is a micrometer and the power of sight to see if you need to change the disc.
MC Bodge said:
They must surely be told to try to sell new brakes to people who do not need them.
The reassuring thing is that this means there are people out there who will invest money in ensuring their brakes work.The annoying thing is that they probably tried you because, as a car enthusiast, I doubt you walked in demanding the cheapest tyre on one corner and god help them if they try to sell you a tyre for the other side that still has 1.60000000001 mm of tread left. People who spend on good tyres will undoubtedly spend on brakes too.
wife's reversed PHEV over an earth mound , it was raining heavily & on drive back home car lit up like a christmas tree,
back home called RAC ...sorry cant touch it will recover to main Mitsubishi dealership ... they were excellent put car on ramps and did full inspection , phone call later .... We have found the fault ....are you sitting down !
" The Ev battery casing is cracked and its letting water ingress into the front cells .......it will need a new casing and battery .. £10k plus VAT !! ouch . oh and lead time is 5 weeks for new battery !!
Contacted insurance , and I sent them main dealer engineers report , and asked to have the car repaired at main dealership , but needed a courtesy car
Insurance said to qualify you need to send to our preferred repairers ,,,,, which was a bodyshop . I asked would they send the car via Mitsubishi for repar as the main dealer was the only one who could order the battery , Yes thats what would happen they said.
So car goes to preferred bodyshop , they have the car for 5 weeks , then we get a call from bodyshop " ok cars ready for collection !! , Me .. did you change the battery ... pause .. The cars ready for collection sir it has been tested at our battery centre . " Me ....... So to confirm have you had the battery changed ? as Mitsubishi have no record of ordering a new one for this cars VIN plate !! ........ Sir the car is ready for collection. Me I don't want it back !!...... bodyshop ? I don't understand , you need to collect the car .
Me no I will be contacting the insurance , I want you to take the car directly to the mitsubishi main dealership , where they will inspect the car and issue a formal engineers report ... bodyshop .. Oh !!.
I contacted the insurance , after much bulls
tting of assurance thatv their centre was .. bla bla bla the best . I said just get the car recovered to the dealership .
Well you will have to pay for delivery ... Me What !!
We cant authorise the pick up or inspection , or the engineers report the car is fixed sir .
Me ok I will pay ... but if the engineers report shows the car has not been repaired properly I will be claiming my costs against you and filing a complaint with the ombudsman ,,
Insurance ok we will authorise the car recoveredd to the dealership.
They didn't , I met them at the dealership to hand back curtesy car and the silly buggers had driven the car to dealership .
The report was damning .........all they had done was driven the car to an EV battery service centre for a re set , more water had ingressed into the battery and it was running at half capacity .
needless to say , I filed a complaint they paid me compensation , i had a curtesy car delivered and the main dealership changed the battery , bunch of shysters the lot of them
back home called RAC ...sorry cant touch it will recover to main Mitsubishi dealership ... they were excellent put car on ramps and did full inspection , phone call later .... We have found the fault ....are you sitting down !
" The Ev battery casing is cracked and its letting water ingress into the front cells .......it will need a new casing and battery .. £10k plus VAT !! ouch . oh and lead time is 5 weeks for new battery !!
Contacted insurance , and I sent them main dealer engineers report , and asked to have the car repaired at main dealership , but needed a courtesy car
Insurance said to qualify you need to send to our preferred repairers ,,,,, which was a bodyshop . I asked would they send the car via Mitsubishi for repar as the main dealer was the only one who could order the battery , Yes thats what would happen they said.
So car goes to preferred bodyshop , they have the car for 5 weeks , then we get a call from bodyshop " ok cars ready for collection !! , Me .. did you change the battery ... pause .. The cars ready for collection sir it has been tested at our battery centre . " Me ....... So to confirm have you had the battery changed ? as Mitsubishi have no record of ordering a new one for this cars VIN plate !! ........ Sir the car is ready for collection. Me I don't want it back !!...... bodyshop ? I don't understand , you need to collect the car .
Me no I will be contacting the insurance , I want you to take the car directly to the mitsubishi main dealership , where they will inspect the car and issue a formal engineers report ... bodyshop .. Oh !!.
I contacted the insurance , after much bulls
tting of assurance thatv their centre was .. bla bla bla the best . I said just get the car recovered to the dealership . Well you will have to pay for delivery ... Me What !!
We cant authorise the pick up or inspection , or the engineers report the car is fixed sir .
Me ok I will pay ... but if the engineers report shows the car has not been repaired properly I will be claiming my costs against you and filing a complaint with the ombudsman ,,
Insurance ok we will authorise the car recoveredd to the dealership.
They didn't , I met them at the dealership to hand back curtesy car and the silly buggers had driven the car to dealership .
The report was damning .........all they had done was driven the car to an EV battery service centre for a re set , more water had ingressed into the battery and it was running at half capacity .
needless to say , I filed a complaint they paid me compensation , i had a curtesy car delivered and the main dealership changed the battery , bunch of shysters the lot of them
I’ve got a 105k mile 9 year old Nissan that did have a full Nissan dealer history. I used to work for Nissan and my local dealer used to be within my zone so I know how it works and mostly I just let it ride and then point out the various offers available and goodwill contributions.
However as an addition to the latest service I wanted the gearbox oil changed, which they wanted £130 for (the oil would be about £30) on top of a service at £269 and and MOT. You’d so the gearbox oil alongside draining the engine oil so max 10 mins work.
Final straw , so I did the work myself for £108 plus the mot fee. The air filter seemed remarkably dirty for something replaced annually.
However as an addition to the latest service I wanted the gearbox oil changed, which they wanted £130 for (the oil would be about £30) on top of a service at £269 and and MOT. You’d so the gearbox oil alongside draining the engine oil so max 10 mins work.
Final straw , so I did the work myself for £108 plus the mot fee. The air filter seemed remarkably dirty for something replaced annually.
MC Bodge said:
I had tyres fitted at an ATS last year.
"Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
First and most importantly as long as a car passes the brake test on an MOT it is enough to get a pass. The tester will then choose whether the discs or pads need an advisory. For someone servicing a car they need to understand that those brakes may not see another inspection for 20k miles by which time they could well be in a dangerous situation."Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
I a not saying they are not trying to rip you off, but if you are making decisions that your brakes are fine based on an MOT pass, you may want to learn how to inspect them yourself.
ARHarh said:
MC Bodge said:
I had tyres fitted at an ATS last year.
"Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
First and most importantly as long as a car passes the brake test on an MOT it is enough to get a pass. The tester will then choose whether the discs or pads need an advisory. For someone servicing a car they need to understand that those brakes may not see another inspection for 20k miles by which time they could well be in a dangerous situation."Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
I a not saying they are not trying to rip you off, but if you are making decisions that your brakes are fine based on an MOT pass, you may want to learn how to inspect them yourself.
The discs have look scored for 5 years. The pads have plenty of material on them.
I was given the same advice a year ago by the same company.
Both times, they did not continue to try to sell them to me. The first time I told him that I would change them myself when they were needed.
ARHarh said:
MC Bodge said:
I had tyres fitted at an ATS last year.
"Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
First and most importantly as long as a car passes the brake test on an MOT it is enough to get a pass. The tester will then choose whether the discs or pads need an advisory. For someone servicing a car they need to understand that those brakes may not see another inspection for 20k miles by which time they could well be in a dangerous situation."Your rear discs are worn and need replacing"
They were scored/grooved, but didn't need replacing. The pads had plenty of meat on them.
The car passed its MOT 6 months later with no advisories.
I had a tyre fitted at a different ATS today. (It has only done about 1000 miles since the MOT)
"Your rear discs and pads are low"
The pads are still not low and the discs are not worn thin.
I thanked him, smiled and told him that the discs were scored like that 5 years ago when I bought the car and I assumed that the previous owner must have struggled with the electric handbrake.
He didn't continue to up-sell.
They must surely be told to try to sell new brakes to people who do not need them.
I a not saying they are not trying to rip you off, but if you are making decisions that your brakes are fine based on an MOT pass, you may want to learn how to inspect them yourself.
I had this with my wife’s Discovery Sport at Taylor’s in Dunmow.
Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
Martin315 said:
I had this with my wife’s Discovery Sport at Taylor’s in Dunmow.
Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
Not the first time I’ve read stories just like this on PH.Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
Issues go away when it turns out the wrong people are going to be forking out.
donkmeister said:
Has anyone ever pressed a dealership for precisely what thickness the disc or remaining pad material is?
I get the wife's car serviced yearly at my nearest Halfords Autocentre. They have never tried to upsell discs or pads, and it seems part of their standard report to provide measurements of these, along with tyre depths all round. So much so, I read the report myself last year, and then booked it in later with them to replace the discs and pads all round as they were pretty much on the Mazda recommendation for changing.Maybe I've just got a decent one.
Had it with a BMW 1 series that was a lease car. Obviously they didn't realise it was a lease, called up and suggested pads and discs all round and 2 x new tyres.
I agreed and asked them to double check with Alphabet. Collected the car and none of the work was (unsurprisingly) completed. 'Alphabet wouldn't authorize'
I agreed and asked them to double check with Alphabet. Collected the car and none of the work was (unsurprisingly) completed. 'Alphabet wouldn't authorize'
Mrs car went into Nissan for it's 2nd service.
I knew the front tyres were low, and needed replacing. I asked for a price for them, alongside the service.
New tyres were 50% more than I could get elsewhere from the likes of Qwik Fit - so that was a no.
What wound me up a little thought was it was recommended I had new front discs and pads, as they were at 7mm. New pads are 12mm. I asked why pads/discs were recommended being changed, when they're comfortably less than 50%. After searching for an answer, I said "I'm sure you can understand why I won't be replacing them"
I knew the front tyres were low, and needed replacing. I asked for a price for them, alongside the service.
New tyres were 50% more than I could get elsewhere from the likes of Qwik Fit - so that was a no.
What wound me up a little thought was it was recommended I had new front discs and pads, as they were at 7mm. New pads are 12mm. I asked why pads/discs were recommended being changed, when they're comfortably less than 50%. After searching for an answer, I said "I'm sure you can understand why I won't be replacing them"
Martin315 said:
I had this with my wife’s Discovery Sport at Taylor’s in Dunmow.
Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
I had similar at a Jaguar dealer when my car had an extended (manufacturer) warranty on it.Was booked in for service and first MOT. Dropped it off ,went to breakfast and was walking back to the dealership expecting it to have been finished when I got a call saying it needed new discs and pads.
“That’s okay it’s approved used so anything required for the first MOT is covered”
They quickly backtracked saying they hadn’t yet done the MOT but they had had a look and it “might” need discs and pads.
Strangely enough:
1. It got through the MOT without so much as an advisory about discs and pads;
2. It got through two further MOTs without an advisory re discs and pads;
3. I have not used, and will never use, Taylor’s of Dunmow again.
With a very grave face they told me that the differential seal was leaking and would need to be replaced immediately at the cost of £740. I said, "Good job I have an extended warranty otherwise that would be really annoying." Service manager's face drops, he then checks his computer and says, "Oh, it looks like it may just be weeping and probably won't need replacing for some time."
Needless to say, I made them book me in to have it replaced. When I collected it, the job sheet said that the warranty claim was £140... nice to know that they were planning to make £600 profit off me.
I bought a used E class Mercedes estate from a dealer near Norwich.
A few days later I saw an advert from a Mercedes main dealer, offfering a free health check on any Mercedes.
"Why not"? I thought.
They said it wouldn't take over 40 minutes, so I took my border collie with puppy with me becuase he liked meeting people.
We sat in reception for over 2 hours while he made friends with everyone in the showroom twice, and I quietly fumed.
The chief service oik came out and told me there was a lot needed doing - two pages worth, estimated cost £1,610.
This was back in 2010, when £1,610 was actually worth something.
I didn't have a spare £1,610, so said I would think about it and took it home.
Next morning I took it round to my local garage in the village, the kind of guys who only did work that was necessary.
They went over the car, faults list in hand, while I waited.
They came out 10 minutes later, laughing.
Conclusion? It needed rear brake pads at a total cost of £37 fitted.
I have never been to a main dealer since.
A few days later I saw an advert from a Mercedes main dealer, offfering a free health check on any Mercedes.
"Why not"? I thought.
They said it wouldn't take over 40 minutes, so I took my border collie with puppy with me becuase he liked meeting people.
We sat in reception for over 2 hours while he made friends with everyone in the showroom twice, and I quietly fumed.
The chief service oik came out and told me there was a lot needed doing - two pages worth, estimated cost £1,610.
This was back in 2010, when £1,610 was actually worth something.
I didn't have a spare £1,610, so said I would think about it and took it home.
Next morning I took it round to my local garage in the village, the kind of guys who only did work that was necessary.
They went over the car, faults list in hand, while I waited.
They came out 10 minutes later, laughing.
Conclusion? It needed rear brake pads at a total cost of £37 fitted.
I have never been to a main dealer since.
I took my car in a few years back as I did genuinely need front pads, discs and calipers as they were knackered. They tried telling me the rear discs needed doing asap and would be illegal in 200-500 miles. I just said no thank you, they look okay to me. Of course they tried telling me they know better and after going in circles, I said look mate, I just can’t afford it even if I wanted to. Then they tried telling me about their flexible finance for repairs. Told them I had no way of repaying so that’s not suitable and off I went. I booked my MOT a few months and approximately 3,000 miles later with themselves but a different branch.
Passed with no advisories…
Passed with no advisories…
I took my defender for an MOT yesterday,
tells me he had a defender in last week, asking for a test,
tells him Halfords had failed it due to missing CV boots on the front axle,
the dont have any boots on the swivel joints,
you can buy military leather gaiters if you want, but nothing as standard,
it passed he says,
tells me he had a defender in last week, asking for a test,
tells him Halfords had failed it due to missing CV boots on the front axle,
the dont have any boots on the swivel joints,
you can buy military leather gaiters if you want, but nothing as standard,
it passed he says,
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