Stupid things salesmen say.
Discussion
"This car has a computerised service history so there is no actual book, it's much better as you don't have to take it with you when it gets serviced" (2011 VW Golf)
"The service history is being sent on to us so I will send it on to you as soon as it arrives" (an Escort I bought years ago)
"The service history is being sent on to us so I will send it on to you as soon as it arrives" (an Escort I bought years ago)
Edited by essayer on Monday 20th January 09:49
"Sorry, I can't offer you any more for your trade in as nobody wants that model in that spec with that gearbox in that colour right now, and unfortunately we can't discount our orange, small petrol engined, manual gearbox Jag, with cloth seats and wind-up windows as we can sell every one we get right now" 
Did an online enquiry for a Civic Type R a few weeks ago.
Someone from the dealer called me shortly after. He confirmed the car I was interested in, then:
Salesman "Do you have a car to trade in sir?"
Me "No, I'll take care of that myself"
Salesman "But we can give you a good price"
Me "It's OK, I know You'll offer me a very low price and I can get more by selling it myself, thanks"
Salesman "Why would you want to do that sir, we can give you a good price. What make is it?"
Me "You don't need to know the make, I will be selling it privately"
This went on for quite some time, him seemingly more and more agitated and only interested in the car I was selling (VW Passat) until I hung up.
No mention of the car I intended to buy.
Someone from the dealer called me shortly after. He confirmed the car I was interested in, then:
Salesman "Do you have a car to trade in sir?"
Me "No, I'll take care of that myself"
Salesman "But we can give you a good price"
Me "It's OK, I know You'll offer me a very low price and I can get more by selling it myself, thanks"
Salesman "Why would you want to do that sir, we can give you a good price. What make is it?"
Me "You don't need to know the make, I will be selling it privately"
This went on for quite some time, him seemingly more and more agitated and only interested in the car I was selling (VW Passat) until I hung up.
No mention of the car I intended to buy.
A few years ago when asking a North West Honda dealer to source me a particular used car...
"That Integra Type-R you wanted me to ask the other dealer about, the one with 34,000 miles, aircon and a 10 disc changer, up at £10,995, I'm afraid that's gone already".
Two days later...
"Dan! I've found a great low mileage Integra for you, it's low miles and has aircon. And a CD Changer. We will need £12,000 to get it though".
His sales manager really didn't like me calling his Salesman, let's call him Bob, as that was his name, a lying b
d.
"That Integra Type-R you wanted me to ask the other dealer about, the one with 34,000 miles, aircon and a 10 disc changer, up at £10,995, I'm afraid that's gone already".
Two days later...
"Dan! I've found a great low mileage Integra for you, it's low miles and has aircon. And a CD Changer. We will need £12,000 to get it though".
His sales manager really didn't like me calling his Salesman, let's call him Bob, as that was his name, a lying b
d.Unfortunately Psychology doesn't seem to work on me as I have very few wants, am pretty well broke following a divorce and am already quite, miserable and bitter.
Logic and common sense seem to be missing from most salesman along with the total inability to see why just saying," I'm sorry, I don't know " would be a so much better answer.
Eg, Mondeo ST TDCI - " Absolutely top spec with all options ticked - very rare, we guarantee you won't find better " - drivel.
No Reacaros, Denso Sat-Nav, Leather, Heated Seats, Sunroof etc...
Eg2 - Fiesta XR2, sold by 'Expert' - Telling us how incredibly rare they are in 'Mercury Grey'. Quoted numbers made, years etc to which we said, "You mean Nimbus Grey ? Mercury is an RS colour only " - ' Oh Yes. '
Logic and common sense seem to be missing from most salesman along with the total inability to see why just saying," I'm sorry, I don't know " would be a so much better answer.
Eg, Mondeo ST TDCI - " Absolutely top spec with all options ticked - very rare, we guarantee you won't find better " - drivel.
No Reacaros, Denso Sat-Nav, Leather, Heated Seats, Sunroof etc...
Eg2 - Fiesta XR2, sold by 'Expert' - Telling us how incredibly rare they are in 'Mercury Grey'. Quoted numbers made, years etc to which we said, "You mean Nimbus Grey ? Mercury is an RS colour only " - ' Oh Yes. '
My wife and I went to buy a new BMW X3 and the salesman asked how we would pay for it.
We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
V8KSN said:
My wife and I went to buy a new BMW X3 and the salesman asked how we would pay for it.
We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
TBF, potentially, he could have been saying you were not a fool - money wasn't easily parted after all.We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
Pistom said:
As previously said, irrelevant to this thread as it's not about us scummy lying customers but the low life salesmen.
The internet age has made many roles redundant and car salesmen offer no added value to the market. Just list the car on the internet, let me view it and I can decide whether I want it and how much I'm happy to pay. The salesman is not there for my benefit but to extract more money out of me.
The one role that has become more important is the one that explains the finance options, not that I've ever done finance but finance is increasingly what sells cars.
So how do you drive the car to see if it's right for you? How do you check and see if your family/dogs/golf clubs fit in the boot? How do you make sure that you like how it drives? Or that you're comfortable? Or do you soley buy on price? If you don't like it do you expect to be able to send it back like you would a shirt to Amazon?The internet age has made many roles redundant and car salesmen offer no added value to the market. Just list the car on the internet, let me view it and I can decide whether I want it and how much I'm happy to pay. The salesman is not there for my benefit but to extract more money out of me.
The one role that has become more important is the one that explains the finance options, not that I've ever done finance but finance is increasingly what sells cars.
Fast Bug said:
So how do you drive the car to see if it's right for you? How do you check and see if your family/dogs/golf clubs fit in the boot? How do you make sure that you like how it drives? Or that you're comfortable? Or do you soley buy on price? If you don't like it do you expect to be able to send it back like you would a shirt to Amazon?
In my experience, you don't get to drive it before you've sat and discussed trade in value, finance, GAP, paint protection, monthly payments, on a car that you potentially might hate to drive.When I've enquired about cars of late, it's the salesperson that drives the conversation down the "buying solely on price" route, the first question asked is usually "how much do you wan to spend a month", it should be jump in, sit in it, what can I tell you about it, would you like to drive it.
V8KSN said:
My wife and I went to buy a new BMW X3 and the salesman asked how we would pay for it.
We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
With the depreciation on certain cars you're better off leasing it in the long run...We said cash and he scoffed and turned to his fellow salesman and said "They want to pay cash!" then he turned to us and said "You must have money to burn, why not pay X per month with an X deposit over X months and then a balloon payment of X after three years?"
We said, "no thank you as that works out more expensive."
He said "Well, a fool and his money...."
We both got up and walked out only to be stopped by the dealer principal who tried to get us to stay.
We didnt.
They are not car dealers, they are finance providers.
yellowbentines said:
In my experience, you don't get to drive it before you've sat and discussed trade in value, finance, GAP, paint protection, monthly payments, on a car that you potentially might hate to drive.
When I've enquired about cars of late, it's the salesperson that drives the conversation down the "buying solely on price" route, the first question asked is usually "how much do you wan to spend a month", it should be jump in, sit in it, what can I tell you about it, would you like to drive it.
Two different sales types and two different types of qualification there.When I've enquired about cars of late, it's the salesperson that drives the conversation down the "buying solely on price" route, the first question asked is usually "how much do you wan to spend a month", it should be jump in, sit in it, what can I tell you about it, would you like to drive it.
You'd be upset if they let you drive a car and you fell in love with it but it was way over budget wouldn't you? And you'd also be annoyed if you went through all the finance figs then hated the car?
It's all about finding a balance, some people don't really care about cars (I know, I know, calm down at the back) and are motivated by what they can get for their money, others (PHers obviously) are all about the driving etc and already know most of the money side of things.
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