DV-LA-la-la I'm not listening.

DV-LA-la-la I'm not listening.

Author
Discussion

Nick M

3,624 posts

224 months

Wednesday 6th October 2010
quotequote all

If people don't agree with the OP's opinions then that's entirely their right, but there's no need for insults and petty jibes such as telling him to grow up.

Government and all it's bureaucratic institutions rely on public apathy to a larger extent than I think most of us are prepared to acknowledge. Official documents which contain flaws and render them at best wrong, at worst illegal. Threats of action which are not backed up by any legislation or actual facts and are designed to get the 'victim' to capitulate on the basis that it's the easiest route to a quiet life. Ineptitude which is not dealt with and so people just accept that dealing with any government agency is likely to be tedious or frustrating so they just give in and go for the easiest solution of not pursuing something to its proper conclusion, etc., etc.

However, we live in a democracy and, as such, we're all entitled to our views and opinions about particular subjects, which may not match with those of other people. "I may not agree with your opinion, but I will defend to the death your right to have it", or whatever the proper quote is.

All that blathering aside, there's also a fundamental tenet of our democracy which is that you are innocent until proven guilty. It seems to be the approach of many government agencies that this is the other way round and that you must prove your innocence to them, as if they were acting as judge and jury.

Personally I find that offensive, so if this small campaign of card writing at least raises a flicker of attention from those whose responsibility it is to be aware of such matters, then great, it's served its purpose.


For my part, I had an irritating experience with the DVLA when I built my Westfield and tried to register it. The V5 they sent to me contained an error in that one of the letters of my chassis number had been replaced with a number. The reply I got was that their system didn't allow for a letter in that particulat location of the chassis number so there was nothing they could do about it. Clearly there was no point arguing about that, because they weren't going to change their system to accommodate my car (and other Westfields), but it irked me that they were happy to put incorrect data on an official document which could have been required by other agencies, such as the police, who may not have been aware of this failing in their system design. The net result of which would have inevitably been that I ended up bearing the brunt of that shortcoming.

Minor point ? Yes, absolutely, but there are wider implications about it which should have been addressed by any half-competant organisation, but would have simply been ignored by the DVLA.

So yes, a card will be sent. And no, I really don't mind if other people find my attitude or opinion petty, a waste of time or plain childesh. It is their right to have that opinion, in the same way I have a right to mine.

Liquid Knight

Original Poster:

15,754 posts

184 months

Wednesday 6th October 2010
quotequote all
I couldn't have put it better myself Nick. smile

As for you Cracked Fox how hypocritical do you feel telling me to grow up and using the kind of language would have a child put on the naughty step for at least an hour.

You are entitled to your opinion and the idea of clogging up an already inefficient postal system may have caused you undue frustration. Had you have read the whole thread you would now know the address the cards are going to be sent to is not the DVLA but this one instead.....

Mr. Phillip Hammond MP
Secretary of State for Transport
The Palace of Westminster
London
SW1P 3PA

...so your frustration aimed at me is somewhat misplaced. The DVLA's postal system should remain uneffected by our protest but the MP in charge of the DVLA will have a busy day. If you would like to join in the protest if you are fed up with the DVLA then by all means do, if not then don't. That's how democrcy works.

All the best Rob

Reload

1,530 posts

175 months

Wednesday 6th October 2010
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Can I make a polite request that everyone takes the utmost care to avoid getting muddled up and sending it a month early please? My tax runs out at the end of November and I don't fancy waiting until Christmas for them to post out my new tax disc.

Many thanks!

Liquid Knight

Original Poster:

15,754 posts

184 months

Wednesday 6th October 2010
quotequote all



I know it's probably wrong but there's something very right about that picture. Move over chap I think I'm going to have to join you on the step. wink

SingleMale

626 posts

169 months

Wednesday 6th October 2010
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Morningside said:
Effing DVLA.
I sold a Pajero, filled all the forms in and posted them (being the seller).

Then got a £40 fine for not informing them of change of ownership. So, I sent them a copy of letter that the chap had signed but that was not enough.
I told them that I dont have further proof that I had changed ownership.
This happened to me as well, I refused to pay the fine on principal and was taken to court. Had to pay £115 in the end bandit

A year or so down the line they then sent me a new log book for the car I had sold.

BDR529

3,560 posts

175 months

Wednesday 6th October 2010
quotequote all
Hire a low loader with a swing arm, and over night stack about 20 cubed cars outside their front gates.

hehe

Nick M

3,624 posts

224 months

Wednesday 6th October 2010
quotequote all
Liquid Knight said:



I know it's probably wrong but there's something very right about that picture. Move over chap I think I'm going to have to join you on the step. wink
Budge up....


That picture has set my mind wandering down all sorts of inappropriate avenues....

Liquid Knight

Original Poster:

15,754 posts

184 months

Thursday 7th October 2010
quotequote all
Nick M said:
Liquid Knight said:



I know it's probably wrong but there's something very right about that picture. Move over chap I think I'm going to have to join you on the step. wink
Budge up....


That picture has set my mind wandering down all sorts of inappropriate avenues....
You just know that look has involved someone in a Laytex Gimp suit and ball gag at some point. paperbag

LuS1fer

41,161 posts

246 months

Thursday 7th October 2010
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I've always had great and extremely rapid service from the DVLA. There you go, a bit of balance.

SS2.

14,485 posts

239 months

Thursday 7th October 2010
quotequote all
Nick M said:
Liquid Knight said:



I know it's probably wrong but there's something very right about that picture. Move over chap I think I'm going to have to join you on the step. wink
Budge up....
Room for one more ? hehe

KaraK

13,198 posts

210 months

Thursday 7th October 2010
quotequote all
I had the joy of experiencing a DVLA local office recently, they have this insanely overcomplicated queueing system whereby you first queue for a "check in" which is where you tell someone what you want to do and they hand you a numbered ticket. You then go to the "Preperation Area" where you need to get all your documents ready and then join another queue to see someone who will check all your documents are right and only then can you join the acutal queue for the "check out", which is where they actually take your money and things. The "check out" of course uses the patented system from the Post Office where you have about 5 "cashier" points but only ever have one manned at any one time. You can however see at least 3-4 staff sort of milling around in the background not appearing to actually achieve anything.

All in all it took me three attempts to do what I wanted:

The first time I tried it was about 3pm and the queue for the "check in" was about 15 people long (this took it back neatly to the door - which of course is one of those automatic jobbies that will open and blast you with cold air everytime someone breathes near it) and in the twenty minutes I stood there it advanced a grand total of one person. At this point I ran out of time and had to go back to work.

The second time I tried at about half 12 the following day I pulled into the car park and saw that the queue was backed up out the front door by at least 10 people so I just u-turned and headed back.

The third time was just the other day - I arrived at 12pm and I was ecstatic to discover that I was third in line for the "check in", now despite the fact that I had all my forms pre-filled out ready to hand over (doing a V62 so literally just a case of hand forms over, pay money and leave) it still took 40 minutes for me get turned around.

So although I may have spent over an hour of my life stood queueing in a suburb of hell I have unravelled the mystery of why it takes DVLA so long to do anything, you post your letter to Swansea and then when they recieve it they drive to a "local office" somewhere and join a queue...

Morningside

24,111 posts

230 months

Thursday 7th October 2010
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Amazing in these hard economic times that the DLVA have changed the V5 form AGAIN!

8400rpm

1,777 posts

168 months

Thursday 7th October 2010
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Morningside said:
Amazing in these hard economic times that the DLVA have changed the V5 form AGAIN!
I was quite surprised when I took a look at my new one a couple of months ago, all red and stuff.

F i F

44,282 posts

252 months

Thursday 7th October 2010
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Must admit I'm saddened, annoyed and amused in equal quantities by some of the posts regarding DVLA muppetry on this Watchdog page click

DVLA really isn't fit for purpose is it.

Comment 25 gave me a LOL moment
DVLA is using the Harold Shipman defence. 'I left more patients alive than I killed.'

If it wasn't so tragic, and repeatedly so, DVLA's antics would be funny.

derestrictor

18,764 posts

262 months

Thursday 7th October 2010
quotequote all
A a salutory lesson, writ large, of the woe that befalls everyone when monopoly prevails.

saaby93

32,038 posts

179 months

Thursday 7th October 2010
quotequote all
KaraK said:
I had the joy of experiencing a DVLA local office recently, they have this insanely overcomplicated queueing system whereby you first queue for a "check in" which is where you tell someone what you want to do and they hand you a numbered ticket. You then go to the "Preperation Area" where you need to get all your documents ready and then join another queue to see someone who will check all your documents are right and only then can you join the acutal queue for the "check out", which is where they actually take your money and things. The "check out" of course uses the patented system from the Post Office where you have about 5 "cashier" points but only ever have one manned at any one time. You can however see at least 3-4 staff sort of milling around in the background not appearing to actually achieve anything.
F i F said:
Comment 25 gave me a LOL moment
DVLA is using the Harold Shipman defence. 'I left more patients alive than I killed.'
roflthumbup

Chiswickboy

549 posts

189 months

Thursday 7th October 2010
quotequote all
hairykrishna said:
Now I hate the DVLA more than most; they stole a perfectly legal taxed and insured XJS from me, and crushed it, while I was out of the country. I'm not convinced that overloading their already fked postal system is the way forward though.
Heard a similar story a while ago. An elderly, disabled chap told me he had his old but taxed and insured 7 Series BMW taken away and crushed while he was in hospital and never received any compensation.

G0ldfysh

3,304 posts

258 months

Friday 22nd October 2010
quotequote all
I had them chase me a while ago, for a 206 I traded in.

I could thought I had sent the letter in as required, but had not received confirmation. Eventually 6 months later from the car sale a letter appeared from the DVLA explaining the car was registered with a new owner and I no longer any dealings with it.

2 months later, I received a letter saying I was due a fine as the dealer had cashed the road tax prior to their receipt of notice.

I had a few letters back and forth and got no where, so I phoned and managed to speak to a girl who on reading my letters back to me explained I had not explicitly stated that the slip had been returned as they requested.
I sent a new later by recorded delivery being very careful with my wording, also stating that the letter was sent recorded as it appeared letters where lost in their internal system

2 days later the usual "No further action will be taken at this time" letter arrived.



6 months later in an office tidy up I found a small yellow slip that was waiting for me to post on the sale of a certain 206........
I suppose I should feel guilty really. biggrin

Liquid Knight

Original Poster:

15,754 posts

184 months

Saturday 23rd October 2010
quotequote all

Liquid Knight

Original Poster:

15,754 posts

184 months

Saturday 30th October 2010
quotequote all
They've dug themselves in now so it's a long haul.