Main dealers. The little tinkers!

[edo]

No naming and shaming, mainly as the overall work that the car went in for was done well and at a good price, but they have to go and spoil it dont they?!

List of extra work emailed to me whilst I was on hols. Some of it I don't mind them suggesting; we can retrofit cruise control etc. All fine for them to offer.

But 3 things irritated me:

1. Non Porsche wipers need changing as they smear. (£65).
Er no, they dont, they are Bosch brand new, I fitted them the day before I left the car with you. (£20).

2. The soft top isn't beading when wet and needs re-treatment. (£191.99)
Er no, I spent 2 hours treating it with Renovo cleaner and then waterproofer the day before I brought the car down.
I did think that perhaps it needed another coat, so after collecting the car I went to put another coat of Renovo on and it ran off the roof so fast I barely saw where it went!!! (£30).

3. Glovebox damper not working when you open the glovebox. (£131.39).
Glovebox damper reconnected. (£0)

All fun and games, and just a shame since the service and repaint of the rear bumper which was chippy was all excellent apart from that.

[edo]

hornetrider said:

edo said:

3. Glovebox damper not working when you open the glovebox. (£131.39).
Glovebox damper reconnected. (£0)

Reminds me of that list of pilot aircraft maintenance complaint and the engineer responses.

Complaint: Test flight ok, except autoland very rough.
Engineer comment: Autoland not fitted to this aircraft.

Complaint: Something loose in cockpit
Comment: Something tightened in cockpit

[edo]

I forgot to add... I have new N rated Michelins on the back 30 miles before dropping the car off, and their tyre measurements suggested they were at 6.5mm!!

Even Tiff couldnt wear down a set of rear tyres by 1.5m in 30 miles. Actually scrub that he probably could.

[edo]

panholio said:

I reckon the vast majority of people they deal with just let them get on with it. I'm sure your average Cayenne owner isn't going to be arsed about £80 on wipers.

Just because people buy a relatively expensive car doesn't mean they are mugs. We also have a Cayenne, and would not spend £80 on wipers, and I know plenty of people with nice cars who wouldnt either..

[edo]

sjc said:

Which reminds me of my local Landrover dealer that rang my wife to say that the pads on here Disco 3 were down to nothing, and she shouldn't drive the car. I had an interesting talk with the service Manager as to why the wear indicators hadn't come on. When he said " Oh I forgot, they're faulty and need replacing," I told him they were new 10 days ago, along with the pads. I burst out laughing when he said "had I done any towing to wear them down?" In ten fking days ???. I suggested he have a look and try to find a tow-bar anywhere on the car.

Not good.

[edo]

A good friend started his own service and repair centre locally. His staff are on strict instructions that if they try to charge for work not required they will be sacked.

[edo]

Any service managers on PH want to redress the balance?!

[edo]

Some real shockers, keep 'em coming..

[edo]

The thread that keeps giving, keep 'em coming!

[edo]

sjc said:

markmullen said:

WeirdNeville said:

I'm terribly confused.

Really? In your line of work you never saw wide reaching generalisations made about you and your colleague based solely upon perception of your job?

I find that very, very hard to believe.

These aren't generalisations though.
These are peoples own experiences, some of them fking outrageous, including mine(and I did balance my post by giving the names of two dealerships I've been very happy with).
You can't defend the indefensible.

He can if he wants, he always does.

[edo]

Wow.

[edo]

Pothole said:

edo said:

A good friend started his own service and repair centre locally. His staff are on strict instructions that if they try to charge for work not required they will be sacked.

Is he still in business?

Ironic.
He managed 8 years. Just shut up shop in Jan.