'Ripped off by Garage'
Discussion
Long story but I'll try to keep it to the salient facts.
Went looking for a 1 year oldish Hyundai i30 Style 128.
I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
Picked it up a week later and got it home. Then noticed on the door jamb that the model was 110 hp. I immediately rang the garage back saying. This was a problem and that it was not what was said I was buying.
No paperwork mentions 110, but neither does it mention 128.
Currently dealing with the garage so don't want to mention any names at this stage.
As it happens I am ok with how the car performs, but its not the point. I was sold a seriously over priced car based on eroneous information.
e.g. 14 pages of cars on Autotrader from Traders with sticker price lower that what I eventually negotiated. Only on page 44 of 48 in autotrader does a car match my sticker price and that is a 2013 not a 2012.
Like I said the matter is being investigated, but I suspect it may come down to 'my word against his' situation, but as i already knew 110's were 1500-2k less than 128's why would I negotiate on a car that was so seriously overpriced as to be set at a 128hp ballpark.
Any advice?
p.s. to cap it all - it needs a new gearbox - 1 year old and 11k miles.
Went looking for a 1 year oldish Hyundai i30 Style 128.
I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
Picked it up a week later and got it home. Then noticed on the door jamb that the model was 110 hp. I immediately rang the garage back saying. This was a problem and that it was not what was said I was buying.
No paperwork mentions 110, but neither does it mention 128.
Currently dealing with the garage so don't want to mention any names at this stage.
As it happens I am ok with how the car performs, but its not the point. I was sold a seriously over priced car based on eroneous information.
e.g. 14 pages of cars on Autotrader from Traders with sticker price lower that what I eventually negotiated. Only on page 44 of 48 in autotrader does a car match my sticker price and that is a 2013 not a 2012.
Like I said the matter is being investigated, but I suspect it may come down to 'my word against his' situation, but as i already knew 110's were 1500-2k less than 128's why would I negotiate on a car that was so seriously overpriced as to be set at a 128hp ballpark.
Any advice?
p.s. to cap it all - it needs a new gearbox - 1 year old and 11k miles.
djt100 said:
So you didn't do your homework on the car you purchased and now your complaining. If the car was overpriced you should have researched and negotiated a better deal or walked away.
The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
I didn't investigate the Active, but throughly investigated the Style and its sister car the Kia. I'm not saying I am blameless, but I did ask the question as I was not sure.The gearbox is another issue, I'm assuming this is warrenty issue and was working fine when you test drove and picked the car up so no a lot anyone could have done about it. just let the garage repair it and move on.
I did know 110's were considerably cheaper, what I didn't spot was that they were all Active and comfort's
On the test drive the gearbox clunked into 3rd a couple of times, but I put that down to
1. Driving auto for past 5 years
2. Clutch being quite 'low' and therfore my fault that I wasn't pressing it down far enough. I did mention it but like I said I put it down to operator error.
3. As I plan on towing a little I drove it with quite low revs to test out its low end pulling power. The symptoms were more prevelant at 4k revs (in a diesel).
Apparantly its the gear selector in the gearbox
Didn't report the gearbox issue until after I had rung back about the HP issue - so no buyer remorse.
1. Driving auto for past 5 years
2. Clutch being quite 'low' and therfore my fault that I wasn't pressing it down far enough. I did mention it but like I said I put it down to operator error.
3. As I plan on towing a little I drove it with quite low revs to test out its low end pulling power. The symptoms were more prevelant at 4k revs (in a diesel).
Apparantly its the gear selector in the gearbox
Didn't report the gearbox issue until after I had rung back about the HP issue - so no buyer remorse.
RGambo said:
You haven't been 'ripped off', the garage had a car for you to view, inspect and you have agreed a price. with out wishing to sound harsh, you have made the error in not fully checking the spec of the vehicle. As has been mentioned, the gearbox is a different matter. If it is one year old, I would assume that would still be under the manufacturers warrentee.
I did check - with the salesman - my bad for not independently checking myself, which I would have done after I had walked out over the price and they came chasing after me with further discount.Like I said its a long story didn't want to put everything in and it end up getting confusing..
P-Jay said:
Don't Hyundai have the best warranties in the business - in terms of length and actually fixing stuff when they say they will?
A relative of a friend of mine had a brand new i10 from them after a nearly new model one he bought developed a recurring problem.
Yes all being done under warranty, but its the miss selling issue I want to concentrate on.A relative of a friend of mine had a brand new i10 from them after a nearly new model one he bought developed a recurring problem.
tony wright said:
sparkyhx said:
Went looking for a 1 year oldish Hyundai i30 Style 128.
I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
Don't think this will end well for you. If the garage advertised the car as an Active then you will struggle to prove the misrepresentation if the different models also represent engine output. I found an Active that was in the right price range, but not knowing the difference in spec was told basically climate, auto lights and wipers, folding mirrors and few other bits n bobs.
At some point I cannot remember when I asked if it was 128hp (as opposed to the lower powered 110. Me thinking each model was available in both (turns out Style is only 128 and Active only 110).
The answer I got was it was the 128.
I negotiated the price based on this and ended up with 1200 off the sticker price.
What I can't get my head around, is you mention above "I found an Active that was in the right price range" yet later on you say the Active model is nearly 2k cheaper due to the lower power output. Then after you get a very good discount it put's the car at the top of the price range for an Active, so how was it ever in the right price range
I really hope it ends well for you, but I would certainly look at removing this thread just in case, as I can't see how it will help you and you never know who is reading it.
I had done my autotrader search on 110 and 128 not on Active/Style.
One thing I have noticed is that on autotrader it puts spurious entries on the first and last page of a search which don't actually match the search. So some of the entries when you search 128 are 'Active's'
Edited by sparkyhx on Tuesday 29th October 16:51
m8rky said:
Its crossed my mind, but being under warranty for the next 4 years and 'zero cost' motoring was one of the reasons for purchase I don't want to risk it.
by the way, on mine, the engine spec is on the drivers side door pillar (hinge) (A pillar?)
Bill said:
RGambo said:
You haven't been 'ripped off', the garage had a car for you to view, inspect and you have agreed a price. with out wishing to sound harsh, you have made the error in not fully checking the spec of the vehicle. As has been mentioned, the gearbox is a different matter. If it is one year old, I would assume that would still be under the manufacturers warrentee.
If the dealer told him it's a 128 then he's misrepresented it. Whether the OP can prove it is another matter.The only thing to do (I suspect) is to stop driving it and have a chat with the main bloke at the dealer.
Engineer1 said:
Something doesn't ring true here unless I have missread something, the OP knows enough to know the 2 different specs have different output engines and as such the lower spec could only have the 110 engine therefore comparing all the lower spec cars was the car overpriced? I can't see how it could be overpriced against the higher output engine as to get that engine you also have to go up the model range.
Not Quite - I thought the engine variant was available in each of the trim levels - hence I asked if the Active I test drove was the 128 variant.Odhran said:
I presume the purchase was made within the past 30 days?
"A 30 day / 1000 mile exchange agreement
If you are not happy with your Hyundai Approved used car, the supplying dealer will exchange it for a vehicle of similar value subject to conditions.
To find your Approved used Hyundai, please search our National used car locator to find your new, used Hyundai."
http://www.hyundaiapproved.co.uk/approved
Wow thanks - Just rung the garage and it comes under this, so that solves the 'gearbox' issue (is it a lemon/badly driven) but not the 'ripped off' issue."A 30 day / 1000 mile exchange agreement
If you are not happy with your Hyundai Approved used car, the supplying dealer will exchange it for a vehicle of similar value subject to conditions.
To find your Approved used Hyundai, please search our National used car locator to find your new, used Hyundai."
http://www.hyundaiapproved.co.uk/approved
Toaster Pilot said:
sparkyhx said:
Wow thanks - Just rung the garage and it comes under this, so that solves the 'gearbox' issue (is it a lemon/badly driven) but not the 'ripped off' issue.
Surely it solves both - given you can choose your replacement vehicle.............but until they say one way or another I'll hold my breath and cross my fingers
Tried that - Apparently acording to the garage - these cars -
1. Dont exist -
2. are without warranty cos they have not been serviced
3. Not from hyundai dealers (some are some aren't) - you pay more atHyundai - I'll accept that
4 are private sales (I excluded those from my search)
They continue to insist the price was correct and have given me evidence.
They are willing to give me £200 as a goodwill gesture.
Its looking increasingly like I've been shafted. - future rule - record all conversations.
As it happens I'm quite happy with the 110's performance, but that has never been the issue. The issue has always been I was told it was 128 and I bought it based on that. Then there is the secondary issue of the gearbox.
So i am looking at doing the return as per mentioned - well done that man. Funny how nobody has mentioned that to me.
They have a 2013 March in stock that was £500 more than the sticker on mine. Trying to negotiate a straight swap.
1. Dont exist -
2. are without warranty cos they have not been serviced
3. Not from hyundai dealers (some are some aren't) - you pay more atHyundai - I'll accept that
4 are private sales (I excluded those from my search)
They continue to insist the price was correct and have given me evidence.
They are willing to give me £200 as a goodwill gesture.
Its looking increasingly like I've been shafted. - future rule - record all conversations.
As it happens I'm quite happy with the 110's performance, but that has never been the issue. The issue has always been I was told it was 128 and I bought it based on that. Then there is the secondary issue of the gearbox.
So i am looking at doing the return as per mentioned - well done that man. Funny how nobody has mentioned that to me.
They have a 2013 March in stock that was £500 more than the sticker on mine. Trying to negotiate a straight swap.
Edited by sparkyhx on Sunday 3rd November 15:10
JoshyS said:
If you can't buy a comparable cars through the network of main dealers for anywhere near the price of your lesser speced model, do you mind explaining how their examples of 128 Styles are over priced? 'Over priced' in the sense that you don't want to pay that much for one maybe, but if you cannot find comparable cars for less then they are bang on the money.
Please listen to yourself. You're moaning that you didn't get a deal that going from the above was too good to be true anyway. I don't doubt that the salesman said it was a 128BHP, true be told he probably doesn't care about cars and doesn't know what a BHP is. It sucks, but if it was a deal breaker then you should have checked, its on a sticker on the door shut for god sake!
Their sticker price for a 110 Acttive comes in at page 44 of 48 on autotrader. However those on the same page are all 2013's not 2012.Please listen to yourself. You're moaning that you didn't get a deal that going from the above was too good to be true anyway. I don't doubt that the salesman said it was a 128BHP, true be told he probably doesn't care about cars and doesn't know what a BHP is. It sucks, but if it was a deal breaker then you should have checked, its on a sticker on the door shut for god sake!
So there are 43 pages of cars with a cheaper Sticker price than theirs - that to me is overpriced.
After negotiation - there were still 14 pages of 1 year old cars with sticker price (all from trade) cheaper than what I paid.
So I base the 'overpriced' statement on that.
As for the sticker - well I know that now.
P1H said:
300bhp/ton said:
Are you actually being serious?
Have you ever considered acting like an adult and taking responsibility for your own actions. Even bad ones??
Are you being serious? Have you ever considered acting like an adult and taking responsibility for your own actions. Even bad ones??
Yes it would have been prudent to complete some basic research at a later date if necessary.
BUT if a clear representation was made by the sales person then this forms part of the contract. Whether it is ascertainable at a later date is irrelevant. If the sales person said 'I don't know', this is the OPs fault for not investigating.
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