992 Turbo S issues-Right to reject

992 Turbo S issues-Right to reject

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funboxster

Original Poster:

214 posts

129 months

Wednesday 24th April
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Boleros said:
Forester1965 said:
How awful of you. Porsche and the dealer are probably filing for bankruptcy as we speak and the staff all being let go. Hope you can look at yourself in the mirror.
What an odd comment.
+1. A touch of irony, methinks! biglaugh

15HN

420 posts

233 months

Wednesday 24th April
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What pence per mile figure did they agree on for usage?

Forester1965

2,715 posts

9 months

Wednesday 24th April
quotequote all
funboxster said:
Boleros said:
Forester1965 said:
How awful of you. Porsche and the dealer are probably filing for bankruptcy as we speak and the staff all being let go. Hope you can look at yourself in the mirror.
What an odd comment.
+1. A touch of irony, methinks! biglaugh
Haha, sarcasm in response to some earlier comments. smile

funboxster

Original Poster:

214 posts

129 months

Wednesday 24th April
quotequote all
15HN said:
What pence per mile figure did they agree on for usage?
As per my post above, all will be revealed, once money in my account. The SM is waiting for legal to sign off, but I must assume he wouldn't be ringing me, without having authority.

I confirmed our conversation back to him the same day in writing.

Forester1965

2,715 posts

9 months

Wednesday 24th April
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Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.

MDL111

7,160 posts

183 months

Wednesday 24th April
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sounds good - I assume it will get papered as discussed, otherwise that would be a bit ridiculous.

DMZ

1,552 posts

166 months

Wednesday 24th April
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Did you get the sense that the dealer agrees that it’s a hard to fix problem? Based on the thread it didn’t seem like they were jumping up and down to have another go at it. I don’t know the internal workings but maybe a rejection saves them a lot of hassle too.

Cheib

23,685 posts

181 months

Wednesday 24th April
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Forester1965 said:
Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche.

To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.

Forester1965

2,715 posts

9 months

Wednesday 24th April
quotequote all
Cheib said:
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche.

To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
Customer returns car. Negotiates a very good settlement that Porsche accept in lieu of being sued. Porsche don't want to encourage the notion that;

a) Their cars are so faulty that people want to return them or
b) That if they do it'll be accepted readily or
c) That the customer will lose a lot less than the depreciation (meaning those with buyers remorse/upset with depreciation more likely to try it on)

Customer wants the deal on the table from Porsche. Porsche make deal conditional on the customer keeping the existence of the NDA and the terms of the deal confidential. Customer happy with deal. Porsche happy with silence.

ChrisW.

6,743 posts

261 months

Wednesday 24th April
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My 2p.

I think that if both primary parties are happy then we should be happy.

As a manufacturer from my own experience, there is nothing that has ever been made where for whatever reason, one particular piece of equipment may on occasion fail to perform for one particular customer. Stuff happens and once customer confidence is lost it's very easy and somewhat natural for the user to then look for problems.

An honourable manufacturer of a good quality product should (will ?) always support a solution that engenders the goodwill of all and it's not for the audience now to find fault ... the joys of social media.

Over my career there have been at least a dozen situations where we exchanged equipment that had created a troublesome customer relationship with new, instating the balance of the warranty on the exchanged equipment. The returned equipment was then thoroughly serviced and soak tested, and sold as secondhand to new owners who were unaware of the history and on follow-up were without exception happy with their purchases.

"Stuff" just sometimes happens ... hence this sounds to me like reasons to be cheerful.

elan362

162 posts

43 months

Wednesday 24th April
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I a. Happy the OP appears to have a satisfactory resolution in sight

Boleros

629 posts

12 months

Wednesday 24th April
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I once bought an 'open box' piece of hifi kit from a popular and well known retailer that turned out to be anything but. I was not a happy bunny. Got in touch with them straight away and explained the issues - nicely - but was quite clear that I was not impressed and wanted a remedy.

They came back with a couple of options and the one I took was to keep the current one until they ordered a brand new one from the manufacturer at no cost to me. Took a few weeks as they were built to order but I was very happy with the outcome. So much so that when the time came to buy another piece of kit I went straight back to them.

Not quite in Turbo S territory but they now have a repeat customer based purely on the way they handled the initial problem.

nickfrog

21,867 posts

223 months

Wednesday 24th April
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Richer Sounds are indeed really good when something goes wrong.

FMOB

1,906 posts

18 months

Wednesday 24th April
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Has a list of of 992s with dodgy electrical problems been compiled yet or is this one the first entry?

Anyway the car will probably be listed above retail and the OPC makes an even bigger profit on it.

Edited by FMOB on Wednesday 24th April 15:20

BandOfBrothers

229 posts

6 months

Wednesday 24th April
quotequote all
Cheib said:
Forester1965 said:
Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.
Customer returns car that is faulty, car manufacturer honours consumer rights and gives refund. If anything it is positive publicity for Porsche.

To enforce an NDA I think Porsche would have to prove loss because of the breach (not a lawyer). Good luck with that ! There would be more negative publicity about the fact they’d made a customer sign an NDA rather than the fact a new car was faulty.
Not a lawyer either, but have seen a few contracts in my time. My general understanding is this: you can make any agreement between two adults (or corporates) into a contract, bar a very few exceptions (breaking the law, physically harming someone, certain protected professional services, certain protected categories such as "unfair" terms in a business/expert vs layperson/member of public agreement).

So an NDA could specify what the remedy is and doesn't have to be purely the loss proven to have been incurred by the protecting party. In fact I suspect you could sue for any proveable incurred loss NDA or no NDA via defamation laws etc.

ChocolateFrog

28,199 posts

179 months

Wednesday 24th April
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Forester1965 said:
Don't be too surprised if the agreement you sign has a confidentiality clause in it that means you're not allowed to spill the beans.
Or what?

I doubt they'll be bending over backwards to do more business with a serial rejector.

Forester1965

2,715 posts

9 months

Wednesday 24th April
quotequote all
ChocolateFrog said:
Or what?

I doubt they'll be bending over backwards to do more business with a serial rejector.
Or whatever the agreement says. For example, repaying the amount they paid him over the trade value of the vehicle.

He may not have any strings attached to the offer. These things often do, though. Particularly if the dealer knows there's a thread on the internet about it and the Porsche 992 Turbo world won't be a big one.

Ask yourself this... why is Porsche legal involved in the signoff?

maz8062

2,566 posts

221 months

Thursday 25th April
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Assuming all goes through as promised to the op, the op has played a blinder and got what he wants, summarised as enjoying nigh on free use of a brand new £200k car for 6 months - not having to service it, change tyres or owt, just drive it for 2500 mikes and give the thing back on a technicality.

That the op has done this several times before to multiple manufacturers, 2 of which have involved handing the car back at no personal expense, points in my view to an individual that either can’t make up his mind, is super fussy, or is simply gaming the system. Fair play either way.

No, where the op has played a blinder is starting this thread on a public forum and revealing just enough detail for the OPC and Porsche to know that they need to shut this down asap before word gets out so to speak. Again fair play to the op, he’s played a blinder.

The moral question however, is that is it right what the op has done? Some of you say it is right, consumer law, expensive product, blah blah - the fact that it has a multi year warranty is irrelevant to them - if the car has a CEL within 6 months of purchase the op has a right to reject it. Fair enough.

My view and that of others is that the op will be rubbing his hands together and thinking - “who’s next”


Slowboathome

4,460 posts

50 months

Thursday 25th April
quotequote all
maz8062 said:
Assuming all goes through as promised to the op, the op has played a blinder and got what he wants, summarised as enjoying nigh on free use of a brand new £200k car for 6 months - not having to service it, change tyres or owt, just drive it for 2500 mikes and give the thing back on a technicality.

That the op has done this several times before to multiple manufacturers, 2 of which have involved handing the car back at no personal expense, points in my view to an individual that either can’t make up his mind, is super fussy, or is simply gaming the system. Fair play either way.

No, where the op has played a blinder is starting this thread on a public forum and revealing just enough detail for the OPC and Porsche to know that they need to shut this down asap before word gets out so to speak. Again fair play to the op, he’s played a blinder.

The moral question however, is that is it right what the op has done? Some of you say it is right, consumer law, expensive product, blah blah - the fact that it has a multi year warranty is irrelevant to them - if the car has a CEL within 6 months of purchase the op has a right to reject it. Fair enough.

My view and that of others is that the op will be rubbing his hands together and thinking - “who’s next”
This post says so much about you mate.

Vroom2

152 posts

175 months

Thursday 25th April
quotequote all

Too long for me to watch this and no chapters, but might be of interest to some:


Last year I bought a 992 GT3 and since then i've had a problem with it!
So i replaced it ………

https://youtu.be/IuzWcVl21Ko?si=WYbIpft6WWqQguvS