Cancelled my 997 GT3 RS Order due to Porsche Warranty
Discussion
I have just cancelled my order for a Porsche GT3 RS ( 997 )
I have had this order with Porsche for over 2 years
the reason for the this is the way they have dealt with the
mildew/lacquer corrosion on my GT3 RS wheels which I only used now and again .
I had a set of BBS wheels for trackdays ( as everyone can see by the trackday photos )
I know of other owners having the same problem and Im disgusted at attitude towards the metal
deterioration after 24 months !
I also called Porsche GB and asked for a certain person to call back
but guess what ... no calls !
this is unacceptable - In the last 3 years I have had a 996 Carrera 4/Cayenne V6/
996 Turbo /2 GT3 RSs and a 997 Carrera S
Even the wheels on my 356 have not corroded at all in this time !!!
Whats next from Porsche - " We will supply you with 2 boxes to put your ceramics in and also your wheels as they should not be used on road/track ! "
Sorry for the rant but im pretty p***ed off
Tim
I have had this order with Porsche for over 2 years
the reason for the this is the way they have dealt with the
mildew/lacquer corrosion on my GT3 RS wheels which I only used now and again .
I had a set of BBS wheels for trackdays ( as everyone can see by the trackday photos )
I know of other owners having the same problem and Im disgusted at attitude towards the metal
deterioration after 24 months !
I also called Porsche GB and asked for a certain person to call back
but guess what ... no calls !
this is unacceptable - In the last 3 years I have had a 996 Carrera 4/Cayenne V6/
996 Turbo /2 GT3 RSs and a 997 Carrera S
Even the wheels on my 356 have not corroded at all in this time !!!
Whats next from Porsche - " We will supply you with 2 boxes to put your ceramics in and also your wheels as they should not be used on road/track ! "
Sorry for the rant but im pretty p***ed off
Tim
Sorry to hear that Tim. I haven't confirmed or withdrawn my intentions yet, but I suspect given the lack of attention I've received recently from my OPC, that I'm not about to just stick down £10K on a 997 GT3RS without a lot more information. Porsche's attitude to it's customers has become progressively worse over the years and whilst BMW aren't much better, at least you're paying less.
Im not knocking my local OPC who are terrific but the wheel issue had to go back to Porsche GB for an answer - Im also sure that a few owners have had a wheel or 2 replaced over the
last year or two but I believe they have now drawn a line underneath this and said no ( a set of RS wheels are £2500 + )
Some of the early problems with the Ceramics got changed under warranty and others did not
tim
last year or two but I believe they have now drawn a line underneath this and said no ( a set of RS wheels are £2500 + )
Some of the early problems with the Ceramics got changed under warranty and others did not
tim
This is a sad state of affairs and a shocking number of owners are suffering from the same problem.
When I bought my RS from the dealers, I noticed the early stages of this problem and was told not to worry, because 'Porsche look after their customers'. Suffice to say, the last response I had was that it 'was not a warrantable item'.
Yet another disgusting customer relations story from Porsche. They don't care about their individual customers at all, regardless of the amount of metal you purchase. I'm getting out and moving to the dark side, 997TT order will not be happening. A great shame since I've loved these cars since I was a child, but the direction of Porsche is purely about lifestyle cars with ltd editions flying the flag. MX5 competitor was the last straw. If anyone wants a turbo II 3.6 or a 997 please email me.
Gents
The only way to vent one's anger with any effect is to pull the orders on new cars.
I fear, however, that Porsche don't value the enthusiast buyer as they used to and the cars appeal to a wider audience than ever before. That audience will include many who accept the depreciation and trade in for newer cars without worrying unduly about build quality, longevity, durability etc.
No idea of other makes and customer service - other than Merc who don't give a monkeys about customers - and their cars arent what they used to be in terms of build quality either...
Cheers
Ajit.
The only way to vent one's anger with any effect is to pull the orders on new cars.
I fear, however, that Porsche don't value the enthusiast buyer as they used to and the cars appeal to a wider audience than ever before. That audience will include many who accept the depreciation and trade in for newer cars without worrying unduly about build quality, longevity, durability etc.
No idea of other makes and customer service - other than Merc who don't give a monkeys about customers - and their cars arent what they used to be in terms of build quality either...
Cheers
Ajit.
singh911 said:
Gents
The only way to vent one's anger with any effect is to pull the orders on new cars.
I fear, however, that Porsche don't value the enthusiast buyer as they used to and the cars appeal to a wider audience than ever before. That audience will include many who accept the depreciation and trade in for newer cars without worrying unduly about build quality, longevity, durability etc.
No idea of other makes and customer service - other than Merc who don't give a monkeys about customers - and their cars arent what they used to be in terms of build quality either...
Cheers
Ajit.
Sorry to here about your situation Timmo...
I also agree with Ajit. For every one lost enthusiast, there are another dozen prospective Porsche buyers all giddy with the thought of owning their first Porsche and willing to be best friends with the OPC salesman. Maybe Porsche should take a look at Lexus for how they handle post-sales support as Lexus get rave reviews from owners every year? (it would help if every Porsche were as reliable as a Lexus, if the reliability reports are anything to go by...)
>> Edited by polarexpress on Tuesday 7th February 11:03
simonharrod911 said:
Yet another disgusting customer relations story from Porsche. They don't care about their individual customers at all, regardless of the amount of metal you purchase. I'm getting out and moving to the dark side, 997TT order will not be happening. A great shame since I've loved these cars since I was a child, but the direction of Porsche is purely about lifestyle cars with ltd editions flying the flag. MX5 competitor was the last straw. If anyone wants a turbo II 3.6 or a 997 please email me.
What's the Turbo 2? Father-in-law looking.....
carreraboy said:
Yet another disgusting customer relations story from Porsche. They don't care about their individual customers at all, regardless of the amount of metal you purchase. I'm getting out and moving to the dark side, 997TT order will not be happening. A great shame since I've loved these cars since I was a child, but the direction of Porsche is purely about lifestyle cars with ltd editions flying the flag. MX5 competitor was the last straw. If anyone wants a turbo II 3.6 or a 997 please email me.
What's the Turbo 2? Father-in-law looking.....
Means its only got 2 speakers, turbo 4 is twice as good
)The other thing that has annoyed me is the way Porsche treat the Americans
4 years warranty and we get 2 !!!
I have also sent 4 new customers to Porsche in the last 2 years from work
the most recent being 2 weeks ago he bought a new 55 reg 997 in black
Ive also taken god knows how many people out in my RS at trackdays and Im sure
other prospective buyers
We should get 4 years warranty and a proper Porsche Assist ! ( not some RAC or AA badged man with a truck - "sorry sir just ripped your spoiler off- bit low these cars !" )
Tim
4 years warranty and we get 2 !!!
I have also sent 4 new customers to Porsche in the last 2 years from work
the most recent being 2 weeks ago he bought a new 55 reg 997 in black
Ive also taken god knows how many people out in my RS at trackdays and Im sure
other prospective buyers
We should get 4 years warranty and a proper Porsche Assist ! ( not some RAC or AA badged man with a truck - "sorry sir just ripped your spoiler off- bit low these cars !" )
Tim
... and on the other side of the coin, I currently cannot praise Porsche enough on my recent breakdown. Yes Porsche Assist is the RAC - but they were well equiped for the job with a drive on low loader - then lifted onto the back of the truck. The RAC only use these for Porsche Assist as they know that the low cars cannot drive up a standard recovery truck... Covers were put on the wheels "for Porsche Assist" customers only. Taken home first, then off to an OPC who were fully expecting me. Offered a hire car no questions asked - don't even have to insure it yourself, unlike BMW... This was Saturday late afternoon. Monday morning, get a call from the OPC to say car is fixed (broken coil pack) and they have replaced all 6 to be on the safe side. Can pick it up Tuesday once they have Road Tested it. All this on a 6 year old 996 with an extended Porsche Warranty.... That's pretty good service IMHO.
I really think the "problem" is that Porsche know full well that they can sell every single 997TT or 997 RS they can get their hands on, so they are not that bothered about people who cancel their orders - there are a dozen more to take their place.
I know its the wrong attitude, but its the one I feel they have.....arrogance.
R.
I know its the wrong attitude, but its the one I feel they have.....arrogance.
R.
Richard,
I had the car 2 weeks spun at bedford in Jan 04 at Bedford ( Trackday )
the inlet rubber manifolds popped out - It was freezing and we called
Porsche assist - Im just relaying my experience
- Its good to hear your story - things are progressing
that is the only time I called them out - thats why I have 3 of them !
tim
I had the car 2 weeks spun at bedford in Jan 04 at Bedford ( Trackday )
the inlet rubber manifolds popped out - It was freezing and we called
Porsche assist - Im just relaying my experience
- Its good to hear your story - things are progressing
that is the only time I called them out - thats why I have 3 of them !
tim
Just reading this as a big fan of the RS (observer only, sadly).
Wheels corroding isn't warranty?? What about that big corrosion warranty??? Or is that just bodywork?
To my mind it is clearly arrogance on Porsche's part - they've cocked up with a component and won't do the right thing and stand by it. BMW, i suspect, would have - look at VANOS (although it took them time to own up fully). Most/all Jap manufacturers would have unquestionably.
What to do is difficult - they won't notice one lost sale, or even 10. But can you as an owner a) afford the repairs yourself, and b) afford to take the chance with other components.
I would suggest maybe an official petition from the Porsche UK owners club is the only possible solution...individuals have virtually zero clout, maybe the OC might open a few more doors/eyes!!!
Wheels corroding isn't warranty?? What about that big corrosion warranty??? Or is that just bodywork?
To my mind it is clearly arrogance on Porsche's part - they've cocked up with a component and won't do the right thing and stand by it. BMW, i suspect, would have - look at VANOS (although it took them time to own up fully). Most/all Jap manufacturers would have unquestionably.
What to do is difficult - they won't notice one lost sale, or even 10. But can you as an owner a) afford the repairs yourself, and b) afford to take the chance with other components.
I would suggest maybe an official petition from the Porsche UK owners club is the only possible solution...individuals have virtually zero clout, maybe the OC might open a few more doors/eyes!!!
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