Aston really are an embarrassement

[mojo21]

mikey k said:

mojo21 said:

Don't worry so have I.

Question what were you're paint issues and what was the bill. How much of it did they pay?

Happy to answer that
Over three years on 24th June both cars in warranty

First Vantage warranty list (bought 18 months old)

• rear bumper paint finish crap & dimples where impact beam is - resprayed & refinished
• one headlight delaminating so replaced
• both mirror mounts replaced due to corrosion
• 3 calipers replaced due to pistons corroding
• all four wheels refurbed due to corrosion
• Boot lock replaced after it failed to open on holiday
• drivers seat frame and loom replaced after it failed to move and killed the battery
• tracker reworked as part of above
• 2 visits for brake squeal at low speed
• corroding seat belt guides
• roadster roof frame wearing roof

Second Vantage warranty list (built to my order from new)

• Body shop wet sanding/cutting residue ALL over the car
• poor paint finish to edge of bonnet and one wing (I left this as I don't want colour match issues on Lightning Silver)
• new grill in 1st week after it fell apart
• new battery after 2 months after 2 cells died and the car failed to start
• new light seat leather cover due to wrinkling (rejected & compounded by damaged subframe)
• complete new light weight seat & subrame @ £5.5k
• a visit for brake squeal at low speed
• a visit for ASM2 judder at low speed (TSB applied)
• 5 visits for LOTS of squeaks and rattles, finally require the dash out and a new screen to cure the majority (still a couple there)
• speakers distorting on Nav & bluetooth
• a couple of leather trims replaced due to lumps in the leather

The warranty bills to the factory from the dealers are well over £25k (I saw most the invoices)
AM have wriggled most times, I've also had to get guys out from the factory to the second car.
The cost to me in fuel alone is over £600 with the dealer being over 2 hours away
Not to mention my time/lose of earnings (which I can get £125/hr for) plus the stress
The car/s have probably spent more than 3 months in that time off the road and in the dealers
Both have had other niggles like fogging headlights, high reading ambient temp sensors, TPMS errors, tracker issues

So you can see I've gone through A LOT more than some paint bubbles
Even after all that I really enjoy the AM experience
So much so it is getting a 5.0 GT4 conversion later in the year but I would not class myself as brand loyal
Patience & perseverance has got both my cars sorted, treating the people at the dealer and AM with some respect and courtesy pays dividends

Again. What were the paint issues. How much did they cost to repair. I've had thousands of pounds of faults repaired under warranty for car defects. This is about a know manufacturing defect. How much if it did you have and how much did aston pay to fix it?

[mojo21]

George29 said:

mojo21 said:

Don't worry so have I.

Question what were you're paint issues and what was the bill. How much of it did they pay?

Mikey's cars have been within the 3 year warranty though. And since we've already established it isn't corrosion it wouldn't be covered under the 10 year corrosion warranty.

Not forgetting this of course...

[mojo21]

Jockman said:

mojo21 said:

Jockman said:

mojo21 said:

Well,we are brothers of a sort

To separate or not to separate. That is the question

I'm referring to paint of course lol

I reckon you're an Independence guy. Be interesting to see how that one goes

Are you?

No....I like the mutually-respectful partnership we currently have but is up to you guys oop North to decide.

Pretty sure the cities will vote to stay put, being a lot more cosmopolitan, but the likes of my uncles in Aberfeldy and Aberdeen are definite Indys. Difficult to gauge how the Yoof will vote, but Fish Face obviously sees them as crucial, hence his push for them to be included.

At a guess, I think he may have misjudged the situation

Here's a. Clue:Dear xxxxxx

It gives me great pleasure on behalf of everyone at Better Together and our campaign activists in xxxxxxx to invite you to the launch of the dedicated Better Together Xxxxxxxxxx campaign group.

Lol

[mojo21]

George29 said:

mojo21 said:

Not forgetting this of course...

Your car isn't within the 3 year warranty though... hence why you aren't getting it repaired for free.

It was within the extended warranty I took out with the "local" dealer. Funny they didn't fess up eh?

[mojo21]

Jockman said:

mojo21 said:

Jockman said:

mojo21 said:

Jockman said:

mojo21 said:

Well,we are brothers of a sort

To separate or not to separate. That is the question

I'm referring to paint of course lol

I reckon you're an Independence guy. Be interesting to see how that one goes

Are you?

No....I like the mutually-respectful partnership we currently have but is up to you guys oop North to decide.

Pretty sure the cities will vote to stay put, being a lot more cosmopolitan, but the likes of my uncles in Aberfeldy and Aberdeen are definite Indys. Difficult to gauge how the Yoof will vote, but Fish Face obviously sees them as crucial, hence his push for them to be included.

At a guess, I think he may have misjudged the situation

Here's a. Clue:Dear xxxxxx

It gives me great pleasure on behalf of everyone at Better Together and our campaign activists in xxxxxxx to invite you to the launch of the dedicated Better Together Xxxxxxxxxx campaign group.

Lol

I'm not an admirer of Alex Salmond.

He suks

Yes the leader of the Scottish Lying Party suks a big one

[mojo21]

taylor172 said:

just going off the OP, £3000 is ~2.5% of orignial purchase price, after 6 years. I dont think thats too bad tbh.


Suck it up, your buying a hand crafted beutiful machine.. build near birmingham. What did you expect? lol

Best joke ever on PH. congrats. Aston must love u lol

[mojo21]

mikey k said:

Jockman said:

taylor172 said:

just going off the OP, £3000 is ~2.5% of orignial purchase price, after 6 years. I dont think thats too bad tbh.

Suck it up, your buying a hand crafted beutiful machine.. build near birmingham. What did you expect? lol

You're not helping here, Laura.

Hold on tight

Not wrong though

Hahahaahhahaha

Gosh. The dog that doesn't bark tells the truth lol friggin lol

[mojo21]

robgt said:

Y100, alias Bob, please do not read this thread anymore and to all those out there who keep posting PLEASE STOP! Maybe he will go away.

Bob your new car will be perfect! I have had 2 new ones in 2 and a half years and driven 22000 miles , apart from a tiny mirror bracket problem which was quickly resolved , Nothing, Zilch, just the best driving experience of my life. I have also enjoyed the best customer service ever from H.R.Owen. The factory have been fantastic in fact I have been on 9 visits. We have been driving at Millbrook, they even invited my daughter to go on a driving experience which she loved. I feel known and appreciated. Molly and I have met Ian Minards , Marek Reichman, even Dr. Bez. There have all given me some of their precious time.

To the OP maybe it is fair to quote an old saying" As ye shall sow, so ye shall reap"

Your car will NEVER be perfect. You will be very lucky to escape your very own bubble. Good luk

Oh and BTW the opinions of those who's opinions are "influenced" by the glad handing of the chosen few should be viewed with utmost caution Very few of us are so privileged and wined and dined in such a manner

Ask Tim Yeo

Edited by mojo21 on Wednesday 12th June 12:08

[mojo21]

goorwich said:

I have given a lot of thought to the problems of the general deteriation of paint on quite a few of our cars and indeed other problems .
I believe it is a question of expectation.
Speaking as Joe Public, I have an expectation that when I purchase an expensive,premium product whether a car or watch or whatever I expect that product to be of superior quality and performance to a cheaper product.
It is therefore a huge disappointment when there is a problem with that product.
The disappointment is exacerbated when the manufacturer of that product appears to offer a derisory amount in compensation rather than offer to immediately correct that fault.
If it was my problem I would expect my car to be professionally inspected by Aston Martin and then to receive an appraisal of the cause of that problem and then a fair and reasonable offer to correct that problem.
I believe that some Aston owners consider their cars as one would a thoroughbred horse,that is highly strung and temperamental and a little quirky.
To a certain extent I concur with this opinion BUT this should not exclude the manufacturer from their responsibilities .
There are obviously a lot of variables when dealing with a car as to what that offer of compensation might be.
Age of car ,service history,etc,etc.
However the manufacturer should be expected to make that offer with a transparent and professional procedure .

Edited by goorwich on Wednesday 12th June 12:58

Edited by goorwich on Wednesday 12th June 12:59

Edited by goorwich on Wednesday 12th June 13:07

EXACTLY

I bought my dream car. I didnt expect this nightmare

Aston is a superior brand but with issues like this the shine is well and truly off

Great companies come and go. I'm told its something to do with falling sales, perception and rank customer service.

It doesn't of course help when u have a couldn't give a toss local dealer because as we know the dealer is crucial in matters like these. Unfortunately the dealer up here has no competition and that's quite apparent from all the complaints I've now heard about them.

Hell mend them. They and Aston suk

[mojo21]

Lunablack said:

mojo21 said:

they're losing customers hand over foot.

I suspect some are even losing customers hand over fist

Yup that too lol

[mojo21]

V8LM said:

This won't help - http://www.autoblog.com/2013/06/12/aston-martin-re...

Who'd have thunk it. A faulty aston.

Gosh do they suk or what!