Aston really are an embarrassement
Discussion
v8woollie said:
I think it is also worth remembering that AM, the dealers and the independent monitor this forum. I have been surprised on a few occasions when talking to people that they mention something on a thread here. Latest was at Grange last weekend when one of the sales chaps mentioned the excellent Jag fobs being designed as replacements for the Aston/Volvo one.
Mojo, I think Yeti's point it that we all agree that your problem is real, well known and suffered by many others, But your public outcry and the way you are referring to AM will not do you any favours in getting an equitable resolution. Yes, they should honour their warranty and yes, we know they are not. But many of us here have had bodywork repairs done with either a full contribution or part contribution by speaking privately and negotiating with the dealer (who you must get onside) and then ultimately AM.
I wish you luck in getting a resolution to this but I would respectfully suggest that continuing to post with words such as 'arrogant' and 'permanent disgrace' will not help you get that resolution.
So AM monitor this forum GOOD. Then its about time all AM owners of their Gaydon bubbles should lay into them for their hubris and arrogance I ain't getting an AM resolution and neither did dozens of othersMojo, I think Yeti's point it that we all agree that your problem is real, well known and suffered by many others, But your public outcry and the way you are referring to AM will not do you any favours in getting an equitable resolution. Yes, they should honour their warranty and yes, we know they are not. But many of us here have had bodywork repairs done with either a full contribution or part contribution by speaking privately and negotiating with the dealer (who you must get onside) and then ultimately AM.
I wish you luck in getting a resolution to this but I would respectfully suggest that continuing to post with words such as 'arrogant' and 'permanent disgrace' will not help you get that resolution.
The more AM hear from us the better Might make them remember what goes up also comes down and AMs reputation re this issue is shocking
This is not about words this is about action or rather AMs total lack of action. The dealer is a waste of space here - and I submit to you many more are very very unhappy as opposed to the few who may have got a contribution/ fix to their problem.
Ever car and every issue is different but in a like for like basis ill venture most owners are way out of pocket and patience - I/THEY REACTED to AM and their Dealers arrogance. Again, AM suk
v8woollie said:
As I said, good luck in getting this resolved. You started the thread with a call to arms to start a class action lawsuit against AM. I shall say no more but will remain interested to see if you go down that path and how it concludes.
And trust me. I'm not the first and won't be the lasttarks63 said:
May I just say that Scott Pomery, the dealer principle at Grange did mention the fact that I was a pleasant un-demanding chap which did assist in the resolution of my issue.
Being nice to these Guys really helps...look at my doughnut thread :0)
I am a happy bunny this evening...you could say I should not of had to deal with these problems in the first case but reality says that with an Aston its going to happen.
I was very lucky with Scott..I fell on a good-un there.
Hopefully Mojo you will have a happy ending like I achieved and believe you me it`s worth it in the end.
I could be wrong but I think its as much down to the Dealer as to me the car owner. Up here they have a monopoly of one and you can imagine how that comes across.Being nice to these Guys really helps...look at my doughnut thread :0)
I am a happy bunny this evening...you could say I should not of had to deal with these problems in the first case but reality says that with an Aston its going to happen.
I was very lucky with Scott..I fell on a good-un there.
Hopefully Mojo you will have a happy ending like I achieved and believe you me it`s worth it in the end.
Neil1300R said:
To people who haven't the warranty in the manual. Its is an anti corrosion warranty, specifically mentioning rust. Rust is only on steel. Try finding steel on the exterior bodywork of an Aston.
The paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.
The warranty is " inside to out". THIS IS an inside to out problem. It's covered but conveniently ignoredThe paint bubbling is not caused by corrosion of any type. It is not bi metallic corrosion or anything to do with two different metals.
It is caused by bad paint preparation.
there is NO warranty on the paint.
Good luck to anyone that wants to get legal re the Aston warranty.
Neil1300R said:
To repeat
Its not rust
Its not corrosion
Its the paint
It does not cover paint defects only corrosion.
Good luck. Don't agree with AM but know its not covered by warranty. Picking a couple of words out of the warranty will not help you in court.
Final point, how many owners has your car had, can you prove none of them had any paint rectification, respray work? I'm the second owner of mine and couldn't prove the previous owner hadn't had some work done.
Not the paint its a bonding issue. So no it's not a paint defectIts not rust
Its not corrosion
Its the paint
It does not cover paint defects only corrosion.
Good luck. Don't agree with AM but know its not covered by warranty. Picking a couple of words out of the warranty will not help you in court.
Final point, how many owners has your car had, can you prove none of them had any paint rectification, respray work? I'm the second owner of mine and couldn't prove the previous owner hadn't had some work done.
goorwich said:
Neil says that the problem is caused by poor paint preparation.
If this is the case the warranty is really a side issue.
Large car companies are often notoriously poor at admitting to problems or defects to their cars simply because of the huge costs of a re-call.
So smaller companies like Aston are even more likely to try to dodge the issue.
The costs of taking this matter to court would be huge and take several years and nobody wants to get involved with that palaver over a couple of grand.
My advise mojo ,cut your losses and either chop the car in or if it's a keeper
have a respray.
The stress this is causing you is not worth the aggro.
You will not want to hear this but if you buy an exotic car from a 'local'non specialist dealer you are often out on a limb.
Having said that I do not think Aston do themselves any favours with their attitude.
Good points but as I said Neil is wrong This will be my last Aston. If the manufacture doesn't support the car why the heck should I If this is the case the warranty is really a side issue.
Large car companies are often notoriously poor at admitting to problems or defects to their cars simply because of the huge costs of a re-call.
So smaller companies like Aston are even more likely to try to dodge the issue.
The costs of taking this matter to court would be huge and take several years and nobody wants to get involved with that palaver over a couple of grand.
My advise mojo ,cut your losses and either chop the car in or if it's a keeper
have a respray.
The stress this is causing you is not worth the aggro.
You will not want to hear this but if you buy an exotic car from a 'local'non specialist dealer you are often out on a limb.
Having said that I do not think Aston do themselves any favours with their attitude.
Edited by goorwich on Tuesday 21st May 19:34
D_G said:
As someone who looked at buying an Aston a while back this sort of stuff puts me right off, I can see residuals being affected too as a lot of cars will show this corrosion and put off potential buyers. It's a shame they don't seem to care much for the brand, Mercedes had a terrible corrosion issue back in the late nineties and took years to recover.
Correct. And that's why people need to know about Astons disgusting attitude to customers. Oh and for all those apologists saying its a paint issue. AGAIN. IT'S NOT!AMDBSNick said:
According to you mojo everyone is wrong except your goodself 
I see from your previous posts that you actually hate all things Aston other than the car. Sometimes paying that bit extra for a service at a main dealer and forging a relationship really can pay dividends in the long run
Good luck in your action against the factory
According to Nick Aston are just cheeky blighters and jolly chappies. Hahahaahhahaha fool me once matey...I see from your previous posts that you actually hate all things Aston other than the car. Sometimes paying that bit extra for a service at a main dealer and forging a relationship really can pay dividends in the long run
Good luck in your action against the factory
v8woollie said:
It is not corrosion either and that is what your warranty covers. Pursuing a claim against a warranty for something that isn't covered is pointless.
You need goodwill and to be honest, if your attitude with AM has been anything like it comes across here, I sincerely doubt you'll get any.
As I and others have said, good luck and I'd genuinely be interested to hear if your lawsuit is successful.
Funny you say nothing of Astons attitude. I wonder why. Isn't the customer king anymore. Happy to be shafted are you?You need goodwill and to be honest, if your attitude with AM has been anything like it comes across here, I sincerely doubt you'll get any.
As I and others have said, good luck and I'd genuinely be interested to hear if your lawsuit is successful.
Cockernee said:
Having read this thread I don't believe the paint has the bonding issue 
A quick look in the mirror may assist
Some people have tried to give you advise and assistance from what I have read, although sometimes a little curt; but good solid advice. You seem to have an ulterior motive perhaps? There are certainly issues that have manifested after several years, but I think your approach may need some re-thinking. Tarks has shown the way, which is buy from an Aston Dealer and any problems, they will fight your corner if you deal with them in a reasonable manner.
Take advice from Mr Gould and invest in a rich wife
But seriously good luck in your quest. Personally I would be getting EXPERT advice in the form of a written report to pursue AM or just be paying to put right my second hand car purchased from a non-franchised dealer. Sorry if you feel my comments are not helpful, I thought about pursuing AM for the excessive tyre and brake wear, but then I realised I was the problem 
Sorry mate. Internet searches and this forum confirm its toss all to do with any " ulterior motive". You mean like Aston paying for repair of a known defect?.... A quick look in the mirror may assist Some people have tried to give you advise and assistance from what I have read, although sometimes a little curt; but good solid advice. You seem to have an ulterior motive perhaps? There are certainly issues that have manifested after several years, but I think your approach may need some re-thinking. Tarks has shown the way, which is buy from an Aston Dealer and any problems, they will fight your corner if you deal with them in a reasonable manner.
Take advice from Mr Gould and invest in a rich wife
But seriously good luck in your quest. Personally I would be getting EXPERT advice in the form of a written report to pursue AM or just be paying to put right my second hand car purchased from a non-franchised dealer. Sorry if you feel my comments are not helpful, I thought about pursuing AM for the excessive tyre and brake wear, but then I realised I was the problem My approach is Aston have been given ample opportunity to right the wrong. They won't they suk. And their aston dealer up here are in a monopoly position and know how to use it
Next
Cockernee said:
My dealings with AM have been different from yours. I have found Grange in Brentwood very good in fighting my corner for the 3 or 4 pieces of work that needed doing, without fuss. Even painting brake hubs and crank pulleys for free in the interest of customer service. Using the term 'next', looks like you are awaiting the next piece of advise so that you can shoot it down, hence my 'ulterior motive'. I typed many lines of other thoughts that you have ignored, like Tarks approach and your only 2 options really that are EXPERT written advice or pay up.
AM are probably reading this thread, as has been stated. They will probably be less inclined and not more inclined to assist... Hopefully when you drag the two words out of this lot they will be 'EXPERT written' or 'pay up'. Seriously good luck though in whatever you decide and I am genuinely sad for you that your experience so far of a car that makes me smile stupidly every time I look at it, hear it or drive it, is not the same experience for you.
Yes Grange seem to have a good reputation. Not so the guys in my neck of he woods who are losing customers to local indies hand over foot. That's the problem with monopolies AM are probably reading this thread, as has been stated. They will probably be less inclined and not more inclined to assist... Hopefully when you drag the two words out of this lot they will be 'EXPERT written' or 'pay up'. Seriously good luck though in whatever you decide and I am genuinely sad for you that your experience so far of a car that makes me smile stupidly every time I look at it, hear it or drive it, is not the same experience for you.
Again if AM read this forum good luck with your pathetic customer service. It Suks!
Oh and BTW the car makes me smile big time!
v8woollie said:
To be honest mojo, if your attitude with them is anything like you portray here then I'm not surprised at all by Aston's attitude towards you on this matter. You bought outside the dealer network so have no AM dealer support and to be honest very little AM support.
You may also be gathering that you are losing what support you may have had here. Why not leave it now, go and do what you need to do with AM, and let us know how it goes. I think we have the gist of your issues.
I don't like getting shafted, but you seem to like shafting yourself
I have worked with the local dealerl many times and he was very happy to take my thousands of pounds Losing support eh? Hahahaahhahaha is that what you think this is about ? You may also be gathering that you are losing what support you may have had here. Why not leave it now, go and do what you need to do with AM, and let us know how it goes. I think we have the gist of your issues.
I don't like getting shafted, but you seem to like shafting yourself
If/ when YOU have the Gaydon bubble issue remind me ok.
AMDBSNick said:
soooo you of course have copies of all the bills Ive had with them dont you Nick
got a problem with discouraging extortion have you Nick?
next
v8woollie said:
I won't get it, even on my 2007 Vantage
I'm not sure of you have full capacity to understand what you are reading but for the sake of clarity I will repeat myself.
I said you need dealer support, and authorised dealer support preferably. I also said you are losing any support you may have had here because all you seem intent on doing is going in all guns blazing, stirring the natives and asking for people to join you in a class action lawsuit. Well, most here would probably just say sod off and start your own, and good luck.
I am not sure where I indicated that I thought this was 'about' losing support (I thought it was about seeking recompense for bubbling paint), but please highlight that for me.
Seems you may have reading difficulties Ive been down the route of reasonable discussion with the Dealer and with Aston and I have seen their pathetic responsesI'm not sure of you have full capacity to understand what you are reading but for the sake of clarity I will repeat myself.
I said you need dealer support, and authorised dealer support preferably. I also said you are losing any support you may have had here because all you seem intent on doing is going in all guns blazing, stirring the natives and asking for people to join you in a class action lawsuit. Well, most here would probably just say sod off and start your own, and good luck.
I am not sure where I indicated that I thought this was 'about' losing support (I thought it was about seeking recompense for bubbling paint), but please highlight that for me.
I have chosen to advise others of this problem and of Astons attitude to it Its called free speech
Neil1300R said:
Bored with this thread and Mojo being a complete arse. Try to point out what the problem is, why he won't win, he just chooses to ignore it all and get even more angry.
He definitely has bonding issues - but with people not cars.
very droll NeilHe definitely has bonding issues - but with people not cars.
let is know when you get your Gaydon bubble and good luck with that attitude
Neil1300R said:
If you rad my post in this thread, you would know I've got them, dealing with them, chilling about it.
Used to be upset about, even went to the factory to show them. Life is too short to stress about what is a minor issue on a car I didn't buy new.
Awaiting quote from Trinity. Will be less than any contribution some people have been made to pay as part of the factory paying for part of it.
in which case im happy for you I take an apposite view however, Aston are a total disgrace and I dont care one way or t'other if they see me say it They suk, and need to fess up to this issue or risk an even worse reputationUsed to be upset about, even went to the factory to show them. Life is too short to stress about what is a minor issue on a car I didn't buy new.
Awaiting quote from Trinity. Will be less than any contribution some people have been made to pay as part of the factory paying for part of it.
gmacdb9 said:
Your "reasonable" discussion route having failed:
Option 1: Spend thousands of pounds taking legal action against AM for something not covered under warranty, lose, and have a car covered in bubbles.
Option 2: Spend £2,750 on a respray and have a bubble free car.
Next
fine...but at least other victims know about the problem in advance, oh and BTW this should be covered by warranty-the fact that Aston acknowledge but wont pay full cost towards rectifying the problem suggest they know this is a issue that may one day blow up in their bloated faces Option 1: Spend thousands of pounds taking legal action against AM for something not covered under warranty, lose, and have a car covered in bubbles.
Option 2: Spend £2,750 on a respray and have a bubble free car.
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