Great service from JCT Leeds
Discussion
After picking up my V12V last week, I found that the iPhone connector would not actually charge my iPhone 4. A quick search on here revealed that a new cable/unit in the centre console was required. So I spoke with Gillian at JCT service and arranged to call in for an updated unit to be fitted. JCT would fit for free if I paid for the parts - I was happy with this.
Anyway after they fitted it today I asked how much was to pay and they said don't worry, no charge - JCT will stand the cost
Now, I know the cost isn't that much (particularly in context of the cost of the car) but it's the little things like this that really make a difference as far as customer service is concerned and makes the difference from being a satisfied customer to being a delighted customer.
Big thumbs up for JCT, great customer service pays dividends in the long run.
Anyway after they fitted it today I asked how much was to pay and they said don't worry, no charge - JCT will stand the cost
Now, I know the cost isn't that much (particularly in context of the cost of the car) but it's the little things like this that really make a difference as far as customer service is concerned and makes the difference from being a satisfied customer to being a delighted customer.
Big thumbs up for JCT, great customer service pays dividends in the long run.
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