You might remember this

[Y100]

Well BR identified the problem:



And rectified accordingly:



Another AM pdi cockup bites the dust,,,well done BR.

[Y100]

mikey k said:

How the hell did the machinist not see they had done that

That is what is so disappointing Mikey, you know the machinist must have seen it and then did nothing to put it right. We like to think that those that build these cars, the cars we adore for so many reasons, are dedicated craftsmen and women that wouldn't dream of letting something as obvious as 'that' leave their hands without being rectified. It kind of spoils the dream just a little bit.

But hey, thats what BR are for in it, not only putting factory wrongs right but going on to enhance our dream and them some, wonderful, wonderful, wonderful.

[Y100]

GlynV8 said:

Cockernee said:

I have said it before Bob, that is un-believable that the machinist, the person building the seat and the inspection missed this, shame on you AM. If you are reading this AM, then go look at your internal procedures quickly or you will be seeing many disgruntled customers who will buy another marque in future. Truly poor workmanship on a top end car, I agree that having BR around to care for our cars after they have left the factory is indeed welcome. I only hope that AM or your dealer sends a nice bottle of something as an apology.

I am sure that BR and other trusted independents have other horror stories, that they are just not willing to tell on an open forum as they love the brand like we all do, despite it's faults. So be careful AM and look after these independents, because in reality they are looking after your reputation also. I would hate to think that you are not supportive of these guys as there are a lot of us out there that use them to sort our P&J's. Indeed without them around it would severely affect my decision to purchase another and I am sure many others on here also . Don't get me wrong, my car has been perfect and I love it, but things like this I find embarrassing. Do not under-estimate the power that this forum has....

^^ I agree with that.

Glad to see it put right. Any chance of seeing the enhancements that Q dept would not do?

Cockers, wasn't there supposed to have been a meeting at the factory earlier this month to discuss the quality control failings?

GlynV8. Its likely that the Q work will be completed shortly, so imagine Mike will post the changes on his BR 'sticky'.

[Y100]

Little Donkey said:

Can I ask....... What did the dealer do to help rectify the defect? Did they involve the factory? Do I take it that you went to BR because the dealer couldn't/wouldn't help?

I did show the fault to the dealership and was told they would be in touch to discuss a solution, there was no argument there. Whilst waiting for them to contact me BR collected the car to perform a number of enhancements both power and cosmetic, one of which involved headrest embroidery,,,,so it made sense for them to rectify the bolster fault at the same time.

My point in posting was two fold, one the obvious lack of committment by the seamstress employee at AM in terms of conscientiousness and second, that such an obvious fault was not picked up at the the pdi stage.

Interestingly, 6 weeks later, I'm still waiting for the dealership to contact me,,,,its not a good image is it.

[Y100]

Ed50 said:

Par for the course Bob............go tell um your thinking of buying another and see if the phone starts ringing .

Funny you should say that Ed,,,,they were offering the 'red carpet' treatment only a few weeks ago,,,naturally I was not interested. Anyway, good to see you're back.

LD, the headrest embroidery is a challenge for anyone, as Mike says, we need guaranteed stitch perfect, that is taking some organising. Pics will be posted when available, promise.

PS: In order to give a fair and balanced opinion, I ought to add, that at a personal level, the Cambridge dealership have been in many ways helpful, arranging a pre-purchase factory visit (where we saw Vesuvius body shell being married to the power train) offering options advise and were very patient as we um'd and r'd for several months over colours. Also did there level best to encourage Q to get off their arse and agree something (mission impossible 007). Finally, once our deposit was down, the salesman there went as far as he could in terms of 'freebies', which tallied up to several hundred pounds worth. So far from all bad news guys.

Edited by Y100 on Sunday 22 September 11:01