Anyone here dealt with Farndon Engineering?
Discussion
Do you know who to ask for to get any sense from? Managers etc?
Did your experience go anything like ours?
1. You enquire about them making something for you.
2. They give you a price.
3. Whilst you're dealing with the customer, other quotes, setting up the deal etc they constantly harass you with badly punctuated emails and calls about starting the job (which you only ever contacted them about once) from various different women.
4. Thinking they are keen to do a good job you discuss a date, give them the order and your money.
5. The production date gradually changes to much much longer (months) than it originally was due to various different excuses.
6. The supply date is now so far out that you can fulfil other orders from customers.
7. They refuse to add any more to your order regardless of it being the same part and you ordering 2 months in advance of your greatly increased delivery date.
8. You make a separate order which then follows the same procedure.
It's like dealing with British Leyland in the 70s!
I'm not surprised that people take their business out of this Country, everyone I have spoken to recently has the same story, aren't there any other crankshaft making companies in this country any more?
There is niche for someone who is good at engineering, how much is a crankshaft making machine?
Did your experience go anything like ours?
1. You enquire about them making something for you.
2. They give you a price.
3. Whilst you're dealing with the customer, other quotes, setting up the deal etc they constantly harass you with badly punctuated emails and calls about starting the job (which you only ever contacted them about once) from various different women.
4. Thinking they are keen to do a good job you discuss a date, give them the order and your money.
5. The production date gradually changes to much much longer (months) than it originally was due to various different excuses.
6. The supply date is now so far out that you can fulfil other orders from customers.
7. They refuse to add any more to your order regardless of it being the same part and you ordering 2 months in advance of your greatly increased delivery date.
8. You make a separate order which then follows the same procedure.
It's like dealing with British Leyland in the 70s!
I'm not surprised that people take their business out of this Country, everyone I have spoken to recently has the same story, aren't there any other crankshaft making companies in this country any more?
There is niche for someone who is good at engineering, how much is a crankshaft making machine?
Edited by Oldsparkplug on Friday 23 August 11:47
This is the exact reason why we are flat out and have other engineering firms asking us to sub work to them!
Customer service is so important to business development, and we would have never doubled the size of our company if we ran it like our so called competitors. The stories we hear of how other firms treat their customers is shocking.
We get it from our suppliers "It will be ready when it finished"!!!.... great thanks for your help! lol
Its simple, quote price and lead time (from order), win order, do work to the date you commit to = happy customer, pays for work, they come back and give you more work!.. its not hard!.
Customer service is so important to business development, and we would have never doubled the size of our company if we ran it like our so called competitors. The stories we hear of how other firms treat their customers is shocking.
We get it from our suppliers "It will be ready when it finished"!!!.... great thanks for your help! lol
Its simple, quote price and lead time (from order), win order, do work to the date you commit to = happy customer, pays for work, they come back and give you more work!.. its not hard!.
I was promised delivery of a crankshaft on Feb 14th. It is now June 6th and I am still waiting. Their work is to a very high standard but they seem incapable of hitting deadlines. Luckily my project has only now been delayed. Only been twiddling thumbs for three days now but I can't imagine the stress if this was a subcontracting job.
So my advice is that if you are not in a hurry, go for it as their work is of the highest quality. If you have a deadline look elsewhere.
I will certainly not be using them again.
So my advice is that if you are not in a hurry, go for it as their work is of the highest quality. If you have a deadline look elsewhere.
I will certainly not be using them again.
TV Simon said:
I was promised delivery of a crankshaft on Feb 14th. It is now June 6th and I am still waiting. Their work is to a very high standard but they seem incapable of hitting deadlines. Luckily my project has only now been delayed. Only been twiddling thumbs for three days now but I can't imagine the stress if this was a subcontracting job.
So my advice is that if you are not in a hurry, go for it as their work is of the highest quality. If you have a deadline look elsewhere.
I will certainly not be using them again.
That's very impressive lurkingSo my advice is that if you are not in a hurry, go for it as their work is of the highest quality. If you have a deadline look elsewhere.
I will certainly not be using them again.
You could try these guys - I've bought machinery off them although can't comment on prices, quality and lead times
https://allenscrankshafts.co.uk/
I have been treated the same way as the first post,and you think it won't happen to you including e-mail messages from the managing director guarantee to deliver on a set date, only to be told that he is not in as his wife has had a heart attack ,this only one of many lies I've been told,its nearly a year since I paid the deposit also the balance before heat treatment which is now 2 months ago,and still no sign of the crank, I have been involved with the motorsport industries for over 40 years and have never been treated like this,yes its cheaper but if you can't get the product,how cheap is that,I am proceeding with legal action
I'm in the same sinking boat as you guys.
Ordered a crankshaft back in March, which was delayed.
Was then given a delivery date of mid December (quite a bit more than the promised 4.5 months)
I was then asked to pay the final balance on oct 10 as the crank was "going into final heat treatment" which i payed promptly.
Called them and got a little angry on the phone as i heard nothing after final payment and it sounded like they couldn't locate my crank. Haven't heard from them since
My theory is that as they are also sup-suppliers of other companies our meager one-offs are constantly put back in the queue when someone orders a bigger quantity of something (where they make a bigger profit)
Have any of you received your crankshaft recently (or at all) or have you heard of anyone getting a delivery from them lately?
I fear that they are going out of business and my money is lost :-(
Ordered a crankshaft back in March, which was delayed.
Was then given a delivery date of mid December (quite a bit more than the promised 4.5 months)
I was then asked to pay the final balance on oct 10 as the crank was "going into final heat treatment" which i payed promptly.
Called them and got a little angry on the phone as i heard nothing after final payment and it sounded like they couldn't locate my crank. Haven't heard from them since
My theory is that as they are also sup-suppliers of other companies our meager one-offs are constantly put back in the queue when someone orders a bigger quantity of something (where they make a bigger profit)
Have any of you received your crankshaft recently (or at all) or have you heard of anyone getting a delivery from them lately?
I fear that they are going out of business and my money is lost :-(
Edited by Olav Fronth on Tuesday 27th November 15:55
Allen’s / Laystall / Midlands / Farndons are all one but not part of Farndon Engineering. Check Companies House and you will see, Interesting reading.
Reckon Mr Sharma may be picking up some business, hope his quality is up there. Shame as the Farndon product is good, they buttered me up at Autosport but I didn’t deal with them directly in the end, just as well perhaps......
J
Reckon Mr Sharma may be picking up some business, hope his quality is up there. Shame as the Farndon product is good, they buttered me up at Autosport but I didn’t deal with them directly in the end, just as well perhaps......
J
Do not pay the final amount until the crank is ready, get a micrometer and check the journal sizes and get someone to check it for balance is my advice.
Currently a 1* rating on Google reviews:
https://www.google.com/search?q=farndon+engineerin...
Currently a 1* rating on Google reviews:
https://www.google.com/search?q=farndon+engineerin...
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