HMRC Basic PAYE Software
Discussion
Anyone else using this and having problems? I've been using it all last tax year without issue. Yesterday I loaded it up and it prompted me to install an update (presumably to make it ready for 2014/15 tax year). Seemed to install successfully, but now it won't load up at all. Just get the splash screen and nothing more.
I've tried installing the uupdate/new version again, and it just does the same. Reluctant to mess with it too much as I would rather not loose all my data from last year - if I have to put it all in again, then the software will want to submit all the entries, but most of them will be duplicates. Not sure how hmrc system will handle that at their end?
Looks like I'm going to have to phone them for help with it.
Looks like I'm going to have to phone them for help with it.
good luck with that 
Well, HMRC were relatively helpful over the phone, last week. They opened up a case and I forwarded all the diagnostics and log files that they asked for. They came back to me this week with instructions to basically remove all my old data and restore from a backup (I wouldn't have lost anything as it takes backups pretty regularly automatically). Did that and it lets it successfully load up, but it now gets stuck on any kind of submission, and won't go any further. If I exit the program it won't load up again, and then I'm back to square one.
So I haven't been able to wrap up the 2013/14 year properly, or start the current year. I've got wages that need to be paid (from last month), and I've held them back because you're supposed to put it through RTI before making payments. I've spent all day trying to get it to work, and I'm still no nearer.
HMRC are supposedly escalating the case...
So I haven't been able to wrap up the 2013/14 year properly, or start the current year. I've got wages that need to be paid (from last month), and I've held them back because you're supposed to put it through RTI before making payments. I've spent all day trying to get it to work, and I'm still no nearer.
HMRC are supposedly escalating the case...mjb1 said:
Well, HMRC were relatively helpful over the phone, last week. They opened up a case and I forwarded all the diagnostics and log files that they asked for. They came back to me this week with instructions to basically remove all my old data and restore from a backup (I wouldn't have lost anything as it takes backups pretty regularly automatically). Did that and it lets it successfully load up, but it now gets stuck on any kind of submission, and won't go any further. If I exit the program it won't load up again, and then I'm back to square one.
So I haven't been able to wrap up the 2013/14 year properly, or start the current year. I've got wages that need to be paid (from last month), and I've held them back because you're supposed to put it through RTI before making payments. I've spent all day trying to get it to work, and I'm still no nearer. HMRC are supposedly escalating the case...
You can certainly pay the wages - you have a "reasonable excuse" as defined by HMRC for non-So I haven't been able to wrap up the 2013/14 year properly, or start the current year. I've got wages that need to be paid (from last month), and I've held them back because you're supposed to put it through RTI before making payments. I've spent all day trying to get it to work, and I'm still no nearer.
HMRC are supposedly escalating the case...filing before payment.
I would suggest not paying wages is not something you can get away with for much longer!
David
No, Windows (8). Strangely, I had exactly the same problem last year as well: http://www.pistonheads.com/gassing/topic.asp?h=0&a... That was on a different PC (Win XP), and they found it was a bug in the software, only fixed when an updated version came out.
Is it not worth scrapping the HMRC software and using something else? How much is your time worth to sort the problem out.
Moneysoft, for example, will charge £56 for the year and the program, for me, is bullet proof (I use the full agent version - but still great value).
Even then an Accountant will charge around £150 per year and take all the hassle away.
Personally, if you're happy with payroll processing, I'd get some decent software for next to nothing.
Moneysoft, for example, will charge £56 for the year and the program, for me, is bullet proof (I use the full agent version - but still great value).
Even then an Accountant will charge around £150 per year and take all the hassle away.
Personally, if you're happy with payroll processing, I'd get some decent software for next to nothing.
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