Relationships with banks
Discussion
I have had my bank accounts with one particularly well known high street bank for around 10 years.
I moved to this institution because of the great relationship I had with the staff at this bank. (As well as the fact that they were prepared to lend me sh*tloads of money for start up).
I had a branch manager I knew on first name terms and an account manager I knew equally well. I had direct line numbers and mobile number for both. At the very least, I could always get through to my branch manager's secretary.
There was always a fast flow of staff, seemingly with regular promotions. But every time we lost a manager, a new manager would visit me and introduce themselves and establish a relationship.
This all went downhill two years ago. I still have a business account manager, but she seems to be spread so thinly (or is so inefficient - I haven't decided yet) that I have a better relationship with her voice mail than with her.
Speaking to a member of staff this morning, I was asked if I would like my accounts moved back to the branch? (What? Where are my accounts based at the moment? And just who is my personal contact right now?).
Anyway ... it seems time to move accounts.
My question is, have others here had these problems or alternatively, is there a bank that you are particularly happy with?
I moved to this institution because of the great relationship I had with the staff at this bank. (As well as the fact that they were prepared to lend me sh*tloads of money for start up).
I had a branch manager I knew on first name terms and an account manager I knew equally well. I had direct line numbers and mobile number for both. At the very least, I could always get through to my branch manager's secretary.
There was always a fast flow of staff, seemingly with regular promotions. But every time we lost a manager, a new manager would visit me and introduce themselves and establish a relationship.
This all went downhill two years ago. I still have a business account manager, but she seems to be spread so thinly (or is so inefficient - I haven't decided yet) that I have a better relationship with her voice mail than with her.
Speaking to a member of staff this morning, I was asked if I would like my accounts moved back to the branch? (What? Where are my accounts based at the moment? And just who is my personal contact right now?).
Anyway ... it seems time to move accounts.
My question is, have others here had these problems or alternatively, is there a bank that you are particularly happy with?
Well that was exciting.........not!! It was a how are things going type chat, followed by can I have a copy of your last 2 years P & L.........(no they cannot as I dont borrow from them dont know why they would need it), followed by have you got a will, pension, critical illness cover blah blah blah........!!!!!!!!!
POORCARDEALER said:
Well that was exciting.........not!! It was a how are things going type chat, followed by can I have a copy of your last 2 years P & L.........(no they cannot as I dont borrow from them dont know why they would need it), followed by have you got a will, pension, critical illness cover blah blah blah........!!!!!!!!!
Know what you mean. A while back the bank asked to see my financial statements (again we don't borrow and they just wanted to sell stuff to me), so I said "okay, after you've shown me your last 12 wage slips". Needless-to-say, he wasn't so keen after that!
POORCARDEALER said:
Well that was exciting.........not!! It was a how are things going type chat, followed by can I have a copy of your last 2 years P & L.........(no they cannot as I dont borrow from them dont know why they would need it), followed by have you got a will, pension, critical illness cover blah blah blah........!!!!!!!!!
Do you know that sounds exactly like the nice people whom I hold my business account with. They have a lovely black hore as a logo.
All of the above just goes to show how much personalities matter.
I initially had by business account at N**W**T Cranfield University branch. The manager was used to dealing with students and academics so had no real business understanding.
I changed to HS*C in Towcester where the manager understood the Motor Racing business. His support was invaluable. My business blossomed instead of folding, which is where Twat West were taking me.
But now with the foreign call centres taking over, things are taking a turn for the worse.
I initially had by business account at N**W**T Cranfield University branch. The manager was used to dealing with students and academics so had no real business understanding.
I changed to HS*C in Towcester where the manager understood the Motor Racing business. His support was invaluable. My business blossomed instead of folding, which is where Twat West were taking me.
But now with the foreign call centres taking over, things are taking a turn for the worse.
We are members of the FSB...I will have to check that out!
I have spoken to Coop Bank,looked at website and it appears there are no catches if in credit(?)However they have very limited branches ,so unless you are all electronic big problems paying in cheques,unless you are near one.
>> Edited by sb-1 on Thursday 9th February 12:38
I have spoken to Coop Bank,looked at website and it appears there are no catches if in credit(?)However they have very limited branches ,so unless you are all electronic big problems paying in cheques,unless you are near one.
>> Edited by sb-1 on Thursday 9th February 12:38
Plotloss said:
For banking cheques I think you can use the Post Office.
I wahttp: considering joining on the back of this alone...
Matt,
Have a look at www.fsb.org.uk
We have been members for about 4 years...lots of benifits for not a lot of outlay.
Steve
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