Virgin Media - Retention Deals?
Discussion
Whistle said:
They did that with me, we have a one time special offer, it was actually more expensive than my current deal for nothing extra.
Now suddenly down to £34 from £64.ETA: now they've offered a worse package for £49, and asked if I think it's good
Edited by TheLurker on Monday 11th December 18:19
ETA2: just had a look on their website and you can get the deal for £26.50. So I'm cancelling.
Edited by TheLurker on Monday 11th December 18:45
TheLurker said:
Whistle said:
They did that with me, we have a one time special offer, it was actually more expensive than my current deal for nothing extra.
Now suddenly down to £34 from £64.ETA: now they've offered a worse package for £49, and asked if I think it's good
Edited by TheLurker on Monday 11th December 18:19
ETA2: just had a look on their website and you can get the deal for £26.50. So I'm cancelling.
Edited by TheLurker on Monday 11th December 18:45
I managed to cancel today, without having to speak to anyone. It did entail spending 50 minutes waiting for an agent on their live chat, and then 12 minutes with the agent presumably dealing with 10 different chats in parallel to get the cancellation in. I guess I'll get a call from the retentions team soon enough.
We've gone FTTP Broadband-only with Zen, £80 a month cheaper than VM's initial renewal quote. It was installed on Tuesday and all good so far. We'll just have to train elderly relatives to call our mobiles now rather than the home phone that won't exist.
Dann
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11:09 AM
Thanks for waiting and providing information. I see that you are planning to disconnect. Can I just ask what's happened so I know I can help?
You
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11:10 AM
My contract has expired and the quoted price going forward was ridiculous. So I've now got Fibre broadband from a different provider and just want to cancel my entire VM broadband/phone/TV
Dann
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11:15 AM
Thanks for letting me know about that. I understand that price is a very important factor but before you make any decision on this, let's talk about all the things that this offer can do for you first, and then you'll be put in a much better position to decide if this is worth it for you.
You
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11:16 AM
I am not interested in a discussion, I have already got the new provider installed, so it is far too late for Virgin. I just want to cancel thank you
Dann
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11:19 AM
I understand the better deal that you’ve had checked with other providers, you might get a cheaper deal elsewhere, but you might not get all the things you get here in your current package, and you cannot compare the broadband speed you get from Virgin with any other provider. Also, you may get welcome offer for a certain period of time which every provider offers to new customers however, you might end up in paying more after that.
You
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11:20 AM
I don't care about any of that thank you, I just want to cancel
Dann
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11:21 AM
No worries. Let me proceed with cancelling your service/s. As you are requesting to have all services disconnected due to 13/01/24, a 30 day disconnection will be booked. Just a moment please.
We've gone FTTP Broadband-only with Zen, £80 a month cheaper than VM's initial renewal quote. It was installed on Tuesday and all good so far. We'll just have to train elderly relatives to call our mobiles now rather than the home phone that won't exist.
Dann
|
11:09 AM
Thanks for waiting and providing information. I see that you are planning to disconnect. Can I just ask what's happened so I know I can help?
You
|
11:10 AM
My contract has expired and the quoted price going forward was ridiculous. So I've now got Fibre broadband from a different provider and just want to cancel my entire VM broadband/phone/TV
Dann
|
11:15 AM
Thanks for letting me know about that. I understand that price is a very important factor but before you make any decision on this, let's talk about all the things that this offer can do for you first, and then you'll be put in a much better position to decide if this is worth it for you.
You
|
11:16 AM
I am not interested in a discussion, I have already got the new provider installed, so it is far too late for Virgin. I just want to cancel thank you
Dann
|
11:19 AM
I understand the better deal that you’ve had checked with other providers, you might get a cheaper deal elsewhere, but you might not get all the things you get here in your current package, and you cannot compare the broadband speed you get from Virgin with any other provider. Also, you may get welcome offer for a certain period of time which every provider offers to new customers however, you might end up in paying more after that.
You
|
11:20 AM
I don't care about any of that thank you, I just want to cancel
Dann
|
11:21 AM
No worries. Let me proceed with cancelling your service/s. As you are requesting to have all services disconnected due to 13/01/24, a 30 day disconnection will be booked. Just a moment please.
Just had an email saying my package is going up from £39 to £69.
When I called I was told that it was because the £39 was a discounted rate for 6 months, and that £69 was the normal rate. So, after saying that I don't need the phone line, half my tv channels, or even 250mb broadband, and just want to pay less, I was told the best they could do was £58 for the same package. I then asked to be put through to cancellations, where I explained it all again and, after a quick think about it, was offered £40 a month for the next 18 months. I'm happy with that.
When I called I was told that it was because the £39 was a discounted rate for 6 months, and that £69 was the normal rate. So, after saying that I don't need the phone line, half my tv channels, or even 250mb broadband, and just want to pay less, I was told the best they could do was £58 for the same package. I then asked to be put through to cancellations, where I explained it all again and, after a quick think about it, was offered £40 a month for the next 18 months. I'm happy with that.
QJumper said:
Just had an email saying my package is going up from £39 to £69.
When I called I was told that it was because the £39 was a discounted rate for 6 months, and that £69 was the normal rate. So, after saying that I don't need the phone line, half my tv channels, or even 250mb broadband, and just want to pay less, I was told the best they could do was £58 for the same package. I then asked to be put through to cancellations, where I explained it all again and, after a quick think about it, was offered £40 a month for the next 18 months. I'm happy with that.
You could possibly get a couple of quid off that - or a better service - if you're not opposed to the hassle. When I called I was told that it was because the £39 was a discounted rate for 6 months, and that £69 was the normal rate. So, after saying that I don't need the phone line, half my tv channels, or even 250mb broadband, and just want to pay less, I was told the best they could do was £58 for the same package. I then asked to be put through to cancellations, where I explained it all again and, after a quick think about it, was offered £40 a month for the next 18 months. I'm happy with that.
Well so far, my late fathers partner has had no retentions call from VM.
The issue we have is VM seems to be the only provider in the area, unless we want broadband through the phone line at 4mbps
She already has a dongle for a sim card to be inserted into. Wondering whether to get a data only sim and use that for internet instead. 100gb a month data would be more than enough for her (probably huge overkill). Should be doable for £10-£12 a month.
The issue we have is VM seems to be the only provider in the area, unless we want broadband through the phone line at 4mbps
She already has a dongle for a sim card to be inserted into. Wondering whether to get a data only sim and use that for internet instead. 100gb a month data would be more than enough for her (probably huge overkill). Should be doable for £10-£12 a month.
Well, that was surprisingly easy for my first renewal!
Been paying £24 a month for the last 18 months for their 125 broadband (as an O2 customer it's boosted to 250 so more than enough for us) and our "new price" was to be £51 a month. Just been on the web chat and within half an hour they've matched what were paying before for another 18 months. Don't know what you're all moaning about
Been paying £24 a month for the last 18 months for their 125 broadband (as an O2 customer it's boosted to 250 so more than enough for us) and our "new price" was to be £51 a month. Just been on the web chat and within half an hour they've matched what were paying before for another 18 months. Don't know what you're all moaning about
GTO-3R said:
Well, that was surprisingly easy for my first renewal!
Been paying £24 a month for the last 18 months for their 125 broadband (as an O2 customer it's boosted to 250 so more than enough for us) and our "new price" was to be £51 a month. Just been on the web chat and within half an hour they've matched what were paying before for another 18 months. Don't know what you're all moaning about
Are you sure about the 18 months price match ? The contract normally (now) includes a RPI + 3.9% rise in April - so, that'll be 2 compounding price increases over the 18 month period. Been paying £24 a month for the last 18 months for their 125 broadband (as an O2 customer it's boosted to 250 so more than enough for us) and our "new price" was to be £51 a month. Just been on the web chat and within half an hour they've matched what were paying before for another 18 months. Don't know what you're all moaning about
Chris Type R said:
You could possibly get a couple of quid off that - or a better service - if you're not opposed to the hassle.
You're probably right, but I figured the hassle was worth it for the reduction from £69 to £40, but not so much for another couple of quid. To be honest I'm happy with it being that rate for 18 months, rather than the usual 6 month discounted rate you have to renegotiate twice a year.VM in the news (if you have a Guardian sub) - https://www.theguardian.com/media/2023/dec/19/i-wa...
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Apologies, bit of a thread hijack.
Not currently a VM customer (was around 10 years ago), but looking at their Volt bundle which comes with 500Mb broadband, sky sports, sky movies and all the other channels.
Seems like a decent deal, but want to know if there any sneaky additional charges? Also, is there a virgin equivalent to sky go, where I can watch the channels on iPads as well?
Pricing seems odd. Currently offer is £45 a month for 18 months but I also have to pay £25 a month for an O2 sim.
Cheers
Not currently a VM customer (was around 10 years ago), but looking at their Volt bundle which comes with 500Mb broadband, sky sports, sky movies and all the other channels.
Seems like a decent deal, but want to know if there any sneaky additional charges? Also, is there a virgin equivalent to sky go, where I can watch the channels on iPads as well?
Pricing seems odd. Currently offer is £45 a month for 18 months but I also have to pay £25 a month for an O2 sim.
Cheers
survivalist said:
Apologies, bit of a thread hijack.
Not currently a VM customer (was around 10 years ago), but looking at their Volt bundle which comes with 500Mb broadband, sky sports, sky movies and all the other channels.
Seems like a decent deal, but want to know if there any sneaky additional charges? Also, is there a virgin equivalent to sky go, where I can watch the channels on iPads as well?
Pricing seems odd. Currently offer is £45 a month for 18 months but I also have to pay £25 a month for an O2 sim.
Cheers
Yes, there's a Virgin TV app so you can watch on iPad. There aren't any sneaky charges IME, other than the usual big increase when your contract is up.Not currently a VM customer (was around 10 years ago), but looking at their Volt bundle which comes with 500Mb broadband, sky sports, sky movies and all the other channels.
Seems like a decent deal, but want to know if there any sneaky additional charges? Also, is there a virgin equivalent to sky go, where I can watch the channels on iPads as well?
Pricing seems odd. Currently offer is £45 a month for 18 months but I also have to pay £25 a month for an O2 sim.
Cheers
I just wish with Virgin you could build a decent priced bundle of what you actually need/want, I don't want an O2 sim, or a second box, or a landline or a million whatever's of internet, but I have to have all that to get other bits that I want like Sky Movies and Sport if I request 1 box or less Internet speed, my price increases a significant amount.
I don't want the Volt (or whatever it's called) package but it's the cheapest way to get what I actually want but I feel I'm paying for lots that I don't want.
I've got the renewal dance in a couple of months it's so tiresome and pisses me off, we've actually been a customer for 27 years, it means dick all!
I don't want the Volt (or whatever it's called) package but it's the cheapest way to get what I actually want but I feel I'm paying for lots that I don't want.
I've got the renewal dance in a couple of months it's so tiresome and pisses me off, we've actually been a customer for 27 years, it means dick all!
VM normally initiate their agreements by telephone which means they must provide documentary follow-up which they generally do within 24 hours.
You have the right to cancel when you get the written (emailed ) terms if you wish and you also have the right to impose your own terms in addition to, or even contrary to their terms, and your terms are no less legally binding than theirs if they choose to continue with the agreement having been made aware of your terms.
They generally try to get around this inconvenience by imposing an additional charge for non-direct debit payment so tempting you to go with the DD so they can randomly debit you so that your account is always in (their) credit thus making any terms that you might have reasonably imposed on them difficult to enforce.
If you already have an agreement with VM (and therefore a payment record that they're happy with) email / snail mail after receipt of the emailed docs from them with your own terms (which might, for example state that you don't agree to the 3.9% + inflation increase TWICE in the 18 month period, or that they must pay you £1,000 per month from now to eternity). They will ignore any such comms from you and only communicate with you again when the DD fails and will impose a non-DD excess of £7.50? (unless your terms dictated otherwise
). That £7.50 per month may be cheaper than the twice increase cost.
If you are new to them you can agree to the DD payment on the phone and let then debit your account immediately for the first payment then cancel DD and go through the above loop.
In any case, they won't cut you off if you continue to pay (even on your terms) and there is no hassle really- just ignore their calls and respond only to emails from them & you will find the overall hassle and cost will be less than the cost and hassle you will suffer down the road with them if you don't impose your own conditions.
The bottom line is that their business model is tired and 5G IPTV and internet will be along for everyone soon.
You have the right to cancel when you get the written (emailed ) terms if you wish and you also have the right to impose your own terms in addition to, or even contrary to their terms, and your terms are no less legally binding than theirs if they choose to continue with the agreement having been made aware of your terms.
They generally try to get around this inconvenience by imposing an additional charge for non-direct debit payment so tempting you to go with the DD so they can randomly debit you so that your account is always in (their) credit thus making any terms that you might have reasonably imposed on them difficult to enforce.
If you already have an agreement with VM (and therefore a payment record that they're happy with) email / snail mail after receipt of the emailed docs from them with your own terms (which might, for example state that you don't agree to the 3.9% + inflation increase TWICE in the 18 month period, or that they must pay you £1,000 per month from now to eternity). They will ignore any such comms from you and only communicate with you again when the DD fails and will impose a non-DD excess of £7.50? (unless your terms dictated otherwise
). That £7.50 per month may be cheaper than the twice increase cost.If you are new to them you can agree to the DD payment on the phone and let then debit your account immediately for the first payment then cancel DD and go through the above loop.
In any case, they won't cut you off if you continue to pay (even on your terms) and there is no hassle really- just ignore their calls and respond only to emails from them & you will find the overall hassle and cost will be less than the cost and hassle you will suffer down the road with them if you don't impose your own conditions.
The bottom line is that their business model is tired and 5G IPTV and internet will be along for everyone soon.
I was on a new customer Volt deal, sky sports and movies, bt sport (now tnt) 1000mb fibre, phone, 2 boxes, free boosters, netflix and 02 unlimited sim card and bill was £85, which was £60 to virgin and £25 to O2
I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
soupdragon1 said:
I was on a new customer Volt deal, sky sports and movies, bt sport (now tnt) 1000mb fibre, phone, 2 boxes, free boosters, netflix and 02 unlimited sim card and bill was £85, which was £60 to virgin and £25 to O2
I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I reckon they'll be asking well north of £100 a month for that lot, especially now that TNT sport is supposed to be sold separately rather than bundled. If you read this thread in detail, people have succeeded in getting no price rise at all, you just have to have the patience to keep at it, and a bit of luck with who you speak to.I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I cancelled a couple of weeks ago and still haven't had a successful call from their retentions team. I mean, they keep ringing both my mobile and landline from a number that is on the 'net as a VM retentions number, but immediately ring off when picked up. It's like the f
kers are trolling me outnumbered said:
soupdragon1 said:
I was on a new customer Volt deal, sky sports and movies, bt sport (now tnt) 1000mb fibre, phone, 2 boxes, free boosters, netflix and 02 unlimited sim card and bill was £85, which was £60 to virgin and £25 to O2
I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I reckon they'll be asking well north of £100 a month for that lot, especially now that TNT sport is supposed to be sold separately rather than bundled. If you read this thread in detail, people have succeeded in getting no price rise at all, you just have to have the patience to keep at it, and a bit of luck with who you speak to.I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I cancelled a couple of weeks ago and still haven't had a successful call from their retentions team. I mean, they keep ringing both my mobile and landline from a number that is on the 'net as a VM retentions number, but immediately ring off when picked up. It's like the f
kers are trolling me Breaking it down, taking TV away for a minute, I'm going to get netflix regardless plus fibre. So I'm in for £40 at least if I left.
So I guess it's the question of £60+ for all the sports, movies and everything else. I doubt sky and tnt would do that and I really like sports. £100 ish probably as good a deal as I could get then for all that?
The fibre is good, faster than I need but 2 gamers, a streamer and a serial record and watch later user in the household, at least I'll never be stuck. No real outages either, bar one time when a car crash took out the main box and half the town had no coverage.
Saying that, I used the online diagnostic test and they said there was a fault in my home so I booked an engineer. I went outside later and seen 3 vans across the road with fibre network solutions livery plastered everywhere. But Virgin said the fault was in my house lol
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