Virgin Media - Retention Deals?
Discussion
Reasonably happy with my M350@ £30
Very reliable
Openreach line is hopeless here, so no real competition to date.
But.. City Fibre have been digging up the roads for over a year, it’s available in a few weeks. A few fibre companies have started to post offers.
That should concentrate VMs mind come renewal time, or the inevitable Inflation + price gouge!
If it does go up mid contract, or their first attempt at extortion is a penny more than today, i’ll switch anyway. Now that I can.
Much like car insurance, if they hike the price I switch. Don’t play their games..
So after moaning about them a couple of days ago, my all in bundle (don't know what it's called), I get 1000 Internet, O2 sim, all the TV, 2 boxes, sports, film and Netflix, is due for renewal at the beginning of March, I though I'd see what they can offer for me to renew early for 18m, also thinking try them on NYE for an end of year deal!
Went on the webchat, made my intentions, clear that the Mega Volt bundle is kind of where I'm looking, don't need it all but hey ho, it seems the best value, got an absolute joke of an offer of £165 pm, wouldn't budge, got the usual guff about the advertised offers, are new customer offers etc, they will pay that when their contract ends.......
Eventually put me though to someone else, given the first interaction was clearly scripted with clearly pre prepared answers and the guys name, I'm thinking probably located in India, the second interaction was personalised responses and given the name, most likely the UK.
Anyway, I eventually got the Mega Volt bundle, without the sim, which I don't need, for £60 a month, only other difference is 500 Internet, not 1000, which is more than fine for me and the wife.
Give notice to O2 in a month that I don't want to continue come the end of the contract on March 2nd, that saving plus the saving on the new bundle, I'll be about £40 pm better off.
Interesting the last re-newal they wouldn't budge on the sim, said I had to have it as it's all part of the package, this time they were straight in with an offer without it!
I just now need to find all the O2 sim details to cancel it, I've never used it, I don't even know where it is or the number.
Went on the webchat, made my intentions, clear that the Mega Volt bundle is kind of where I'm looking, don't need it all but hey ho, it seems the best value, got an absolute joke of an offer of £165 pm, wouldn't budge, got the usual guff about the advertised offers, are new customer offers etc, they will pay that when their contract ends.......
Eventually put me though to someone else, given the first interaction was clearly scripted with clearly pre prepared answers and the guys name, I'm thinking probably located in India, the second interaction was personalised responses and given the name, most likely the UK.
Anyway, I eventually got the Mega Volt bundle, without the sim, which I don't need, for £60 a month, only other difference is 500 Internet, not 1000, which is more than fine for me and the wife.
Give notice to O2 in a month that I don't want to continue come the end of the contract on March 2nd, that saving plus the saving on the new bundle, I'll be about £40 pm better off.
Interesting the last re-newal they wouldn't budge on the sim, said I had to have it as it's all part of the package, this time they were straight in with an offer without it!
I just now need to find all the O2 sim details to cancel it, I've never used it, I don't even know where it is or the number.
Edited by HTP99 on Monday 1st January 17:34
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
Ruskie said:
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
HTP99 said:
Ruskie said:
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
Ruskie said:
HTP99 said:
Ruskie said:
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
I'm about to go on this merry go round. Those that have the 'free' phone with VM will recall early last year the need to have an engineer call to upgrade the line. I ignored it for a few months as I never use the landline. Anyway I decided to call them to arrange connection given it's currently 'cut off'. They said they can do but there would be an additonal monthly charge - from memory around £6! I tried for a better deal but none was offered v my threat of cancellation. So in essence I'm paying for a service that they have cut off.
As of yet I haven't cancelled as I need to swap over all my logins for accounts given I have the old ntlworld email address that VM took over and won't allow you to keep it when you leave. What I'm going to do first is port my landline number to my VOIP provider as that will kick in retentions that I'm serious about leaving and hopefully prompt a discussion to get a deal.
As of yet I haven't cancelled as I need to swap over all my logins for accounts given I have the old ntlworld email address that VM took over and won't allow you to keep it when you leave. What I'm going to do first is port my landline number to my VOIP provider as that will kick in retentions that I'm serious about leaving and hopefully prompt a discussion to get a deal.
HTP99 said:
Ruskie said:
HTP99 said:
Ruskie said:
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
You got the full package including broadband, TNT sports, Sky Sports, HD, Movies, and extra box for £60 a month?
James_N said:
I've just had the same problems. My dad has passed away so the bills are being transferred to his partner.
I'm helping out and looked at their broadband. Just out of contract and going from just over £20 a month, to £57!
Thats just for M350 and weekend phone.
They never had a landline connected as always used the mobile, so don't need that.
Whilst my dad used to stream a lot of TV, his partner is not interested in TV, so don't even need M250 let alone 350!
Best they would offer was nearly £40 a month. All she wants is basic internet to access social media and the odd problem on BBC Iplayer!
Just to follow up on this, my dads partner had a text last week saying they would do this for £19 minus the landline. Ripped their arm off. Just a shame they couldn't offer this to start with!I'm helping out and looked at their broadband. Just out of contract and going from just over £20 a month, to £57!
Thats just for M350 and weekend phone.
They never had a landline connected as always used the mobile, so don't need that.
Whilst my dad used to stream a lot of TV, his partner is not interested in TV, so don't even need M250 let alone 350!
Best they would offer was nearly £40 a month. All she wants is basic internet to access social media and the odd problem on BBC Iplayer!
Ruskie said:
HTP99 said:
Ruskie said:
HTP99 said:
Ruskie said:
Ruskie said:
Renewal time, they are now wanting £160 a month, up from £120. TBF that’s with sports and movies plus an extra wifi pod and box. Broadband isn’t changeable as there are no other superfast providers.
Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
Rang up to cancel, they offered the same package with an increase in broadband to M500 for £91 all in. I have also added the volt benefits so broadband will be M750.Basically can get Sky package for roughly £90 plus broadband. If they get anywhere near £120 again will probably stay with them.
Will cancel and see what happens.
So £30 cheaper than before and £72 cheaper than the renewal.
You got the full package including broadband, TNT sports, Sky Sports, HD, Movies, and extra box for £60 a month?
Contract came through it does state £65 per month, I did query this whilst on the chat, I have been assured it is £60, something to do with her discount not showing, I have screen shots of the conversation to back it up.
James_N said:
I've just had the same problems. My dad has passed away so the bills are being transferred to his partner.
I'm helping out and looked at their broadband. Just out of contract and going from just over £20 a month, to £57!
Thats just for M350 and weekend phone.
They never had a landline connected as always used the mobile, so don't need that.
Whilst my dad used to stream a lot of TV, his partner is not interested in TV, so don't even need M250 let alone 350!
Best they would offer was nearly £40 a month. All she wants is basic internet to access social media and the odd problem on BBC Iplayer!
Just to follow up on this, my dads partner had a text last week saying they would do this for £19 minus the landline. Ripped their arm off. Just a shame they couldn't offer this to start with!I'm helping out and looked at their broadband. Just out of contract and going from just over £20 a month, to £57!
Thats just for M350 and weekend phone.
They never had a landline connected as always used the mobile, so don't need that.
Whilst my dad used to stream a lot of TV, his partner is not interested in TV, so don't even need M250 let alone 350!
Best they would offer was nearly £40 a month. All she wants is basic internet to access social media and the odd problem on BBC Iplayer!
My contract is up in March, currently paying £15/m for 250mbs BB only. I have now received two emails from Virgin offering me the option to renew early, they are offering the same for £18/m.
So not a huge increase but still 20% rise, add to that an APR plus 3.9% in April will likely push it close to £20/m. Then another rise in April 2025. I'll wait until I'm 30 days out and then contact them.
I have a 4G connection that gets me really good speeds for £13/m, so can use that , plus full fibre is now in my street, so another option.
At least Virgin are looking ahead and maybe trying to keep their loyal customers.
So not a huge increase but still 20% rise, add to that an APR plus 3.9% in April will likely push it close to £20/m. Then another rise in April 2025. I'll wait until I'm 30 days out and then contact them.
I have a 4G connection that gets me really good speeds for £13/m, so can use that , plus full fibre is now in my street, so another option.
At least Virgin are looking ahead and maybe trying to keep their loyal customers.
Not exactly a retention deal. But a "we've had a look at your account" thing
So about 6 months ago I got an email saying we've had a look and we can do your current deal cheaper than the £110 you're paying.
350 Broadband, phone I never use and MegaTV with TNT sports
Great says I and phone them up, get through in about 5 mins and eventually get offered the whole lot for £88 for 18 months. Great. I'll have that. Even thanked the guy
Get the confirmation email and they've cancelled my TNT Sports!
Phone them back, on hold for 55 minutes (speaker phone in the car!) He says "Oh I can see that, did we tell you you'll lose TNT sports?" No says I. "OK we'll put it back on for free as it's our mistake" Great I say. Thanks
First bill comes in £99.
Phone AGAIN. "Yeah you wanted TNT sports thats another £11" I cant be bothered to fight it, so say OK and leave it. Still a small reduction.
Middle of last month get an email offer. "Would you like SkySportsHD for an extra £19 for 18 months" Knew better than to call them.
Went online, clicked the boxes, authorised it. Days pass and its not activated! Reboot the box. Still no extra channels.
On my account home page there's a "new" offer for SSHD/18 months for £22,80. But no mention of my upgrade on my account
Start a complaint and here we are a week later with nothing beyond the auto email "we've received your complaint, we'll be in touch in 48hrs"
ARGH!
Conversely they sent me a new box couple years back when mine started playing up, the next day. And I got a new remote a while ago also pretty swiftly. Clearly the tech side if very good. But my god the contracts side of the operation are morons!
So about 6 months ago I got an email saying we've had a look and we can do your current deal cheaper than the £110 you're paying.
350 Broadband, phone I never use and MegaTV with TNT sports
Great says I and phone them up, get through in about 5 mins and eventually get offered the whole lot for £88 for 18 months. Great. I'll have that. Even thanked the guy
Get the confirmation email and they've cancelled my TNT Sports!
Phone them back, on hold for 55 minutes (speaker phone in the car!) He says "Oh I can see that, did we tell you you'll lose TNT sports?" No says I. "OK we'll put it back on for free as it's our mistake" Great I say. Thanks
First bill comes in £99.
Phone AGAIN. "Yeah you wanted TNT sports thats another £11" I cant be bothered to fight it, so say OK and leave it. Still a small reduction.
Middle of last month get an email offer. "Would you like SkySportsHD for an extra £19 for 18 months" Knew better than to call them.
Went online, clicked the boxes, authorised it. Days pass and its not activated! Reboot the box. Still no extra channels.
On my account home page there's a "new" offer for SSHD/18 months for £22,80. But no mention of my upgrade on my account
Start a complaint and here we are a week later with nothing beyond the auto email "we've received your complaint, we'll be in touch in 48hrs"
ARGH!
Conversely they sent me a new box couple years back when mine started playing up, the next day. And I got a new remote a while ago also pretty swiftly. Clearly the tech side if very good. But my god the contracts side of the operation are morons!
James6112 said:
City Fibre is available here, as from today.
I’ll stick with Virgin for now, but likely switch when the inflation + racket comes about!
Eg
Other companies who use City Fibre will be in touch soon I expect
Just check the small print as most providers have the APR + increase in the contracts. I’ll stick with Virgin for now, but likely switch when the inflation + racket comes about!
Eg
Other companies who use City Fibre will be in touch soon I expect
Hi
Probably not:-
900 Mbps download speed
900 Mbps upload speed
£25 a month on our 18 month contract
no in-contract price rises
unlimited usage
no line rental
free installation (usually £49!)
But just one of many suppliers available via City Fibre
Good to have some genuine competition here now anyway..
Will make the annual switch an option now..
Probably not:-
900 Mbps download speed
900 Mbps upload speed
£25 a month on our 18 month contract
no in-contract price rises
unlimited usage
no line rental
free installation (usually £49!)
But just one of many suppliers available via City Fibre
Good to have some genuine competition here now anyway..
Will make the annual switch an option now..
outnumbered said:
soupdragon1 said:
I was on a new customer Volt deal, sky sports and movies, bt sport (now tnt) 1000mb fibre, phone, 2 boxes, free boosters, netflix and 02 unlimited sim card and bill was £85, which was £60 to virgin and £25 to O2
I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I reckon they'll be asking well north of £100 a month for that lot, especially now that TNT sport is supposed to be sold separately rather than bundled. If you read this thread in detail, people have succeeded in getting no price rise at all, you just have to have the patience to keep at it, and a bit of luck with who you speak to.I've already cancelled 02 but what should I expect to pay for the TV and fibre package? Contract ends next month.
I cancelled a couple of weeks ago and still haven't had a successful call from their retentions team. I mean, they keep ringing both my mobile and landline from a number that is on the 'net as a VM retentions number, but immediately ring off when picked up. It's like the f
kers are trolling me 
Funny how these things work. I did my initial enquiry pre Christmas to see what the cost would be after the introductory offer expires in January
I was on Volt new customer 18 month deal, so all TV and all sports, netflix, O2 sim, 2 boxes, WiFi boost devices, 1000mb fibre, all in for £85, which was £25 to O2 and £60 to virgin
They quoted me £106 I think it was, with no O2 SIM but said contact us in Jan and see if we can do better
Did that today.
If I dropped my fibre from 1000mb to 350mb they would give me the full monty for £73. Didn't even need to haggle. I said yes, but shut up and take my money was what I was thinking.
Delighted with that and just web chat and no dancing around.
Breaking it down, as a family that uses netflix anyway:
£11 netflix
£30 350 fibre with unlimited phone calls
£18 TNT sports
So that must mean the Sky Sports, movies, kids TV, mega TV bundle and an extra TV box is just the difference, £14
Happy to lock that in for 18 months as it's great value. Will be going up 3.9% plus inflation in spring.
Considering the introductory offer was £85 Inc O2, I'm now £73 plus £10 unlimited everything with Tesco mobile, my total is now down to £83 in comparison, albeit I'm 350mb now instead of 1000mb. A good trade off for sure.
soupdragon1 said:
Considering the introductory offer was £85 Inc O2, I'm now £73 plus £10 unlimited everything with Tesco mobile, my total is now down to £83 in comparison, albeit I'm 350mb now instead of 1000mb. A good trade off for sure.
That seems pretty good, you've done well. I've still not had a successful call from retentions, and given that the contract ends on Saturday, it seems I'm not going to. I'd still really like to know what all those multiple failed calls were about... Am I supposed to ring them back in desperation or something ?
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