Hacked? and debit card fraud.

[Menguin]

I work for an online gambling site.. We are targeted by fraudsters very often, which is why we ask for lots of documents from players (to protect ourselves). Simply call your bank, say that you did not authorise the transactions. They will ask you a few questions, then talk to paddypower, and then they will 'chargeback' the transactions. We get chargebacks all the time, they are almost impossible to fight - even if we can prove it was done from the same IP address, even if we have your signature next to the deposits, we still lose them... So don't worry too much, from my experience, you WILL get your money back.

[whoami]

Did you win?

[Ian_S]

Menguin said:

I work for an online gambling site.. We are targeted by fraudsters very often, which is why we ask for lots of documents from players (to protect ourselves). Simply call your bank, say that you did not authorise the transactions. They will ask you a few questions, then talk to paddypower, and then they will 'chargeback' the transactions. We get chargebacks all the time, they are almost impossible to fight - even if we can prove it was done from the same IP address, even if we have your signature next to the deposits, we still lose them... So don't worry too much, from my experience, you WILL get your money back.

I hope so.
I have a telephone interview with the bank tomorrow lunch time.
this was all i can see on paddypower before they shut the account down. I asked where the money went and they say transferred to poker.



paddypower tell me the transactions were from my ip address, but i'm sure the pc's werent on at 930am as i wouldnt have got up that early.

edit to add i'm an idiot, this all happened on monday, not sunday doh! and i put the pc on early in the morning to download entourage while i went to the doctors and was on all day. I don't think i was even in the house at 930am, as went to the barbers then the chemist. I wonder if the chemist has cctv to show when i was in there.

Edited by Ian_S on Thursday 15th July 22:55

Edited by Ian_S on Thursday 15th July 23:04

[iAlex]

Whoever it is has been pretty unsuccessful.

[Arese]

Ian_S said:

There are events to view on event viewer, but non under security.

Very odd.

Keep us posted. I don't mind jumping in and remote controlling (don't worry, you'll see everything I do, and I don't gamble!) to try and sort it this weekend. Or I can pop round or something. I'm near Haydock Island.

[Ian_S]

I noticed the pc was rebooting when trying to scan the d drive, so tried to copy the photos off that drive,(by burning to dvd/copying to another drive/copying to flash drive) but it kept rebooting. I tried to virus scan the other drives ignoring that one but it again rebooted.

I removed the suspect drive, now it won't even log into windows without rebooting constantly.
I'll give it another try over the weekend, if getting nowhere may need to drive to you/pop over arese if you don't mind.

Also spoke to lloyds tsb fraud, explained what happened, she took notes and is sending me forms to fill out. She will call me when i return them and they have completed the investigations.

[Ian_S]

An update for those that were helping, pc is still not working, given up on it for now.
The bank are still investigating, and waiting on more info from paddypower.

Paddypower originally told me it was my ip address that accessed the account, but have told the bank that it was 2 different ones, they have only given one to the bank so far, that resolves as demon internet and not my o2 broadband.
So i'm hoping they will have no choice other than to refund the money.