BMW Warranty Work

[Dannbodge]

I have a 335i (N54) and at the weekend it started playing up (terrible idle and eventually stalls itself)

I scanned the codes and it confirmed the problem as high pressure fuel system and a misfire.

Looking back through the history I found it was replaced at 55260 miles on the 5th november 2014 on extended warranty.

I'm now on 57126 miles, 11 months later and it probably needs a new pump.

I spoke to my local BMW garage and they told me that warranty work is not covered under warranty.

My question is that this can't be correct. How can BMW not offer warranty on a part that only lasts 11 months and 1800 miles?

Is there any sales of goods or other legislation I can use?

Does anyone have any email addresses or know of anyone I can contact from BMW UK to get this resolved?

[335d]

As a general rule, I believe that is correct that a warranty replacement or repair does not extend the original warranty. It would seem odd that you could benefit from warranty work otherwise.

I believe that repairs not carried out under warranty are covered by a BMW warranty though.

The failure does sound far too early, but perhaps the best approach, assuming the absence of any rights, is to press for a good will contribution.

[sumo69]

I was led to believe that this is a good reason to have an excess on the BMW Mondial warranty - if you make a money contribution to the repair its covered by contract law and thus has to have the normal warranty on parts (2 years I think).

No payment then no warranty on the replaced part (unless the car is still under warranty and you have a further successful claim).

David

[Dannbodge]

sumo69 said:

I was led to believe that this is a good reason to have an excess on the BMW Mondial warranty - if you make a money contribution to the repair its covered by contract law and thus has to have the normal warranty on parts (2 years I think).

No payment then no warranty on the replaced part (unless the car is still under warranty and you have a further successful claim).

David

The Previous owner paid an excess of £100 on the previous claim ( I have both copies of the invoice and the CC receipt from the £100 paid excess.

[Sheepshanks]

Dannbodge said:

Looking back through the history I found it was replaced at 55260 miles on the 5th november 2014 on extended warranty.

I'm now on 57126 miles, 11 months later and it probably needs a new pump.

I think "probably needs a new pump" is a fairly bold conclusion. Even if it's true, maybe there's some other issue that has caused it to fail.

Did you own the car when the pump was first replaced?

[Dannbodge]

Sheepshanks said:

I think "probably needs a new pump" is a fairly bold conclusion. Even if it's true, maybe there's some other issue that has caused it to fail.

Did you own the car when the pump was first replaced?

The error codes that were generated point directly towards the HPFP, as do all the comments from other owners that have had the issue.

I didn't. I bought the car in Feb of this year. The 1st pump was at 13k, the second around 30k and the 3rd was at 55k last year.

[sumo69]

Dannbodge said:

The Previous owner paid an excess of £100 on the previous claim ( I have both copies of the invoice and the CC receipt from the £100 paid excess.

So the contract was with him, not you - as he isn't now the owner I think its time to dust off the credit card.

David

[335d]

sumo69 said:

Dannbodge said:

The Previous owner paid an excess of £100 on the previous claim ( I have both copies of the invoice and the CC receipt from the £100 paid excess.

So the contract was with him, not you - as he isn't now the owner I think its time to dust off the credit card.

David

I understand that Sale of Goods Act rights can be assigned by the original buyer to the new owner - a letter will do. SoGA has been replaced by the Consumer Rights Act, although I imagine that this won't impact a sale that took place under SoGA, and even if it did, I imagine it is still possible to assign the rights.

Not a lawyer, but once had to look into this for a leaking conservatory which was purchased by the former owner of my house.

[Monty Python]

http://www.bmw.com/com/en/owners/service/warranty....

[Dannbodge]

Monty Python said:

http://www.bmw.com/com/en/owners/service/warranty....

That's quite good to have buy I didn't buy from a dealer and I think that is new cars only?

[Monty Python]

Might be worth going directly to BMW with this.

[Dannbodge]

Well the car was dropped off yesterday and will be looked at tomorrow at the latest.

Once they have diagnosed the issue I'll see what happens.

The service advisor has a copy of the invoice that was generated with the last HPFP replacement and all the details I've got.

Hopefully if they won't cover the entire cost, they may do some as a good will

[Smuler]

I would expect the part replaced FOC as it has not lasted a reasonable time.
I could understand this dealer being reluctant to do labour free of charge, but if necessary get onto BMW customer services.

[hornetrider]

4 HPFPs in 57k miles?! Ay jiwawa that's pretty piss poor.

[bmwmike]

Ouch.. watching this with interest. Guess that's why the bmw warranty quote for my HPFP equipped 3 year old n53 f10 was 900 quid!

Surely after all this time a HPFP shold be more resilient. Perhaps as someone else said, something on the car is making them fail. Or just bad luck. Bmw should contribute IMO.

[Dannbodge]

Smuler said:

I would expect the part replaced FOC as it has not lasted a reasonable time.
I could understand this dealer being reluctant to do labour free of charge, but if necessary get onto BMW customer services.

I expect the same. The reality is that it probably won't happen.
The plan is to escalate to managers until I get somewhere and then pursue with BMW uk. If it is in-fact the pump

hornetrider said:

4 HPFPs in 57k miles?! Ay jiwawa that's pretty piss poor.

Yeah. Some cars go their entire life without needing one. Others like to eat them.
American N54s are worse due to the high ethanol content of their fuel

bmwmike said:

Ouch.. watching this with interest. Guess that's why the bmw warranty quote for my HPFP equipped 3 year old n53 f10 was 900 quid!

Surely after all this time a HPFP shold be more resilient. Perhaps as someone else said, something on the car is making them fail. Or just bad luck. Bmw should contribute IMO.

I'm led to believe it's a design flaw and bad luck. As above some don't suffer. Others do.

[anonymous-user]

Dannbodge said:

Smuler said:

I would expect the part replaced FOC as it has not lasted a reasonable time.
I could understand this dealer being reluctant to do labour free of charge, but if necessary get onto BMW customer services.

I expect the same. The reality is that it probably won't happen.
The plan is to escalate to managers until I get somewhere and then pursue with BMW uk. If it is in-fact the pump

hornetrider said:

4 HPFPs in 57k miles?! Ay jiwawa that's pretty piss poor.

Yeah. Some cars go their entire life without needing one. Others like to eat them.
American N54s are worse due to the high ethanol content of their fuel

bmwmike said:

Ouch.. watching this with interest. Guess that's why the bmw warranty quote for my HPFP equipped 3 year old n53 f10 was 900 quid!

Surely after all this time a HPFP shold be more resilient. Perhaps as someone else said, something on the car is making them fail. Or just bad luck. Bmw should contribute IMO.

I'm led to believe it's a design flaw and bad luck. As above some don't suffer. Others do.

If what you say about US cars is true maybe it has something to do with the chosen fuel used in the UK too?

Can't see what a design flaw of the pump would hit certain cars more than others.

[dave_s13]

hornetrider said:

4 HPFPs in 57k miles?! Ay jiwawa that's pretty piss poor.

Just a bit!!!

Bookmarked - my next car may be a petrol BMW.

[Dannbodge]

It's only what I've read on various forums.
I don't think anyone actually knows why they fail so much. Same as the waterpumps.

[Dannbodge]

Small update.

BMW have diagnosed it (well guessed) at the following

Either a combination, single or all the following:

6 new plugs
6 new coils
6 injectors
Fuel pressure sensor
HPFP

So basically they charged me £80 to tell me what I already know causes a misfire and because the codes are just "misfire cylinder x" they don't really help.