Lies buying an AUC
Discussion
Two weeks ago I bought a late model E92 M3 from BMW. I specifically wanted a low mileage late spec model and paid top money for it.
Problem I have found today when the V5 came back from the DVLA saying it has 4 previous owners, me now being the 5th. When I initially went to view the car I asked the salesman if it only had 1 previous owner which I was told it had. I believe based on this the car was well over priced and I wouldn't have bought it had I known this.
I called the dealer up today and spoke to the used car manager I explained how unimpressed I am and I want to return the car knowing this. He has said he will call me Monday, once he has spoken to his manager.
If I am honest, I am not interested in money off or anything. I bought from BMW expecting to get one of the best cars available and I have been let down and lied to.
Anyone have any experience or advice on where I stand with this?
Thanks
Problem I have found today when the V5 came back from the DVLA saying it has 4 previous owners, me now being the 5th. When I initially went to view the car I asked the salesman if it only had 1 previous owner which I was told it had. I believe based on this the car was well over priced and I wouldn't have bought it had I known this.
I called the dealer up today and spoke to the used car manager I explained how unimpressed I am and I want to return the car knowing this. He has said he will call me Monday, once he has spoken to his manager.
If I am honest, I am not interested in money off or anything. I bought from BMW expecting to get one of the best cars available and I have been let down and lied to.
Anyone have any experience or advice on where I stand with this?
Thanks
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
Would you be happy with the car if it had 1 previous? What difference does more owners make?
Doesn't change the fact that you have been misled, if you explicitly asked and they said one they have misinformed you. They will come back to you with an offer to make you keep the car.
Would you be happy with the car if it had 1 previous? What difference does more owners make?
Doesn't change the fact that you have been misled, if you explicitly asked and they said one they have misinformed you. They will come back to you with an offer to make you keep the car.
There are a lot of people out there who would use the number of owners as leverage with regard to the price of a car. With this particular car the last owner bought it in June. 5 owners on a car that is just 3 years old would make a lot of people question things.
I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
BentleyM3 said:
There are a lot of people out there who would use the number of owners as leverage with regard to the price of a car. With this particular car the last owner bought it in June. 5 owners on a car that is just 3 years old would make a lot of people question things.
I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
You haven't done anything wrong, You shouldn't need to HPI a car from a dealer. If you ask how many owners and they tell you incorrect information, that's their problem. I just don't think you should give bad an otherwise good car that you're happy with.I didn't Hpi it as I was perhaps foolish to think buying from BMW I would be in good hands.
It really is an inconsequential figure, I appreciate that to some the number of owners makes a difference but it shouldn't. I'd be asking the dealership for some kind of financial reconciliation.
Butter Face said:
I ask because I've sold thousands of cars and taken thousands of part exchanges and never asked how many owners. Makes no difference IMO.
Buy on quality, history and how much you want it. The amount of owners means jack.
In principal yes ...but in the real world I'd always feel a tad warmer to a one owner car than a four owner car , I guess it's just playing the percentages and minimising the chances of an unsympathetic owner ragging it from cold or slipping the clutch etc etcBuy on quality, history and how much you want it. The amount of owners means jack.
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
whoami said:
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
2.5pi said:
Butter Face said:
I ask because I've sold thousands of cars and taken thousands of part exchanges and never asked how many owners. Makes no difference IMO.
Buy on quality, history and how much you want it. The amount of owners means jack.
In principal yes ...but in the real world I'd always feel a tad warmer to a one owner car than a four owner car , I guess it's just playing the percentages and minimising the chances of an unsympathetic owner ragging it from cold or slipping the clutch etc etcBuy on quality, history and how much you want it. The amount of owners means jack.
A previous 'owner' could be a rental company with 200 seperately drivers.
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
whoami said:
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
Butter Face said:
I ask because I've sold thousands of cars and taken thousands of part exchanges and never asked how many owners. Makes no difference IMO.
Buy on quality, history and how much you want it. The amount of owners means jack.
That's strange because every trade in I have ever done has asked me how many previous keepers!Buy on quality, history and how much you want it. The amount of owners means jack.
If you get a valuation from WBAC it's one of the questions.
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
Because I've always been asked.
I didn't say that it, "Must happen to everyone, every time then".
I actually agree that it adds no value to the process but am amazed that it remains part of the process/charade that I've been through both today and the last few times I've purchased a new car.
Granfondo said:
Butter Face said:
I ask because I've sold thousands of cars and taken thousands of part exchanges and never asked how many owners. Makes no difference IMO.
Buy on quality, history and how much you want it. The amount of owners means jack.
That's strange because every trade in I have ever done has asked me how many previous keepers!Buy on quality, history and how much you want it. The amount of owners means jack.
If you get a valuation from WBAC it's one of the questions.
My point, if anyone cares is that really the amount of owners has absolutely no efect on the value of a car. A buyer (whether that be trade or retail) may use it to try and haggle a price down in the same way as missed services/mot length/tyres/paint/damage etc. Those other bits actually have an effect as they cost money, the number of owners doesn't.
Edited by Butter Face on Saturday 21st November 23:22
whoami said:
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
whoami said:
Butter Face said:
Just out of interest, why do you believe the number of owners has a bearing on the value of the car?
If it has no bearing on value, why is it always one of the questions asked at trade-in time?Buy on quality, history and how much you want it. The amount of owners means jack.
Every one of the dealers has asked how many previous owners the car I'm trading in has had.
Same with the last car I bought in April.
Because I've always been asked.
I didn't say that it, "Must happen to everyone, every time then".
I actually agree that it adds no value to the process but am amazed that it remains part of the process/charade that I've been through both today and the last few times I've purchased a new car.
And yes, it shouldn't even be asked, every dealer HPI's a car, it tells us there, along with MOT length too so we don't bother asking that anymore as people don't know/make it up.
M
It's purely psychological, the one owner could have smashed it off the rev limiter every day, never warmed it up, been through 3 clutches etc. You buy a used car and you don't really have any idea how it's been used regardless of how many 'owners'
A previous 'owner' could be a rental company with 200 seperately drivers.As I say a 4 owner car has 4 times the chances of being owned by a mechanically insensitive dumbass, ex rental cars are a whole different can of worms
Butter Face said:
2.5pi said:
Butter Face said:
I ask because I've sold thousands of cars and taken thousands of part exchanges and never asked how many owners. Makes no difference IMO.
Buy on quality, history and how much you want it. The amount of owners means jack.
In principal yes ...but in the real world I'd always feel a tad warmer to a one owner car than a four owner car , I guess it's just playing the percentages and minimising the chances of an unsympathetic owner ragging it from cold or slipping the clutch etc etcBuy on quality, history and how much you want it. The amount of owners means jack.
A previous 'owner' could be a rental company with 200 seperately drivers.
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