Received counterfeit goods...where do I stand?
Discussion
V8Wagon said:
Hmm. My gut feeling is that a previous customer has purchased them and subsequently returned a 'fake' pair in their place......though as I am typing this it does seem a little implausible 
If they were expensive and the counterfeit ones weren't then it’s entirely plausible. There are a lot of very scummy people out there. Send the counterfeit ones back then either you get:- A cheap pair of genuine ones
- Sell them as genuine on eBay and make a fast buck.
With DSR - I'd simply be tempted to return them for a full refund and say nothing else.
I know, I know - head/sand/bury. But this way you return said item, you get full refund.
Start telling them they are counterfeit, then they say"Well they certainly weren't when they left here" and all that.
I'd just get my refund and move on personally.
I know, I know - head/sand/bury. But this way you return said item, you get full refund.
Start telling them they are counterfeit, then they say"Well they certainly weren't when they left here" and all that.
I'd just get my refund and move on personally.
If its through Ebay they will ask you to destroy items and refund you without question.
Wife bought shoes for our boys from Ebay which were advertised as 100% genuine and coming from America. They eventually arrived from Hong Kong and were fake as f
k. Annoyingly they were the right money for genuine ones too so no alarm bells to ring, A quick Email to Ebay and it was sorted immeadiately. They asked us to destroy items and refunded us in full within 24 hours. I believe they also shut down the sellers shop. They did ask us to take photos of shoes before and after destroying them, but never actually asked for the pics.
Wife bought shoes for our boys from Ebay which were advertised as 100% genuine and coming from America. They eventually arrived from Hong Kong and were fake as f
k. Annoyingly they were the right money for genuine ones too so no alarm bells to ring, A quick Email to Ebay and it was sorted immeadiately. They asked us to destroy items and refunded us in full within 24 hours. I believe they also shut down the sellers shop. They did ask us to take photos of shoes before and after destroying them, but never actually asked for the pics.TheEnd said:
Contact the manufacturer?
Maybe they'll be interested to know a supplier is selling dodgy gear and they might find something in the shed for you.
This.Maybe they'll be interested to know a supplier is selling dodgy gear and they might find something in the shed for you.
Not quite same scenario but my manager bought a full set of expensive golf clubs 2nd hand on ebay when he first started playing.
One of them broke rather quickly and he thought they may be fake so sent them back to the manufacturer.
Turns out they were real but had been discontinued so they replaced the entire set with the newer model free. We are talking just shy of £1000 worth of clubs here and this was with no proof of purchase.
Put this down to luck or just a fantastic customer service, eithey way I would be sending them back direct.
Edited by DaveH23 on Wednesday 25th November 20:34
If they are Nike's they have a whole department dedicated to this.
Counterfeiting sports shoes is very difficult as you have to make moulds to produce the sole units and that is very expensive. (Clothing obviously much easier). It is therefore the work of pretty serious organized criminals, or sometimes legitimate factories selling out of the "back door" (much more difficult to prove and you probably wouldn't be able to spot the fake). If they are counterfeit it is likely that they will have produced many thousands of pairs and the brand owner will be very well aware of them. I would be shocked if the shop selling them is also a stockiest of the genuine product as they would be knowingly buying counterfeit if that was the case.
I have some experience of this as I used to run a sportswear brand in the UK and we had horrific problems with counterfeiting. We spent huge sums of money (millions globally) on dealing with it and used private detectives and international sting operations to get back to the source. Several factories in South Korea were closed as a result.
Counterfeiting sports shoes is very difficult as you have to make moulds to produce the sole units and that is very expensive. (Clothing obviously much easier). It is therefore the work of pretty serious organized criminals, or sometimes legitimate factories selling out of the "back door" (much more difficult to prove and you probably wouldn't be able to spot the fake). If they are counterfeit it is likely that they will have produced many thousands of pairs and the brand owner will be very well aware of them. I would be shocked if the shop selling them is also a stockiest of the genuine product as they would be knowingly buying counterfeit if that was the case.
I have some experience of this as I used to run a sportswear brand in the UK and we had horrific problems with counterfeiting. We spent huge sums of money (millions globally) on dealing with it and used private detectives and international sting operations to get back to the source. Several factories in South Korea were closed as a result.
Cheers for all the advice guys. I contacted the retailer and the manufacturer and both asked me to send photographs of the shoes.
The manufacturer have confirmed that the shoes aren't manufactured by them and that they didn't supply the retailer with them........and will let me know if any more info comes to light. It appears that they aren't really interested.
The retailer has advised me to return them for a refund.
That's fair enough I guess but I'm
1. Disappointed to receive them from a major retailer
2. Doubly disappointed as the shoes I ordered were heavily discounted and are no longer in stock.
Hey ho, send 'em back and move on.
The manufacturer have confirmed that the shoes aren't manufactured by them and that they didn't supply the retailer with them........and will let me know if any more info comes to light. It appears that they aren't really interested.
The retailer has advised me to return them for a refund.
That's fair enough I guess but I'm
1. Disappointed to receive them from a major retailer
2. Doubly disappointed as the shoes I ordered were heavily discounted and are no longer in stock.
Hey ho, send 'em back and move on.
V8Wagon said:
So I returned them for a refund.
Still a bit alarmed that I received a fake pair of £200 shoes from a major high street retailer and they simply ask me to return them for a refund.
Id email them asking for an explanation as to why they sent you a fake pair of shoes. Make sure to throw in the words trading standards somewhere and I bet you get a reply.Still a bit alarmed that I received a fake pair of £200 shoes from a major high street retailer and they simply ask me to return them for a refund.
Joeguard1990 said:
Id email them asking for an explanation as to why they sent you a fake pair of shoes. Make sure to throw in the words trading standards somewhere and I bet you get a reply.
I would do it through their social media channel, it kind of focuses the mind a little more, email gets ignored and they know the reply is only an audience of 1 so their answer is likely just to pay lip service to you to keep you quiet. Facebook or Twitter on the other hand......Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff