Would you join Talk Talk now ?
Discussion
nickofh said:
Whats your opinions on joining talk talk in the wake of the cyber attacks?
My BT fibre contract is up and there is a potential saving of £160 over 12 months + £40 back from quidco.
I was with them a few years ago without any problems.
Worth it ?
Only if you want Zero customer service.My BT fibre contract is up and there is a potential saving of £160 over 12 months + £40 back from quidco.
I was with them a few years ago without any problems.
Worth it ?
I got away as soon as I could, a couple of years back now.
Trevatanus said:
Only if you want Zero customer service.
I got away as soon as I could, a couple of years back now.
Only an issue if you want or need customer service in the first place though. I've been with them for 12 months, they've never needed to call me, I've never needed to call them. I'm quite happy with this arrangement although I may just have been lucky enough to not have any problems I suppose.I got away as soon as I could, a couple of years back now.
MitchT said:
No, but not because of the recent cyber attack. They'd already done enough to destroy any shred of confidence I might otherwise have had when I was briefly with them some years ago. They could offer to pay me and I'd still want nothing to do with them.
This.This.
Still this.
This again.
I wouldn't give them the steam off my piss after what they did a couple of years ago after my mother died.
No-one in their call-centre could understand the words 'dead', 'died', 'deceased' or 'passed away'. "No, no - you have 12-month contract, you cannot cancel"
To say I was furious is a gross understatement. Useless bunch of <insert your own expletive>
No-one in their call-centre could understand the words 'dead', 'died', 'deceased' or 'passed away'. "No, no - you have 12-month contract, you cannot cancel"
To say I was furious is a gross understatement. Useless bunch of <insert your own expletive>
been with them for about 11 years ( well tiscala originally and then stayed with the buyout)
never had a problem, they phone me once a year at renewal time and usually sort me out a better deal.
no upselling, no unwanted calls.
the fibre router is a bit s
t, but its free and i'll change it for a better one once I get round to it.
never had a problem, they phone me once a year at renewal time and usually sort me out a better deal.
no upselling, no unwanted calls.
the fibre router is a bit s
t, but its free and i'll change it for a better one once I get round to it.
But yes, you are right.
Thanks for your input everyone.
The customer service side didn't worry me to greatly as I'm quite handy with computers / networking so hopefully should have little need to contact them. ( I doubt they are any worse than ee mind!)
I didn't really have problems in the years I was with them before but the hacking farse will probably make me look elsewhere.
The customer service side didn't worry me to greatly as I'm quite handy with computers / networking so hopefully should have little need to contact them. ( I doubt they are any worse than ee mind!)
I didn't really have problems in the years I was with them before but the hacking farse will probably make me look elsewhere.
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