eBay dispute - advice sought

[7db]

Adrian W said:

Unfortunatly there are some very dodgy people on Ebay, recently I thought I had sold an old video recorder on Ebay, the bloke who won the auction said he would collect and pay cash, he turned up looked at it (it was exactly as described) then tried to haggle, I refused and he left without the Video, next thig I find, he complained to Ebay, sayimg I was a crook and left me the worst feedback he could, Remember I hadn't sold him anything. Ebay investigated, found in my favour, and refunded the fees, But they refused to delete the bad feedback saying the buyer has to do this. I then get a message from Ebay saying that my feedback score is low and they are limiting my account. I called them and eventually got someone who could barely speak english, tells me they are in Singapore and that these are thier rules and she cannot do anything.

I don't use Ebay anymore.

Had you raised an unpaid item dispute then you would have had the feedback removed automatically.

[maser_spyder]

7db said:

Adrian W said:

Unfortunatly there are some very dodgy people on Ebay, recently I thought I had sold an old video recorder on Ebay, the bloke who won the auction said he would collect and pay cash, he turned up looked at it (it was exactly as described) then tried to haggle, I refused and he left without the Video, next thig I find, he complained to Ebay, sayimg I was a crook and left me the worst feedback he could, Remember I hadn't sold him anything. Ebay investigated, found in my favour, and refunded the fees, But they refused to delete the bad feedback saying the buyer has to do this. I then get a message from Ebay saying that my feedback score is low and they are limiting my account. I called them and eventually got someone who could barely speak english, tells me they are in Singapore and that these are thier rules and she cannot do anything.

I don't use Ebay anymore.

Had you raised an unpaid item dispute then you would have had the feedback removed automatically.

Can't do that any more when there's been a paypal payment associated with it (those were the days....).

[Marcellus]

Oh what to do??

I've just had a call from Trading Standards to say "we've not got the full report back from the manufacturers who have confirmed that they're genuine boots so as far as we're concerned the case is closed"

They also said they've tried to get hold of the buyer to let her know.

So, how long do I wait for her apology before I let rip and make her life hell?

[cuneus]

Contact the local paper where she lives - they love that sort of thing

[zaphod42]

Do neither.

Ask for a copy of the information from Trading Standards.

Just move on with your life and if she resumes contact, point her towards trading standards.

Life is to short for recrimination or bitterness.

She may have convinced herself that they were fakes to justify her actions and try to seek remedy for boots that don't fit her. She took the routes open to her for resolution and establish if they were fakes. She has been proven to be wrong. Move on...

edit to add: Or is that too reasonable for PH?
OK, MX5... that's better.

[dirkgently]

zaphod42 said:

Life is to short for recrimination or bitterness.

Look stranger, you be new in these parts, we`re goin to have ourselves a linchin.

[maser_spyder]

Marcellus said:

Oh what to do??

I've just had a call from Trading Standards to say "we've not got the full report back from the manufacturers who have confirmed that they're genuine boots so as far as we're concerned the case is closed"

They also said they've tried to get hold of the buyer to let her know.

So, how long do I wait for her apology before I let rip and make her life hell?

If you really want to put some pepper down her shirt, mention you're considering opening a civil action for defamation.

I had to do this a couple of months ago when some jumped up idiot from a corporate tried to act like billy big bks. It took the starch out of them anyway, which is all I needed it to do.

The threat is enough for them to back off, and maybe even (dare I say it) apologise....

[zaphod42]

dirkgently said:

Look stranger, you be new in these parts, we`re goin to have ourselves a linchin.

Linchin? Is that near Hitchin? Or is it a cheap tyre brand?

[anonymous-user]

Idle threats are pointless. A complaint to Trading Standards would be subject to qualified privilege, and so not actionable unless motivated by malice, which is very hard to prove.

[Seight_Returns]

Keep an eye out for the next time SHE tries to sell something on Ebay - then post the link to whatever she's selling here - then we'll have some fun.

[The Boaby]

Seight_Returns said:

Keep an eye out for the next time SHE tries to sell something on Ebay - then post the link to whatever she's selling here - then we'll have some fun.

^^^ This. Absolutely this. What is her eBay username?

[zaphod42]

Erm... I wouldn't post her username. Name & shame, we'll just end up having the thread locked.

Besides, whilst I believe the OP, we have only heard one side of the story, and she has no ability to defend herself.

[Goodwin]

Whilst I agree that she has no opportunioty to defend herself, I would like to know her Ebay user name as I both buy and sell a bit and cannot be doing with this kind of pest. I do not beleive that posting her user name is "naming and shaming" as the individual concerned is entirely anonymous still but it would help others from teh same grief.

For the record I have been through this several times - including one buyer who was coming to collect a car - he made one date, tehn didn't show, made a second date then didn't show then ignored comms. When I opened a dispute with Ebay to get my listing fees refunded he then sent me a very threatening E-mail (the I know where you live sort). When I sent this to Ebay they were not interested and the police were not bothered as no crime had been committed.

If there are nutters out tehre we should have the chance of being warned.

[Carlton Banks]

Goodwin said:

Whilst I agree that she has no opportunioty to defend herself, I would like to know her Ebay user name as I both buy and sell a bit and cannot be doing with this kind of pest. I do not beleive that posting her user name is "naming and shaming" as the individual concerned is entirely anonymous still but it would help others from teh same grief.

For the record I have been through this several times - including one buyer who was coming to collect a car - he made one date, tehn didn't show, made a second date then didn't show then ignored comms. When I opened a dispute with Ebay to get my listing fees refunded he then sent me a very threatening E-mail (the I know where you live sort). When I sent this to Ebay they were not interested and the police were not bothered as no crime had been committed.

If there are nutters out tehre we should have the chance of being warned.

Good point

[Marcellus]

Well after 3 days waiting since the buyer was told by Trading Standards that she had no complaint against me I have sent her this message;

message to buyer said:

Dear Mrs

By now you should have returned the message that Trading Standards North Yorkshire left for you on Thursday and be fully aware that they have confirmed that the Ariat Heritage Paddock Boots that you gave them for investigation and which you wrongly accused me of selling as counterfeit ARE GENUINE and completely as described by me in my advert.

They have therefore closed their investigation.

Therefore, I await;
a) your full and unreserved apology for all of this nonsense
b) for you to close this "report"
c) for you to remove your libellous feedback.

Yours sincerely Marcellus Pryor"

I have also "escalated" to eBay customer services with;

message to customer services said:

Dear eBay Team.

Mrs has obviously bought boots that do not fit her which is not my fault in any way.

Her only way to try and get a refund from me was to claim that they were counterfeit and not as advertised which she has done.

As you will see from the communication back and forth she has made some wild accusations as well as wasting my, the original retailers, the manufacturers and Trading Standards time and resourses.

Everyone, apart from Mrs , has said that the boots are genuine and as described.

Trading Standards have closed their investigation, returned the boots to Mrs and advised her that my advert was accurate and she has no grounds for complaint against me.

The Original retailer has confirmed to Mrs that my wife bought the boots from them and they only sell genuine items.

The Original Manufacturer has physically examined the boots and formally said the Trading STandards they they are genuine.

However, Mrs still does not have the manners to admit that she has falsely accused me.

Therefore, could you please close this case, remove her libellous feedback and release the £51 hold that you've put on my paypal account.

Many thanks
Marcellus Pryor

Let's see what happens.

Edited by Marcellus on Monday 20th June 11:32

Edited by Marcellus on Monday 20th June 11:33

[Marcellus]

well she's continuing in her pursuit;

email from buyer said:

---

From:
To: marcellus
Date: Sat, 18 Jun 2011 13:49:21 -0400
Subject: Ongoing issue

As you will be aware Ariat Europe, who are distributors of Ariat boots, not manufacturers and have no quality control department, have looked over the boots I purchased from yourself via EBay.

This has highlighted the following discrepancies.

1) The label in the boots relates to labels produced for boots in April 2001.

2) You said you purchased the boots in 2007 from an unconfirmed supply route in 2007 by which time the boot model had been upgraded, the boot I purchased was no longer available.

Therefore, I am going to return the boots to the manufacturer for their examination.

Either myself, Trading Standards or my solicitor will be in touch in due course.

Regards

To which I replied;

my reply said:

From: Marcellus
Sent: 18 June 2011 20:08
To:
Subject: RE: Ongoing issue
Importance: High

Dear Mrs

To recap the advert as published.
> This is a pair of brand new, never worn, black jodhpur riding boots for ladies.
> Size 6.5UK (Euro 40, USA 9).
> These are genuine Ariat Heritage boots.
> Given as a present but never worn.

Please advise what part of this advert you now consider is incorrect?

Trading Standards have even confirmed that there is no case for me to answer.

Mr Grant of Sheepgate Tack and Tog has confirmed the transaction on the date previously advised.

By all means waste more of your time and effort on a lost cause, continue your lies to whomever you choose.

Your foolish pride is now getting in the way of you seeing sense in this matter.

You seem to think that your bullying and threatening behaviour to a genuine eBay seller in order to gain a £51 refund for boots that simply don’t fit you is acceptable.

SO that you are explicitly aware to date I have not received the letter that you said you’d sent to me on the 3rd June.

Yours sincerely

so she then comes back;

from buyer said:

---

From:
To:
Date: Sat, 18 Jun 2011 16:34:50 -0400
Subject: RE: Ongoing issue

How the plot thickens!

You say they were given as a present, yet in your messages to me via eBay, you advised your wife purchased them for herself in 2007.

Ariat have stated the label in these boots is genuine from boots made in April 2001, which was not the model on sale in 2007.

There are definitely some conflicts here.

regards

So my final reply;

to buyer said:

From:
To:
Subject: RE: Ongoing issue
Date: Sat, 18 Jun 2011 21:14:04 +0000

Dear Mrs

There is no plot to thicken, when will you grasp this fact?

Trading Standards have said that they are genuine boots and were accurately described.

It is really about time you acknowledge the fact that you have no case against me as confirmed to you by Trading Standards who you have previously said were capable of undertaking a satisfactory investigation.

I have advised eBay of this fact and even if you won't close the case on eBay they will be as it has now been proven that the boots were acurately described.

Your vendenta against me is getting to the point where if it continues I shall have no alternative than to take further legal advice about your behaviour and unfounded allegations, the cost of any such advice will be sought from you.

I will enter into no further communication directly with you on this matter.

Yours sincerely

ETA

Personal information removed, please be aware of the RofP's

Edited by Big Al. on Saturday 18th June 22:59

Edited by Marcellus on Monday 20th June 11:35

[NiceCupOfTea]

Unbelievable!

[Mattt]

Using her work email too...

[zaphod42]

Bad form sharing a private email old chap; better to redacted her name - it wasn't intended for publication....?

[Marcellus]

Whoops sorry, and thanks for the edit Big Al :thumbsup: