eBay dispute - advice sought
Discussion
Not clear to me why you are engaging in a continuing dialogue with her. You need to persuade eBay/Paypal that the matter is resolved and have them find in your favour and release the funds.
A copy of the note from the manufacturer -- best if on headed paper -- uploaded to the dispute should be enough for most reviewers to find in your favour. See if you can't get it closed out by dealing with the eBay process and she can - of course as is her right -- instruct solicitors outside of eBay.
A copy of the note from the manufacturer -- best if on headed paper -- uploaded to the dispute should be enough for most reviewers to find in your favour. See if you can't get it closed out by dealing with the eBay process and she can - of course as is her right -- instruct solicitors outside of eBay.
As someone's who's had a fair share of this nonsense over the years, I'm pleased to see that the "PayPal will always refund buyers" thing appears to be on the wane at last...
They've clearly realised they were being used as a mechanism to steal because they tend to require more proof than they used to (they used to refund people without even asking for the goods to be returned!!)
As a non-business seller, the OP has few worries - I'd really stop talking to this idiot entirely, you're fulfilling their insane paranoic fantasies that the world is out to get them (poorly made shoes)...
They've clearly realised they were being used as a mechanism to steal because they tend to require more proof than they used to (they used to refund people without even asking for the goods to be returned!!)
As a non-business seller, the OP has few worries - I'd really stop talking to this idiot entirely, you're fulfilling their insane paranoic fantasies that the world is out to get them (poorly made shoes)...
Ideally what you need is a friendly solicitor/barrister to draft a letter at mates rates saying that they are now representing you in all communications and that she should no longer contact you directly. A decent legal letter may make her back down, if not you have a genuine nut job (Scary thought). Not sure what to do if you have your own pet loony though. Don't think the BiB can do anything until a crime is committed (Civil matter Sir). As it has only been E-mail is it stalking. Court for an injuction seems excessive and expensive. Shame Ebay doesn't have a block option like facebook.
Usurping this to go back to my earlier post, would the Mods think it reasonable, in the light of this, to post her Ebay user name only (nothing else) as a help to others.
Usurping this to go back to my earlier post, would the Mods think it reasonable, in the light of this, to post her Ebay user name only (nothing else) as a help to others.
This is getting farcical now!!
To update you all;
eBay decided in their infinite wisdom to side with the buyer and asked the buyer to return the boots and me to give a full refund (which happens automatically). This is in despite the written confirmation I have from both North Yorkshire Trading Standards and the Manufacturer that the boots are Genuine.
The boots duly arrived and my paypal account was debited
I appealed via eBay on the following basis;
1. The basis of the complaint was that the boots supplied were counterfeit.
2. The buyer was asked by eBay to prove this claim which she has been unable to do.
3. I have a letter from North Yorkshire Trading Standards, who investigated the allegations fully, and have confirmed that the boots sold were 100% genuine and therefore accurately described in my advert.
4. I have an email from the original manufacturer, who examined the boots on behalf of the both the Buyer and North Yorkshire Trading Standards, and confirmed that the boots examined are genuine boots made and distributed by themselves.
5. The retailer where these boots were bought in 2007 has investigated their records and confirmed, by phone call, that my wife did make the purchase from them on 6th May 2007.
6. WHen I spoke to your help line earlier this week I was advised that the reason why you believe this to be the "fairest option" is that the buyer gets a refund and I am able to relist the boots again. The boots have now been returned and they have clearly been worn as there is mud and muck on the soles of both boots. ALso the buyer has not returned the labels that were attached to the boots when they were supplied. Therefore it is impossible for me to resell them in exactly the same way as they were advertised as "new, unworn with tags" which would attract a higher price then simply "2nd hand worn".
7. the Buyer has left me false feedback which relates to the boots and is visible to all, so anyone who sees that I have re-listed a pair of boots will see a completely false allegation that the previous boots that I sold were "counterfeit".
My appeal has been granted because "the boots weren't returned in the same condition that they were supplied" and hey ho I get the refund back
I asked what to do with the boots and eBay has advised me that I can do with them whatever I want but not to send them back to the buyer.
So, the conclusion (at the moment) is that the sale proceeds are in my bank account and the boots I sold are in my office.... could I therefore assume that the buyer has had their paypal account debited and not got any boots (even if they don't fit) to show for her spend??
If so, somehow I don't think this is over quite just yet!!
To update you all;
eBay decided in their infinite wisdom to side with the buyer and asked the buyer to return the boots and me to give a full refund (which happens automatically). This is in despite the written confirmation I have from both North Yorkshire Trading Standards and the Manufacturer that the boots are Genuine.
The boots duly arrived and my paypal account was debited
I appealed via eBay on the following basis;
1. The basis of the complaint was that the boots supplied were counterfeit.
2. The buyer was asked by eBay to prove this claim which she has been unable to do.
3. I have a letter from North Yorkshire Trading Standards, who investigated the allegations fully, and have confirmed that the boots sold were 100% genuine and therefore accurately described in my advert.
4. I have an email from the original manufacturer, who examined the boots on behalf of the both the Buyer and North Yorkshire Trading Standards, and confirmed that the boots examined are genuine boots made and distributed by themselves.
5. The retailer where these boots were bought in 2007 has investigated their records and confirmed, by phone call, that my wife did make the purchase from them on 6th May 2007.
6. WHen I spoke to your help line earlier this week I was advised that the reason why you believe this to be the "fairest option" is that the buyer gets a refund and I am able to relist the boots again. The boots have now been returned and they have clearly been worn as there is mud and muck on the soles of both boots. ALso the buyer has not returned the labels that were attached to the boots when they were supplied. Therefore it is impossible for me to resell them in exactly the same way as they were advertised as "new, unworn with tags" which would attract a higher price then simply "2nd hand worn".
7. the Buyer has left me false feedback which relates to the boots and is visible to all, so anyone who sees that I have re-listed a pair of boots will see a completely false allegation that the previous boots that I sold were "counterfeit".
My appeal has been granted because "the boots weren't returned in the same condition that they were supplied" and hey ho I get the refund back
I asked what to do with the boots and eBay has advised me that I can do with them whatever I want but not to send them back to the buyer.
So, the conclusion (at the moment) is that the sale proceeds are in my bank account and the boots I sold are in my office.... could I therefore assume that the buyer has had their paypal account debited and not got any boots (even if they don't fit) to show for her spend??
If so, somehow I don't think this is over quite just yet!!
Paypal will have taken the hit - they have been known to. Might be a good idea to let the crazy b
h know you have the money AND the boots though 
Any chance of her eBay ID (just in case she has some horsey stuff I may be interested in), this wouldn't be "naming and shaming" as you would be doing her a favour?
h know you have the money AND the boots though Any chance of her eBay ID (just in case she has some horsey stuff I may be interested in), this wouldn't be "naming and shaming" as you would be doing her a favour?
Adz The Rat said:
Very glad to see that Ebay have sided with you in the end, a good result I think.
I wonder what her next step will be now.
Apoplexy and an expensive lawyer to pursue the OP for alleged fraud, theft, kitten strangling, etc... I wonder what her next step will be now.
Oh, and a very unhappy husband, at a wild guess....
onesickpuppy said:
Paypal will have taken the hit - they have been known to.
Yes - they won't have recharged her.onesickpuppy said:
Might be a good idea to let the crazy bh know you have the money AND the boots though
She won't believe him - she'll be laughing her head off thinking she's won.h know you have the money AND the boots though OP: Has the feedback been deleted?
My thoughts were that her account might not have been debited and that eBay/Paypal might just have taken the hit so as not to be embroiled further.
Having been warned once by BigAl I'm inclined not to share her eBay ID for fear of incurring the wrath of the big man himself!!
I was thinking of emailing the buyer out of courtesy and asking if she'd like me to send her the boots as I've had the proceeds after all and it only seems fair!!
As for the feedback, once both cases have been closed I've got to speak to the "trust team" at eBay and the should remove it.
Will keep you all advised, fear not!!
Having been warned once by BigAl I'm inclined not to share her eBay ID for fear of incurring the wrath of the big man himself!!
I was thinking of emailing the buyer out of courtesy and asking if she'd like me to send her the boots as I've had the proceeds after all and it only seems fair!!
As for the feedback, once both cases have been closed I've got to speak to the "trust team" at eBay and the should remove it.
Will keep you all advised, fear not!!
Marcellus said:
My thoughts were that her account might not have been debited and that eBay/Paypal might just have taken the hit so as not to be embroiled further.
Having been warned once by BigAl I'm inclined not to share her eBay ID for fear of incurring the wrath of the big man himself!!
I was thinking of emailing the buyer out of courtesy and asking if she'd like me to send her the boots as I've had the proceeds after all and it only seems fair!!
As for the feedback, once both cases have been closed I've got to speak to the "trust team" at eBay and the should remove it.
Will keep you all advised, fear not!!
Dude, what is YOUR eBay ID? Please post it before you speak to the "Trust Team". Having been warned once by BigAl I'm inclined not to share her eBay ID for fear of incurring the wrath of the big man himself!!
I was thinking of emailing the buyer out of courtesy and asking if she'd like me to send her the boots as I've had the proceeds after all and it only seems fair!!
As for the feedback, once both cases have been closed I've got to speak to the "trust team" at eBay and the should remove it.
Will keep you all advised, fear not!!
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