eBay dispute - advice sought
Discussion
onesickpuppy said:
Might be a good idea to let the crazy b
h know you have the money AND the boots though
That crazy bh know you have the money AND the boots thoughh is a sleeping dog. Just because you have a stick doesn't mean that poking is a good idea.Sounds like a good result: it is likely that Paypal have sucked it up and refunded you out of their pocket. You have the boots back. They are yours: sell them again as second-hand worn.
Put a reply on the feedback - polite, factual, helpful to other buyers - to say that full refund given and boots checked by manufacturer. You might not get it removed by eBay, but you can reduce the sting.
Add her to your blocked bidder list -- you don't want her buying from you again!
We have a very long blocked bidder list, which we happily share with other large sellers to avoid these sorts of troublesome buyers.
zaphod42 said:
Or donate them to charity?
What you want to do is, re-list them on e-bay with a comment saying "re-listed due to time waster" and e-mail her the link, inviting her to bid on them again!Regarding the issue of whether she has been re-funded or not. She is not going to be bothered about this. She was obviously on an emotional crusade to discredit you and logic and common sense were out of the window. Once she realises you are not out of pocket AND have the boots to re-sell, she's go into total melt down!
Edited by Tonto on Wednesday 29th June 18:45
Adrian W said:
Unfortunatly there are some very dodgy people on Ebay, recently I thought I had sold an old video recorder on Ebay, the bloke who won the auction said he would collect and pay cash, he turned up looked at it (it was exactly as described) then tried to haggle, I refused and he left without the Video, next thig I find, he complained to Ebay, sayimg I was a crook and left me the worst feedback he could, Remember I hadn't sold him anything. Ebay investigated, found in my favour, and refunded the fees, But they refused to delete the bad feedback saying the buyer has to do this. I then get a message from Ebay saying that my feedback score is low and they are limiting my account. I called them and eventually got someone who could barely speak english, tells me they are in Singapore and that these are thier rules and she cannot do anything.
I don't use Ebay anymore.
Due to this sort of thing and eBay / PayPal being accessories to these fraudsters, we only list non-valuable items there now.I don't use Ebay anymore.
We had a case where despite our proof of postage and confirmation of delivery, the buyer claimed they hadn't recieved the item (a brand new computer) and PayPal sided with them, meaning that we had no computer and no money.
eBay / PayPal may not give a toss, but we're a small business and everything makes a difference.Clivey said:
Due to this sort of thing and eBay / PayPal being accessories to these fraudsters, we only list non-valuable items there now.
We had a case where despite our proof of postage and confirmation of delivery, the buyer claimed they hadn't recieved the item (a brand new computer) and PayPal sided with them, meaning that we had no computer and no money. eBay / PayPal may not give a toss, but we're a small business and everything makes a difference.
Why did they side with the buyer ?We had a case where despite our proof of postage and confirmation of delivery, the buyer claimed they hadn't recieved the item (a brand new computer) and PayPal sided with them, meaning that we had no computer and no money.
eBay / PayPal may not give a toss, but we're a small business and everything makes a difference.Presumably you went to court to recover the money
cuneus said:
Why did they side with the buyer ?
Presumably you went to court to recover the money
I wasn't personally involved in the process at the time (I was working on a network security project), but no we didn't go to court because it was felt by the business owner that the unfavourable likelyhood of being properly compensated coupled with the probable expense (lost revenue etc.) meant that the chances were we'd have been in an even worse position. I must add that the decision wasn't mine and I probably would have done things differently. Presumably you went to court to recover the money
At the time of writing this, we have an feedback score of 3,860 & 100% positive feedback rating (only ever 2 or 3 disputes over 8 years). We don't trade in large volumes but we've been there since 2003. Honestly I have no idea why PayPal sided with the buyer, and that is what I find unacceptable. However, eBay has us by the balls really because there's little alternative to taking these hits once in a while. As they won't even notice if say 1% of people won't stand for this and take their business elsewhere, what can you do?
Well, well, well.. just thought I would pop back and update anyone who is interested on this as it got worse;
It all dragged on some more but in the end I ended up with the boots back, my paypal account debited by the amount and my visa card debited by paypal to make up the "over draft".
I appealed and argued and argued with eBay but in the end they kept saying they'd made their ruling and that was the end of it, why didn't I relist and resell them. They wouldn't listen to reason, they wouldn't listen to the trading standards, they wouldn't listen to the UK distributor nor US manufacturer.
So, the long and short of it was I gave up... couldn be bothered with continuing.
However, my wife, still wasn't happy so started writing to the Papers (Times, Telegraph and Guardian) we didn't hear back from the Telegraph or Guardian but after a few weeks the Time came back to her and asked if we still wanted their help. So we went through the whole escapade for them, sharing with them all of the documentation we had to prove that they were genuine boots (and which had already been given to eBay to proove the allegations were false).
TBH I did it more to entertain Mrs M than thinking it might get anywhere..... BUT today I have recieved notification from Paypal that my account has been credited with the funds!! As yet no explanation from anyone but I've got the money back!
It all dragged on some more but in the end I ended up with the boots back, my paypal account debited by the amount and my visa card debited by paypal to make up the "over draft".
I appealed and argued and argued with eBay but in the end they kept saying they'd made their ruling and that was the end of it, why didn't I relist and resell them. They wouldn't listen to reason, they wouldn't listen to the trading standards, they wouldn't listen to the UK distributor nor US manufacturer.
So, the long and short of it was I gave up... couldn be bothered with continuing.
However, my wife, still wasn't happy so started writing to the Papers (Times, Telegraph and Guardian) we didn't hear back from the Telegraph or Guardian but after a few weeks the Time came back to her and asked if we still wanted their help. So we went through the whole escapade for them, sharing with them all of the documentation we had to prove that they were genuine boots (and which had already been given to eBay to proove the allegations were false).
TBH I did it more to entertain Mrs M than thinking it might get anywhere..... BUT today I have recieved notification from Paypal that my account has been credited with the funds!! As yet no explanation from anyone but I've got the money back!
I had a similar problem with ebay.
I won't bore you with the details and the back and forth emails.
But, in the end, Paypal let the buyer keep the item. But refunded both the buyer and me the cost of the item and postage.
I guess it's just easier for them to settle it like that than have the bad publicity or the possible legal implications of them not adhering to certain laws – in that (I guess) it's not legally their responsibility or right to decide who was correct.
I get the impression that it's quite common.
I won't bore you with the details and the back and forth emails.
But, in the end, Paypal let the buyer keep the item. But refunded both the buyer and me the cost of the item and postage.
I guess it's just easier for them to settle it like that than have the bad publicity or the possible legal implications of them not adhering to certain laws – in that (I guess) it's not legally their responsibility or right to decide who was correct.
I get the impression that it's quite common.
Hudson said:
Brilliant! Withdraw the cash, and close the paypal account imo.
flog the boots at a car boot sale or something, job jobbed!
Definitely, only going to wait and scour the Times Money section in case they ever publish the saga and if they do send a copy to the buyer (plus anyone else we can think of.. We've just discovered an ex-colleague both Mrs M and I used to work with is a Director of the Brewery she now works for!!)flog the boots at a car boot sale or something, job jobbed!
As for what to do with the boots.... we're thinking charity shop!
It is about time Watchdog or the like ran a piece on Paypal/Ebay operate when it comes to disputes. Its far to common for buyers to come up with a load of crap knowing that they will get their money back. If Paypal is making itself a self appointed mediary for disputes its tiem they started to look into them properly.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff