eBay dispute - advice sought

eBay dispute - advice sought

Author
Discussion

jesta1865

3,448 posts

208 months

Thursday 20th October 2011
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cuneus said:
TonyRPH said:
That is amazing.

Just this morning I was having a discussion with a client about payment methods - and he pointed out that Paypal always find in favour of the buyer, regardless.
Urban legend and not true
wish it was i wouldn't be £65 out of pocket for a dress sent back, which was the wrong size. yes we should never have bought from a seller in Hong Kong, but the seller came up as based in the UK till we had to send it back for a refund. Sent back special delivery, had proof of delivery.

Fleabay / paypants said it wasn't the correct number for the royal mail (the royal mail said it was) and despite opening a dispute etc, the seller had already had their account suspended etc and I never got a penny back.

Wish I had known about getting in touch with the Times. well done to the OP.


Jerry Can

4,424 posts

222 months

Thursday 23rd February 2017
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holy thread resurrection!

I have an ebay problem. I ordered from a business seller some car parts, that once fitted to my car, failed ( they were adjustable drop links). As they failed whilst on their first use and whilst I was driving the parts are probably in a hedgerow somewhere. They sheered at the bottom ball joint and I have photo evidence of the remains. I asked for a refund but the seller won't give me one ( his attitude is less than helpful and a google on these parts tells me that there are a few less than impressed customers) as I can't return the item ( as I don't have it, it broke) Ebay disputes have ruled in his favour as well. So I am down £80. Is there any other steps I can take. I believe that the item is not fit for purpose, it broke, it fell off, so how can I be expected to return it?

Any advice welcome as to next steps - I paid via paypal, but that has drawn a blank as well. Or am I just left with providing neg feedback only rolleyes

Mattt

16,661 posts

217 months

Thursday 23rd February 2017
quotequote all
Credit card chargeback

hashtag

1,116 posts

153 months

Thursday 23rd February 2017
quotequote all
Mattt said:
Credit card chargeback
Paid by paypal

hashtag

1,116 posts

153 months

Thursday 23rd February 2017
quotequote all
You bought cheap Chinese rubbish.

In future buy from a reputable retailer

Mattt

16,661 posts

217 months

Thursday 23rd February 2017
quotequote all
hashtag said:
Mattt said:
Credit card chargeback
Paid by paypal
I pay PayPal from a Credit Card - and have done chargeback from them before.

Joeguard1990

1,181 posts

125 months

Thursday 23rd February 2017
quotequote all
Was this ever sorted OP?

FYI I sell trainers on eBay all the time.

I had one guy message me back saying that he bought them as a gift and they didn't fit.

when I replied saying listing specifically said no refunds he then tried telling me he was being polite and in actual fact his "fraud department" had confirmed they were fake.

I messaged him back stating that if this was the case then he would have mentioned that in his first message and he was just a chancer trying it on. the truth obviously being that the manufacturer had re-stocked the shoes so you could buy them in the shops for cheaper. I Told him I had a receipt from a shop that matches the listing date and if he wanted to raise a dispute feel free to.

He didn't raise a dispute obviously. But in a similar vein to your situation I would have thought that his original message about it being wrong size and then sudden change of heart to them being "fake" would be an obvious dead ringer that he is just trying it on so should go your way.

Jerry Can

4,424 posts

222 months

Thursday 23rd February 2017
quotequote all
hashtag said:
You bought cheap Chinese rubbish.

In future buy from a reputable retailer
Actually they were from a U.K. Based business and a U.K. Produced part with 98% positive feedback

TooLateForAName

4,725 posts

183 months

Thursday 23rd February 2017
quotequote all
Joeguard1990 said:
Was this ever sorted OP?

FYI I sell trainers on eBay all the time.

I had one guy message me back saying that he bought them as a gift and they didn't fit.

when I replied saying listing specifically said no refunds he then tried telling me he was being polite and in actual fact his "fraud department" had confirmed they were fake.

I messaged him back stating that if this was the case then he would have mentioned that in his first message and he was just a chancer trying it on. the truth obviously being that the manufacturer had re-stocked the shoes so you could buy them in the shops for cheaper. I Told him I had a receipt from a shop that matches the listing date and if he wanted to raise a dispute feel free to.

He didn't raise a dispute obviously. But in a similar vein to your situation I would have thought that his original message about it being wrong size and then sudden change of heart to them being "fake" would be an obvious dead ringer that he is just trying it on so should go your way.
tbh sounds like your trading - in which case you must take returns.

Marcellus

Original Poster:

7,111 posts

218 months

Thursday 23rd February 2017
quotequote all
Joeguard1990 said:
Was this ever sorted OP?
Eventually after the Sunday Times got involved!


Nickyboy

6,700 posts

233 months

Thursday 23rd February 2017
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Jerry Can said:
Actually they were from a U.K. Based business and a U.K. Produced part with 98% positive feedback
Bullst were they UK produced, they might well be uk based but you can guarantee their parts will come from China


Jerry Can

4,424 posts

222 months

Thursday 23rd February 2017
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Nickyboy said:
Bullst were they UK produced, they might well be uk based but you can guarantee their parts will come from China
can't name and shame but can show



Edited by Jerry Can on Thursday 23 February 22:11




Edited by Jerry Can on Thursday 23 February 22:12

Fastpedeller

3,847 posts

145 months

Thursday 23rd February 2017
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I had 2 items I sold around Christmas time "lost in post" and Ebay/Paypals advice is to send using a signed for delivery. The arguments against this are a)If I use signed for all the time then it's just an additional cost, an 'insurance' if you like which is unnecessary because there is cover in place as long as I have the Proof of Posting (not to be confused with proof of delivery). b) It appears to be the case (from other sellers' experience) that is a 'signed for' service is used but the buyer just signs an illegible squiggle and claims they never received it that the buyer is believed - The seller has paid for a premium service and is even worse off because now he can't even claim of Royal Mail (or other delivery co). Ebay/Paypal need to examine evidence fully, and not just side with the buyer (but you all know that). I shan't be trying to sell anything around Christmas time any more 1)Buyers run out of cash so it's n easy 'steal' and 2)Huge volume of goods in post/temp staff is a possible cause of losses.

pits

6,423 posts

189 months

Friday 24th February 2017
quotequote all
Jerry Can said:
Nickyboy said:
Bullst were they UK produced, they might well be uk based but you can guarantee their parts will come from China
can't name and shame but can show



Edited by Jerry Can on Thursday 23 February 22:11




Edited by Jerry Can on Thursday 23 February 22:12
Wow, those look like arse and flimsy as fk, I'd go back to PayPal and speak to someone and explain the issues others have had and you may get somewhere

Jerry Can

4,424 posts

222 months

Friday 24th February 2017
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I can't even leave a negative review, it got removed bacause the case has been resolved- ffs!
Only option I have is to sell the ones I have in a negative way to try and put off other buyers

mcflurry

9,079 posts

252 months

Friday 24th February 2017
quotequote all
Jerry Can said:
I can't even leave a negative review, it got removed bacause the case has been resolved- ffs!
Only option I have is to sell the ones I have in a negative way to try and put off other buyers
If it's a UK business you could raise a small claims court case.
Whether it's worth it for £80 is a different matter.

405dogvan

5,326 posts

264 months

Friday 24th February 2017
quotequote all
Couple of points which may be already mentioned in earlier cases

1 - if you used a card through PayPal and PayPal won't help, think LONG AND HARD before using a chargeback. PayPal do not take lightly to people going around their 'protection' and will do anything from closing your account to filing a court claim for the money against you - might be more hassle than it's worth.

2 - if you're selling, PayPal REQUIRE you to use tracked postage to be covered by their 'protections'. If you don't use it, they will always side with the buyer. You may still be able to claim for the loss tho - Royal Mail have insurance on all First Class mail at least.

In this case, as it's a UK seller, consider contacting their local Trading Standards who (likely underfunded and overworked) might be helpful - a call from them often prompts a refund to avoid further questions being asked about the quality of their goods etc. etc.

BlueHave

4,636 posts

107 months

Friday 24th February 2017
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Sell on eBay and have had my fair share of chancers. One of the top ones from last month was an Aluminium trim part which after two days the buyer claimed 'has gone rusty'

Ok I said, send me some pictures of this miracle of aluminium rusting.

No response