Did you do the canx on your phone or pc/laptop? If pc you might be able to view your history. (change settings to work offline then have a browse of your history, get some screen shots then send off with a complaint the tc.)

I thought the same but they want nothing to do with it as I can't prove it was their mistake not mine.

No idea how much data is saved but worth a look.
http://browsers.about.com/od/allaboutwebbrowsers/s...

Having just taken a look at the site on my iPod, I wouldn't book on anything where I couldn't see the full screen.
I always like to check carefully before pressing the pay button.
A genuine mistake it seems unless you can show that their system throws up some errors.
Maybe you could record a booking session that shows the errors after all someone else posted about spurious dates showing up.

I presume I should login again and make sure it's cancelled?

I have been trying to find a buyer for the tickets but it's not looking good.

I used to fly a lot and would always use the airport code when booking my flights instead of searching. So to go from Newark NJ to Manchester UK it would be EWR to MAN. My theory was that it would reduce the chance of errors. Once, when booking the EWR to MAN flights the web site I was using poped up saying there was a cheaper flight with the same times and destination. It was only when I was in Manchester on New Years Eve that I realised they had selected Manchester New Hampshire not UK as startin point. This was compunded by the fact that the web site had confused my credit card company because it was a UK credit card but a US web site so they managed to charge me for the flights but at the same time cancel my card. So I was now stuck in the UK with no credit card or flights back to the US. Finally, I was very ill so in no mood to sort any of it out.

My mood was only slightly lifted when landing in Newark and the Manchester scally sat next to me said "I expected New York to look taller". I said "That's Newark. New York was on the other side of the plane" Idiot.

Win on the lottery ?

Airlines are a bunch of robbing bds, once you have booked there are no changes, no moving of dates/times, different passenger, they just take your money anway and seems they and the leisure industry are exempt from the SOGA.

Colleague booked a flight, then his boss said can you extend your stay and visit these people, so he booked another flight. Before he could chance his arm at changes, the airline cancelled the original flight and pocketed the £600, they said he couldn't possibly be on both so they cancelled one.

Absolutely scandalous that they can get away with it, leaving the customer with no rights. And still doesn't stop them over booking flights

And howcome they get no fuel duty?

Hope you get sorted OP.

Not when the action is against a company. There is a way of requesting the court location but I can't remember how

I don't even know where to start on such an innacurate post.

1. If an airlines cancels a flight, they would not pocket the £600. I suggest you check the facts about what happened to your colleague.

2. Customers have no rights? You are joking aren't you? Airlines have an huge amount of liability to protect customers in the events of delays, cancellations etc.

3. Overbooking. A large number of people cancel at the last minute, so overbooking enables the plance to fly with more passengers. Of couyrse we could outlaw this - but guess who will end up paying for the empty seats on the plane? Oh and in any case, if you do get 'bumped' because of overbooking, the compensation is usually very generous.

4. Fuel duty? Under what jurisdiction? Does a flight from Hong Kong to London pay duty at British rates of Chinese rates? What if it's a Chinese airline? How will you enforce that?