Wales Enforcement Office, Port Talbot

Wales Enforcement Office, Port Talbot

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Discussion

Deva Link

26,934 posts

244 months

Monday 13th August 2012
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zip929 said:
I am surprised this does not happen more often if the search is so inaccurate.
The lady I spoke to reeled off addresses that I have never lived at, not even near to them!

She apologized for the worry it had caused me.
Some people would be extremely distressed by such a demand. My dad would probably have paid it.

I don't want to be over-dramatic, but imagine if you were in desperate financial cirumstances and then that letter arrives on Saturday morning and you have to sweat on it all weekend?

Wozy68

5,387 posts

169 months

Monday 13th August 2012
quotequote all
Deva Link said:
Some people would be extremely distressed by such a demand. My dad would probably have paid it.

I don't want to be over-dramatic, but imagine if you were in desperate financial cirumstances and then that letter arrives on Saturday morning and you have to sweat on it all weekend?
This is the awful thing.

I once had a letter demanding 32K in unpaid PAYE from the Inland Revenue three days before Christmas, and that I was about to be taken to Court for non payment. For a small Company it was gobsmacking and there was no way with Christmas etc I could immediatly pay it.

I rang our PAYE dept and they informed that all was correct and we didnt owe a thing. They then chased IR to see why they had sent it; with my Christmas about to be destroyed IR luckily were still at work.

They simply stated over the phone that they had pressed a button twice by mistake, and 32K that was shown as paid, now showed that 32K was owned.

That was it, no apology.

zip929

Original Poster:

670 posts

176 months

Monday 13th August 2012
quotequote all
Deva Link said:
Some people would be extremely distressed by such a demand. My dad would probably have paid it.

I don't want to be over-dramatic, but imagine if you were in desperate financial cirumstances and then that letter arrives on Saturday morning and you have to sweat on it all weekend?
£1,305 is a lot of money, and although I could have paid it if it was genuine, the incident did cause me concern over the weekend.
Spent a lot of the weekend racking my brains thinking have I done something wrong that I forgot about!

Deva Link

26,934 posts

244 months

Monday 13th August 2012
quotequote all
I bet if you did complain that'd say this hardly ever happens and the 80% figure is wrong.

Dwight VanDriver

6,583 posts

243 months

Monday 13th August 2012
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...and who paid for the phone call to put them right Zip929?

In your shoes I would be writing to them for some compo for the trauma they caused you over the weekend in the false accusation that it was you who owned them money plus the cost of your phone call today.

dvd

zip929

Original Poster:

670 posts

176 months

Tuesday 14th August 2012
quotequote all
Dwight VanDriver said:
...and who paid for the phone call to put them right Zip929?

In your shoes I would be writing to them for some compo for the trauma they caused you over the weekend in the false accusation that it was you who owned them money plus the cost of your phone call today.

dvd
I used my mobile to call them, which has unlimited minutes so the cost of the call was not an issue.
The stress caused over the weekend was a problem though.

zip929

Original Poster:

670 posts

176 months

Friday 19th October 2012
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Unbelievably I received another letter today with the same threats from the Court office at Port Talbot. Called them up and regrettably got very angry with the lady on the other end of the phone.
She was very helpful and has raised a complaint for me.
I can accept the 1st time as a clerical error, but to do the same thing again is just complete incompetence.
The lady explained she could see the notes from my last call to explain that it was not me. Then WHY did they send me a demand again! It is not me!
They add notes to their system which no-one bothers to read.
Aplogized to the lady for my inital tone, but she must get a lot of this as it did not bother her in the least!

Rant over.