DVLA incompetence

Author
Discussion

highflyer

Original Poster:

1,897 posts

225 months

Friday 23rd November 2012
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£15 victim surcharge, who is the victim ?? cant have turned up to defend themselves, total scam

Jagmanv12

1,573 posts

163 months

Friday 23rd November 2012
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I had a problem not with the DVLA but the Reading licence office.

I imported a car from Japan. I sent the docs - equivalent of Japanese V5, MOT, insurance, etc, etc - to the office. After a while I contacted them to find they'd lost the docs. I had taken a photocopy of the Japanese V5 and managed to obtain originals of the rest. I went to the office and presented the new set of docs.

The clerk read the date of original registration from the Japanese V5 copy and looked at the rest of the docs. He then asks for the original reg doc so I tell him they've lost it and ask why. He says so he can find the date of original registration. I pointed out that he had just read that out from the copy. He said doesn't matter need the original. He didn't accept that I hadn't got it due to their incompetence. Just another pen pushing waste of time civil servant!!

Thankfully I had a friend in Japan and was able to obtain another reg doc but if I hadn't then I would have a car that I couldn't use, sell or anything.
Since then I've always taken the docs of any car to the licence office, but since they will be closing I dread to think of the cockups when posting to DVLA.

Dixie68

3,091 posts

186 months

Saturday 24th November 2012
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It's not the fact that DVLA are pants that's the problem, it's the fact that they will do all in their power to deny it.
I moved house and sent off my V5 as required for an address change. Fast forward 6 months or so later and I receive a car tax reminder that had been sent to my old address, (luckily I still had a mail redirect in place). I call DVLA to tell them they sent it to an old address and I get threatened with a fine for not informing them of an address change. This despite the fact that I had in my hand the V5 they sent to me with the NEW address on it!
They had updated my address, sent me the new V5, and then some time in the following 6 months somehow managed to revert my address back to the previous one. I had to send them a notorised photocopy of the V5 THEY SENT TO ME before they would believe me ffs.

streaky

19,311 posts

248 months

Saturday 24th November 2012
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FiF said:
Not to mention those convicted of proper criminal offences will probably never turn up to the community orders, nor pay the compensation in one case.

Meanwhile some motorists who did as they were required but DVLA lost the papers* get stuffed for over £300. I'm afraid at times the Criminal Justice System really is not fit for purpose.




* yes humongous and quite probably erroneous assumption I know, but why let the facts get in the way of a poke at DVLA.
It might be that these were 'new' owners and not 'old' ones, and had deliberately not sent the registration document to DVLA.

Streaky

highflyer

Original Poster:

1,897 posts

225 months

Saturday 24th November 2012
quotequote all
Question is
do I send them the details of the new owner and a copy of the sale reciept with the date that I found,
or just let it go now ??