Motor Trader & SOGA / Refund
Discussion
Grenoble said:
That must set a new record in VOSA responsiveness.
Ask him for the case number and his contact at VOSA as you are equally concerned and want to share all information with them, as you have nothing to hide.
This is good advice!Ask him for the case number and his contact at VOSA as you are equally concerned and want to share all information with them, as you have nothing to hide.
I'm sure he wouldn't need to lie about the car having a fault but the buyer is probably now in panic mode and is going to start coming up with a lot of OTT chat.
He really should just accept a refund and walk
TROOPER88 said:
Just had another e-mail from the lad. As I mentioned he is very genuine and all is above board:
VOSA got back in touch with me after the sending you the message.
They'll be retesting the vehicle thursday from an independent garage, the guy who MOT'd it last is given an option to be there while they undertake the test and i will be given the results. The outcome will be either:
- A document saying whether it would pass or fail if it were to go for an MOT
- If i apposed immediate danger on the road the vehicle will be legally taken off the road and not allowed to be driven (this will be in the worst case senario)
Doesn't say that here VOSA got back in touch with me after the sending you the message.
They'll be retesting the vehicle thursday from an independent garage, the guy who MOT'd it last is given an option to be there while they undertake the test and i will be given the results. The outcome will be either:
- A document saying whether it would pass or fail if it were to go for an MOT
- If i apposed immediate danger on the road the vehicle will be legally taken off the road and not allowed to be driven (this will be in the worst case senario)
...If this is "all is above board" then I'm a dutchman - and ze clogsh and ze shmokesh are shtaying in zeir cupboard
. As should your money, until you've appealed against the MoT yourself???
Simply take the car back.
I have been in this situation many times before and it always works out the same. Do not offer to contribute towards repair etc, just take it back.
You will get another buyer after you at least get a look at the problem.
Did you not have the car on a ramp yourself before you bought it? I wouldn't be touching retro/classic cars without seeing them on a ramp and getting in and around them first.
I have been in this situation many times before and it always works out the same. Do not offer to contribute towards repair etc, just take it back.
You will get another buyer after you at least get a look at the problem.
Did you not have the car on a ramp yourself before you bought it? I wouldn't be touching retro/classic cars without seeing them on a ramp and getting in and around them first.
SMcP114 said:
Simply take the car back.
I have been in this situation many times before and it always works out the same. Do not offer to contribute towards repair etc, just take it back.
You will get another buyer after you at least get a look at the problem.
Did you not have the car on a ramp yourself before you bought it? I wouldn't be touching retro/classic cars without seeing them on a ramp and getting in and around them first.
Having a ramp available when collecting a car from anywhere in the UK is not possible.....I have been in this situation many times before and it always works out the same. Do not offer to contribute towards repair etc, just take it back.
You will get another buyer after you at least get a look at the problem.
Did you not have the car on a ramp yourself before you bought it? I wouldn't be touching retro/classic cars without seeing them on a ramp and getting in and around them first.
I will now have to wait to see what happens on Thursday before taking this further I think.
1) check with vosa if any of this is real or is the buyer a chancer?
2) get a 2nd opinion from a 3rd party small MOT centre
3) if you didn't get the mot done but sold it on as being in good condition based on it having a recent mot then on a 22 year old banger ( that is what it is) you are unlikely to have to do anything. Quoting Soga and then making anything happen are 2 very different things. Also worth noting advice from CAB in these situations is quite poor.
2) get a 2nd opinion from a 3rd party small MOT centre
3) if you didn't get the mot done but sold it on as being in good condition based on it having a recent mot then on a 22 year old banger ( that is what it is) you are unlikely to have to do anything. Quoting Soga and then making anything happen are 2 very different things. Also worth noting advice from CAB in these situations is quite poor.
TROOPER88 said:
The most worrying part is the main chassis box frame where it meets the rear axel it's very badly rotten away and this is where the main weight load bearing is on the rear of the vehicle.
to make a full repair the gar needs to be ripped apart all interior out and the lot he said it'll be a very big expensive job and long job
That's not accurate. The load bearing on the rear of a Golf is taken on the strut mounts at the top of the shockers. The axle only hinges on the mounts at the rear of the inner sill.to make a full repair the gar needs to be ripped apart all interior out and the lot he said it'll be a very big expensive job and long job
I have never seen one rot at the strut top mounts; never. If there is rot at the axle mount it can be repaired from underneath the car.
I would take the car back, I don't care how "nice" this guy is. I could write a book about the number of "nice" guys who were prospective car buyers. One reason I now sell very few cars.
J
Why is it even going this far?
Offer him a full refund if he returns the vehicle at his expense (no different to buying things off ebay, you still have to cover return postage) if he doesn't want that then you won't entertain any further correspondence.
Why is he having it inspected? What is he trying to achieve? Is he going to try and claim some sort of loss/damages from you. He can't go spending money and then expect to claim it all back off you. He needs to return the car to you to sort the issues, not give him money to get it fixed.
I'm amazed VOSA are inviting the MoT'er along. I would have thought they would have set up a test car at his station. Surely he will just declare it was fine when he tested it.
Sorry but to me this stinks like my socks from last week.
Offer him a full refund if he returns the vehicle at his expense (no different to buying things off ebay, you still have to cover return postage) if he doesn't want that then you won't entertain any further correspondence.
Why is he having it inspected? What is he trying to achieve? Is he going to try and claim some sort of loss/damages from you. He can't go spending money and then expect to claim it all back off you. He needs to return the car to you to sort the issues, not give him money to get it fixed.
I'm amazed VOSA are inviting the MoT'er along. I would have thought they would have set up a test car at his station. Surely he will just declare it was fine when he tested it.
Sorry but to me this stinks like my socks from last week.
Couple of things to try.
Google the mobile number... see what comes up.
Call it from a withheld number ( in office hours) and ask who you are speaking to, without introducing yourself.
From the name given, go through VOSA switchboard and ask to be connected.
Worth a try, just to see if the buyer has set up a mate to be his VOSA friend.
Google the mobile number... see what comes up.
Call it from a withheld number ( in office hours) and ask who you are speaking to, without introducing yourself.
From the name given, go through VOSA switchboard and ask to be connected.
Worth a try, just to see if the buyer has set up a mate to be his VOSA friend.
Mojooo said:
Just to poitn out that if he has a valid reason to reject the car udner the SOGA then he shuld not be liable to return it at his own cost.
Is SOGA that prescriptive? If I buy a hifi from a shop and its not fit under SOGA, I still have to return it to the shop for my refund. I guess the key is if it is roadworthy or not?Do not get involved with VOSA, other MoT stations, offering to pay for the alleged required repairs, etc..
Just get a trailer, collect the car, give the purchaser a full refund, get the V5 slip back from the purchaser, get a receipt for the money paid back and a confirmation of transfer of title back to yourself.
Take the car home and inspect it yourself. See what needs doing, get it done properly, then sell the car again.
That way you are in control of the proceedings, not several others.
Just get a trailer, collect the car, give the purchaser a full refund, get the V5 slip back from the purchaser, get a receipt for the money paid back and a confirmation of transfer of title back to yourself.
Take the car home and inspect it yourself. See what needs doing, get it done properly, then sell the car again.
That way you are in control of the proceedings, not several others.
ridds said:
I'm amazed VOSA are inviting the MoT'er along.
You're very easily amazed. When VOSA retest a car after an MOT complaint they do it at a different garage, using their own inspectors but the original tester is invited along if he wants to come.Having dealt with VOSA though I'm 'amazed' they've turned it round so quickly.
With VOSA getting involved on Thursday, I do not think I am now in a position to say:
'I will give you a full refund if I have the car back in the next 48 hours, otherwise I will not'.....
Surely it is too late for this?
As pointed out earlier, it is a nuisance that the V5 was sent away yesterday with the new keepers details on.
'I will give you a full refund if I have the car back in the next 48 hours, otherwise I will not'.....
Surely it is too late for this?
As pointed out earlier, it is a nuisance that the V5 was sent away yesterday with the new keepers details on.
TROOPER88 said:
With VOSA getting involved on Thursday, I do not think I am now in a position to say:
'I will give you a full refund if I have the car back in the next 48 hours, otherwise I will not'.....
Surely it is too late for this?
As pointed out earlier, it is a nuisance that the V5 was sent away yesterday with the new keepers details on.
In theory they're two different things, VOSA are only interested in the dodgy MOT side of things, they don't care about your'I will give you a full refund if I have the car back in the next 48 hours, otherwise I will not'.....
Surely it is too late for this?
As pointed out earlier, it is a nuisance that the V5 was sent away yesterday with the new keepers details on.
buyer's dispute with you although I doubt they'd be impressed if you whisked the car away from under their noses.
In your position I'd be offering a full refund but collect the car after the retest.
Hi
If I were to offer a full refund with the onus being on the car being dropped to me in the next 48 hours in the same condition as it was in when sold, I can understand how this would be fair.
Would it be fair/appropriate though for me to still offer a full refund after VOSA have inspected the car 'if' they deem it un-roadworthy and condemn it from the public highway until it is made safe?
Cheers
If I were to offer a full refund with the onus being on the car being dropped to me in the next 48 hours in the same condition as it was in when sold, I can understand how this would be fair.
Would it be fair/appropriate though for me to still offer a full refund after VOSA have inspected the car 'if' they deem it un-roadworthy and condemn it from the public highway until it is made safe?
Cheers
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