Help: Ducati not honouring 'international' warranty

[DaineseMan]

Breadvan72 said:

PS: do not show this thread to the scarlet faced 'kippers in NPE! "EU law supporting some ordinary Brit? Never happen! It's just for lesbians and terrorists, blah, blah, etc, etc" (continued on page 97)

Lol. But even if Ducati SPA couldn't be sued in the UK, surely the dealer/retailer should have to take responsibility for the warranty promise made on behalf of Ducati....

[anonymous-user]

The warranty contract is a contract made with Ducati SPA. That is a company incorporated under the laws of the Italian Republic. It may be part of the VW Audi Group, which is based in Germany, but I'm not sure and that doesn't matter. You can sue Ducati SPA in England, because of the EU rules about jurisdiction. As far as I can see, the UK subsidiary or sister company of Ducati SPA is not party to the warranty contract, and nor is the UK dealer (if that is distinct from Ducati UK).

Now, that really is yer lot. Cheerio.

[Red Devil]

Breadvan72 said:

It may be part of the VW Audi Group, which is based in Germany, but I'm not sure and that doesn't matter.

Effective July 19, 2012, the Audi Group acquired 100 percent of the voting rights in the motorcycle manufacturer Ducati Motor Holding S.p.A., Bologna (Italy) via Automobili Lamborghini S.p.A., Sant'Agata Bolognese (Italy), a subsidiary of AUDI AG for a purchase price of EUR 747 million.
Audi Interim Financial report 2012

[anonymous-user]

Just as my Jensen recently became a Fiat (sort of), now every Ducati is a really boring German car driven by tailgating fkwits who can't reach the indicators. Sic transit gloria Bikey!

[DaineseMan]

For anyone interested, here's how this case has been concluded:

Both Ducati UK and Ducati Italy continued to be non-responsive. Therefore issued county court claim, naming both the selling-dealer and Ducati UK as defendants.

This imminently woke the dormant s up and, after some negotiation, they agreed to all existing warranty issues to be carried out, as well as to provide for free: new fairings and panels, new tyres, new brakes, new liquids and oils, new chain and sprocket and a "Desmo" service, which I believe can be costly. The actual UK based Ducati dealer were a victim in this case at the hands of their useless suppliers in Italy, and I couldn't help but feel bad that they were a defendant in this case.

I did enjoy the Ducati, but this was far exceeded by the grief I had from the useless s in Italy. Instead of providing customer service and settling early, they tried to use lawless intimidation tactics by corresponding with me via fancy law firms and sending me their legal bills (which far exceeded what it would have cost to settle the entire case). We ended up settling out-of-court, but this was literally done on the steps to the actual court on the hearing date.

I've now defected to BMW, having just ordered the new S1000RR for March 1st, and I'm really looking forward to receiving the efficient customer service and hospitality that the Germans are renowned for.



ETA

Sorry not allowed.

Edited by Big Al. on Sunday 22 February 20:09

[dingg]

DaineseMan said:

For anyone interested, here's how this case has been concluded:

Both Ducati UK and Ducati Italy continued to be non-responsive. Therefore issued county court claim, naming both the selling-dealer and Ducati UK as defendants.

This imminently woke the dormant s up and, after some negotiation, they agreed to all existing warranty issues to be carried out, as well as to provide for free: new fairings and panels, new tyres, new brakes, new liquids and oils, new chain and sprocket and a "Desmo" service, which I believe can be costly. The actual UK based Ducati dealer were a victim in this case at the hands of their useless suppliers in Italy, and I couldn't help but feel bad that they were a defendant in this case.

I did enjoy the Ducati, but this was far exceeded by the grief I had from the useless s in Italy. Instead of providing customer service and settling early, they tried to use lawless intimidation tactics by corresponding with me via fancy law firms and sending me their legal bills (which far exceeded what it would have cost to settle the entire case). We ended up settling out-of-court, but this was literally done on the steps to the actual court on the hearing date.

I've now defected to BMW, having just ordered the new S1000RR for March 1st, and I'm really looking forward to receiving the efficient customer service and hospitality that the Germans are renowned for.

well done - pleased you didn't let the tts grind you down

[LoonR1]

DaineseMan said:

I've now defected to BMW, having just ordered the new S1000RR for March 1st, and I'm really looking forward to receiving the efficient customer service and hospitality that the Germans are renowned for.

Hahahahahahaha. Good luck with that. If my car experiences are anything to go by you might struggle, although the bike side hasn't been too bad.

[sebhaque]

Good effort thanks for bringing closure to the thread.

Someone should tweet this to Ducati, a rather appropriate two-fingered salute given the troubles the OP's had