Strong armed insurance co.

[Rude-boy]

bad company said:

Snowboy said:

My optimistic nature makes me think it's just an admin cock up between their different departments.

Your letter or a phone call to customer services should get it all fixed.

Agree, I would try that first then send the letter if required.

I also agree but think that the letter should be sent anyway, with the OP keeping proof of posting.

Too many times I have been on the wrong end of idiot companies (usually banks) who do one thing on the phone and something totally different in reality. A written record is the swiftest way of ensuring that they correct their errors asap and you don't have to spend the next 4 months proving to them what idiots they are before they will believe you.