eBay Case Question

Author
Discussion

Megaflow

Original Poster:

9,335 posts

224 months

Tuesday 10th June 2014
quotequote all
Parcel Monkey, my courier, have confirmed that he has not paid customs fees yet, and what do I want to do with the goods if he doesn't. I said that depends on if he chases me for a refund, if he opens a case and wants refund, then I want them returning at his expense.

That said, it has been 24 hours since I messenged A. Chancer with the link to eBay's T&C's regarding customs charges and there has been no response yet, which is a life time for this tool.

I have sold loads of stuff to the EU before, all without issue, this was a first outside of the EU and I had already agreed to the sale and received payment before coming across the customs docs issue.

Note to self: EU sales only from now...

JustinP1

13,330 posts

229 months

Tuesday 10th June 2014
quotequote all
Amen, to the last point.

Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...

Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.

Pulliptears

3,324 posts

165 months

Tuesday 10th June 2014
quotequote all
Slightly OT but there is a way of selling (in the USA certainly, not sure if its come to the UK yet) where you can include customs fees etc. I bought something from the US a few months ago, admittedly on a BIN, and it included shipping to the UK and all customs fees. It was handled by a third party who presumably took the parcel from the seller and paid UK Customs etc
I thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.

As for selling in the EU, don't assume thats too safe either. I believe Greece throws up a whole new set of issues for some reason.

Megaflow

Original Poster:

9,335 posts

224 months

Tuesday 10th June 2014
quotequote all
JustinP1 said:
Amen, to the last point.

Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...

Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.
Not that I know of, it was an original Minstorms robotics kit, 100% complete! but the controller brick was borked and sold as spares or repair.

ETA: Ah, mr chancre is back, typing in Chilean this time, translation says something about DHL unable to contact him. Curious to know hoe he knows the carrier is DHL, the address is incomplete and there are customs charges if the can't contact him... Tit.

I just responded with "In English please"

Edited by Megaflow on Tuesday 10th June 22:49

the_lone_wolf

2,622 posts

185 months

Thursday 12th June 2014
quotequote all
Pulliptears said:
Slightly OT but there is a way of selling (in the USA certainly, not sure if its come to the UK yet) where you can include customs fees etc. I bought something from the US a few months ago, admittedly on a BIN, and it included shipping to the UK and all customs fees. It was handled by a third party who presumably took the parcel from the seller and paid UK Customs etc
I thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.
This is Ebay's Global Shipping Program

The US seller ships it to a company called Pitney Bowes in Kentucky and they handle the onward shipping to the UK, so essentially it's identical for the seller to shipping domestically

Unfortunately, Pitney Bowes have a horrendous reputation for overcharging on import duty (not in my case though) - delayed, lost and opened/repacked packages being damaged - I'm currently waiting on a package that was shipped a week ago, arrived the next day in Erlanger KY and has apparently sat there since, annoying as the seller has done everything right, I'm left hanging and should anything go wrong ebay will by all accounts fob you off...

Pulliptears

3,324 posts

165 months

Thursday 12th June 2014
quotequote all
the_lone_wolf said:
This is Ebay's Global Shipping Program

The US seller ships it to a company called Pitney Bowes in Kentucky and they handle the onward shipping to the UK, so essentially it's identical for the seller to shipping domestically

Unfortunately, Pitney Bowes have a horrendous reputation for overcharging on import duty (not in my case though) - delayed, lost and opened/repacked packages being damaged - I'm currently waiting on a package that was shipped a week ago, arrived the next day in Erlanger KY and has apparently sat there since, annoying as the seller has done everything right, I'm left hanging and should anything go wrong ebay will by all accounts fob you off...
I've had two things come through them, took a bit longer but all arrived ok and the import duty was roughly as I'd calculated. Hope you get your packet soon.

the_lone_wolf

2,622 posts

185 months

Friday 13th June 2014
quotequote all
Pulliptears said:
Hope you get your packet soon.
Cheers

They've had it almost a week and managed to fill in the customs paperwork, generally it seems to take another 3-5days to make it's way from there so there's hope yet, I really could do with it arriving by next Friday...

Megaflow

Original Poster:

9,335 posts

224 months

Saturday 14th June 2014
quotequote all
Update. I think he has got bored, he messages me on Tuesday, with some new spurious reasoning. I messages back saying this:

I said:
Sorry, I am now really confused.

At first you said they could not deliver because the address was incomplete, then you said there was customs charges, now you are saying DHL cannot communicate with you because there is no phone number or email.

Could you:
1) Explain specifically what your issue is?
2) How you found out the address to be allegedly incomplete when the package has not been delivered?
3) How you know the courier is DHL if they have no means of contacting you?

To clarify, I booked the courier through a third party, Parcel Monkey, I have no knowledge or control over which courier they use to send the parcel. So how you came to be in possession of a waybill when the address is allegedly wrong and discovered the courier to be DHL when they have no means of contacting you is confusing me.
Not heard a thing since I sent that.

Megaflow

Original Poster:

9,335 posts

224 months

Tuesday 24th June 2014
quotequote all
Oh joy, cock psocket is back again...

If I am reading eBay's T&C's correctly he can't open a case against me any more because the auction ended more than 45 days ago, is that correct?

shep1001

4,599 posts

188 months

Tuesday 24th June 2014
quotequote all
Megaflow said:
Oh joy, cock psocket is back again...

If I am reading eBay's T&C's correctly he can't open a case against me any more because the auction ended more than 45 days ago, is that correct?
Depends. It recently changed to 180 days I believe

Pulliptears

3,324 posts

165 months

Tuesday 24th June 2014
quotequote all
I think, although I am sometimes wrong (unusual for a woman wink ) that sales before the introduction of the 180 day rule will still fall into the old rule.

That said I hadn't realised the 180 had taken effect yet, for some reason i had August my head.
I'm on my phone now but I'll have a look tomorrow and what I can find.

What's your tracking showing now?

Pulliptears

3,324 posts

165 months

Wednesday 25th June 2014
quotequote all
Ok from a brief look it appears the 180 day protection came in for anything sold on or after the 17th June so you should be ok. Of course PayPal and eBay can be a law unto themselves.

Personally I'd ignore, ignore, ignore. Don't even enter into a conversation with the guy. He might be able to open a case but it will very quickly be closed automatically when the dates are too far back.

Oh and if I haven't said it up thread make sure he's your blocked bidder list!

Megaflow

Original Poster:

9,335 posts

224 months

Wednesday 25th June 2014
quotequote all
I am reasonably confident it is 45 days, sadly that is not until a week today. He just has to be a chancer though, firstly if he had a genuine issue, he would say so rather than keep changing things and throwing odd random snippets in and also he wouldn't wait two weeks to respond!

I shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.

Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.

shep1001

4,599 posts

188 months

Wednesday 25th June 2014
quotequote all
Megaflow said:
I am reasonably confident it is 45 days, sadly that is not until a week today. He just has to be a chancer though, firstly if he had a genuine issue, he would say so rather than keep changing things and throwing odd random snippets in and also he wouldn't wait two weeks to respond!

I shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.

Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.
Game over then. As part of the dispute you are required to provide proof of postage & receipt. You can do this so paypal will not be interested if this is what his gripe is or anything customs related. If he tries the item not as described route then you may have issues

Pulliptears

3,324 posts

165 months

Wednesday 25th June 2014
quotequote all
Yep, if item is showing signed for then that's it, if he claims not received whack in your tracking and watch the case close wink
Even if he claims not as described he will be told to send it back via trackable means and he will have to pay for that himself.

I think you can string this out to day 45 smile

gobuddygo

1,382 posts

184 months

Wednesday 25th June 2014
quotequote all
JustinP1 said:
Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
You can exclude bidders from outside the EU by using the "Exclude certain locations" option just tick all the regions other than EU and your listing wont show up on the other locations eBay sites so they cant bid.

From eBay -

To exclude certain locations:

1.Click My eBay at the top of most eBay pages. You may need to sign in.
2.Place your pointer over the Account tab and click Site Preferences.
3.Click Show to see the Postage and packaging preferences section.
4.Click Edit next to the Exclude postage locations from your listings option.
5.On the next page, select regions and countries where you don't want to post your items. If you only want to select certain countries in a continent, click Show all countries link next to that continent's name.
6.If you want to apply these exclusions to your current listings, select the Apply to all current live listings option.
7.Once you're finished, click the Apply button.





Megaflow

Original Poster:

9,335 posts

224 months

Thursday 17th July 2014
quotequote all
Update.

Having successfully ignored the Chilean clown for two weeks, without response from him, not only are we now beyond the 45 days complaint window, but the listing has also disappeared com my history, and presumably his, today as the listing ended 60 days ago.

shep1001

4,599 posts

188 months

Thursday 17th July 2014
quotequote all
Megaflow said:
Update.

Having successfully ignored the Chilean clown for two weeks, without response from him, not only are we now beyond the 45 days complaint window, but the listing has also disappeared com my history, and presumably his, today as the listing ended 60 days ago.
Should be in the clear unless he goes to his credit card company for a charge back......

tbc

3,017 posts

174 months

Thursday 17th July 2014
quotequote all
All customs fees are buyer responsibility so tell him to jog on.

I usually go for the whole 'send it back for a full refund' line.

They then look up how much it costs to send back and then you never hear from them again.

Pulliptears

3,324 posts

165 months

Thursday 17th July 2014
quotequote all
Marvellous smile
Even a charge back should fail anyway as there is proof of delivery.