Discussion
Used an online company to book a mobile mechanic to come out and perform an Oil and Filter change on my alfa.
I had e-mailed to ask them just before booking if they would reset the oil service interval as it was showing a big red warning light and error messages continuously. I would have changed the oil and filter myself obviously if I could have reset this service interval, however knew you needed to plug it in.
So the mechanic came out, changed the oil and filter, couldn't reset the counter and left.
I contacted the company and they point blank refused to help me get it sorted or give even a partial refund.
Have phoned around and only the local Main Dealer can reset an alfa, however they will only do so if they have done the oil & filter change themselves, understandably.
It's not a lot of money, but I have time on my hands and the principle of it. Should I go online small claims court?
I had e-mailed to ask them just before booking if they would reset the oil service interval as it was showing a big red warning light and error messages continuously. I would have changed the oil and filter myself obviously if I could have reset this service interval, however knew you needed to plug it in.
So the mechanic came out, changed the oil and filter, couldn't reset the counter and left.
I contacted the company and they point blank refused to help me get it sorted or give even a partial refund.
Have phoned around and only the local Main Dealer can reset an alfa, however they will only do so if they have done the oil & filter change themselves, understandably.
It's not a lot of money, but I have time on my hands and the principle of it. Should I go online small claims court?
Efbe said:
Vipers said:
Definitely,
haha, seriously though; i've just wasted £90, and they have made it through telling me they could do something which they couldn't.Terminator X said:
Google how to reset it? My car will reset without a laptop if you know the right buttons to press.
TX.
TX.
stupidbutkeen said:
service menu, key to MAR, side lights on press + and - pressed and keep pressed, after 5 seconds lights off, 5 seconds lights on. Magico hey presto reset to 12000 miles before service
may not work on a newer 156 though but got from alfa sites
I wish, simply can't be done on a 159. Needs plugging in.may not work on a newer 156 though but got from alfa sites
Steffan said:
Outright deliberate misrepresentation. I hope you paid with a credit card in which case resolution is simple. Complain to the cc company who will refund in full. If you paid direct best of luck with the litigation. You should be aware that litigation may result in a court decision in your favour but actually getting any money from the brigands may be difficult. Many deliberate misrepresenters have form and will structure their businesses to avoid effective action. Be aware of this you may not even get costs. Cc's are the best protected payment method.
debit card unfortunately. I didn't think about it at the time.It isn't a great amount of money, but like I said, it's all about principle!
I have used moneyclaimonline before, so know the pitfalls of the system
Martin_M said:
Does your local newspaper have anyone you can write in to for these types of things?
The Sunday Mail in Scotland has one - 'The Judge' who helped me out with something similar once.
not a bad idea, but I don't want to ruin them, it may be a one off, just get my money back The Sunday Mail in Scotland has one - 'The Judge' who helped me out with something similar once.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff