Discussion
ging84 said:
only if you honestly believe there's no other way to get that service light reset without paying the dealer to change it again
If you can find a better way, please let me know. I have searched the internet high and low for a solution.If I had been able to find out how to do this I would have done the oil and oil filter change myself, it's a pretty easy job to do.
Strangely Brown said:
May I ask why you paid them in advance of the work being done?
it's an automated system, you give details when you book, then it should come out on the day, only the mechanic had to postpone a few days, so payment came out.heebeegeetee said:
Is it an oil change light or is it a service light?
it's an oil service message/warningnot the full service warning, just an oil one
op said:
Used an online company to book a mobile mechanic to come out and perform an Oil and Filter change on my alfa.
I had e-mailed to ask them just before booking
Sounds like when the scope of work was agreed and a contact entered into you didn't mention the the reset. I had e-mailed to ask them just before booking
You then increased the scope of supply and they offered it as free good will gesture.
Yes - I think you are wrong.
Edited by balls-out on Monday 16th June 10:19
Mave said:
So... they agreed on writing to reset your light, didn't reset your light, and charged you anyway? I'd be giving them the option of 1) refunding the labour part of the job, 2) paying for Alfa to reset the light, or 3) see you in court.....
No, they charged him him for an Oil and filter change which they carried out. If you think you're getting Money back from a Job they completed because they could not reset the service light then Good luck OP, you'll need it.
AngryPartsBloke said:
No, they charged him him for an Oil and filter change which they carried out.
If you think you're getting Money back from a Job they completed because they could not reset the service light then Good luck OP, you'll need it.
It depends.If you think you're getting Money back from a Job they completed because they could not reset the service light then Good luck OP, you'll need it.
If it was agreed between the parties that the service light change would be completed, this is part of the contract.
Or, if the OP stated that his booking was made subject to the service light being changed, then this would be part of the contract too.
In those cases, the OP has every right to expect that what was agreed would be completed will be so.
JustinP1 said:
It depends.
If it was agreed between the parties that the service light change would be completed, this is part of the contract.
Or, if the OP stated that his booking was made subject to the service light being changed, then this would be part of the contract too.
In those cases, the OP has every right to expect that what was agreed would be completed will be so.
This. A service has two functions; it keeps the car running as it should and, secondly, it's documented so as to maintain the service history and associated value. Completing the service but not logging the history of it removes a significant element of the service's value.If it was agreed between the parties that the service light change would be completed, this is part of the contract.
Or, if the OP stated that his booking was made subject to the service light being changed, then this would be part of the contract too.
In those cases, the OP has every right to expect that what was agreed would be completed will be so.
Block exemption regulation if I remember correctly?!
http://en.wikipedia.org/wiki/Block_Exemption_Regul...
EDIT: bit more here: http://www.blackcircles.com/servicing/about/block-...
http://en.wikipedia.org/wiki/Block_Exemption_Regul...
EDIT: bit more here: http://www.blackcircles.com/servicing/about/block-...
balls-out said:
op said:
Used an online company to book a mobile mechanic to come out and perform an Oil and Filter change on my alfa.
I had e-mailed to ask them just before booking
Sounds like when the scope of work was agreed and a contact entered into you didn't mention the the reset. I had e-mailed to ask them just before booking
You then increased the scope of supply and they offered it as free good will gesture.
Yes - I think you are wrong.
Edited by balls-out on Monday 16th June 10:19
I e-mailed them prior to booking and asked if they could reset the oil service interval. they said they could. so I booked with them the next day.
I have these e-mails, I have my booking receipt. I would not threaten small claims court if I did not have proof of this.
bradjsmith88 said:
As far as I can remember EU law makes it illegal for only Alfa to be able to reset the lights.
What MY make and model is your car - I will have a look what Autodata says tonight if I have it.
It may be a computer is needed, but I would be very VERY surprised if only Alfa can do it!
It sounded odd to me too, but I have phoned around maybe 20 auto electricians, everyone I could find in the area.What MY make and model is your car - I will have a look what Autodata says tonight if I have it.
It may be a computer is needed, but I would be very VERY surprised if only Alfa can do it!
all have said no!
Efbe said:
You missed a major part of this.
I e-mailed them prior to booking and asked if they could reset the oil service interval. they said they could. so I booked with them the next day.
I have these e-mails, I have my booking receipt. I would not threaten small claims court if I did not have proof of this.
Indeed- I mis-understood, reading 'booking' as the appointment. Yes, that sounds pretty clear then that the booking was conditional on the indicator reset, so, I now....I e-mailed them prior to booking and asked if they could reset the oil service interval. they said they could. so I booked with them the next day.
I have these e-mails, I have my booking receipt. I would not threaten small claims court if I did not have proof of this.
"No - you are not wrong". This was part of the contract. Whether small claims is worth the effort is another question.
I have two people I know well, who are both very sucesful in law careers. Both agree - never go to court on principal. Evaluate the time/effort and liklihood of winning with the known current loss and possible recompense.
Efbe said:
It sounded odd to me too, but I have phoned around maybe 20 auto electricians, everyone I could find in the area.
all have said no!
Wasn't saying that anyone could do it - as they will need the right equipment if required - and this may be prohibitively expensive - but i'm sure there will always be someone other than Alfa that can do it!all have said no!
EDIT: http://www.alfaowner.com/Forum/alfa-159-brera-and-...
Few names in the above thread of garages that can do it - maybe worth giving them a call and asking what they use to see if you can narrow it down?
Edited by bradjsmith88 on Monday 16th June 11:57
Cheers for the help everyone.
Wasn't sure if I was being a bit over the top, but seems to be largely in agreement here.
I get the point about weighing up the time/effort. Fortunately I have lots of time, and know the process well, for various reasons have been to court quite a few times, though never on the wrong end of the dock
so off to MCOL it is!
only wish I could name and shame here, still if you were to google: mobile mechanic, the site would come right at the top.
Wasn't sure if I was being a bit over the top, but seems to be largely in agreement here.
I get the point about weighing up the time/effort. Fortunately I have lots of time, and know the process well, for various reasons have been to court quite a few times, though never on the wrong end of the dock
so off to MCOL it is!
only wish I could name and shame here, still if you were to google: mobile mechanic, the site would come right at the top.
Alternatively find someone on Alfaowner who can do it for you for a beer. http://www.alfaowner.com/Forum/yorkshire/
If you have been through MCOL etc before, you'll know that they frown on you not exhausting all other avenues, so I suggest you try a bit harder to get a resolution out of the company. Me, I wouldn't bother. At best you're likely to win damages which are going to be a fraction of the £90.
If you have been through MCOL etc before, you'll know that they frown on you not exhausting all other avenues, so I suggest you try a bit harder to get a resolution out of the company. Me, I wouldn't bother. At best you're likely to win damages which are going to be a fraction of the £90.
If you haven't done so already, write to them outlining your position and what you'd like them to do about it, and, importantly, give them a period of time to respond (14 days or so would be reasonable), after which you will initiate the claim if you haven't heard anything.
Bear in mind that the company have done the body of the work, so you perhaps ought not feel entitled to the full cost of the work. I would have thought it sensible to get a couple of quotes from garages to reset the light and suggest this as the compromise figure.
Bear in mind that the company have done the body of the work, so you perhaps ought not feel entitled to the full cost of the work. I would have thought it sensible to get a couple of quotes from garages to reset the light and suggest this as the compromise figure.
You paid by Visa Debit, so you are protected by the chargeback scheme.
http://www.which.co.uk/consumer-rights/problem/how...
If you used a CC, then for any purchase over £100, your CC company are jointly and severably liable by law. Below £100, there's nothing in law that says your CC company must refund you, but there is a voluntary scheme.
AND THE VOLUNTARY SCHEME APPLIES TO DEBIT CARDS AS WELL AS CREDI CARDS.
If you have details showing breach of contract (email before detailing service light enquiry + email after refusing to refund) then ring your bank and ask for a Visa chargeback. You will have to be insistent, but if you persist your bank should help you with this.
http://www.which.co.uk/consumer-rights/problem/how...
If you used a CC, then for any purchase over £100, your CC company are jointly and severably liable by law. Below £100, there's nothing in law that says your CC company must refund you, but there is a voluntary scheme.
AND THE VOLUNTARY SCHEME APPLIES TO DEBIT CARDS AS WELL AS CREDI CARDS.
If you have details showing breach of contract (email before detailing service light enquiry + email after refusing to refund) then ring your bank and ask for a Visa chargeback. You will have to be insistent, but if you persist your bank should help you with this.
mikeveal said:
You paid by Visa Debit, so you are protected by the chargeback scheme.
http://www.which.co.uk/consumer-rights/problem/how...
If you used a CC, then for any purchase over £100, your CC company are jointly and severably liable by law. Below £100, there's nothing in law that says your CC company must refund you, but there is a voluntary scheme.
AND THE VOLUNTARY SCHEME APPLIES TO DEBIT CARDS AS WELL AS CREDI CARDS.
If you have details showing breach of contract (email before detailing service light enquiry + email after refusing to refund) then ring your bank and ask for a Visa chargeback. You will have to be insistent, but if you persist your bank should help you with this.
Good advice. My experience when working for citizens advice on debt counselling was also that voluntary chargebacks are definitely worth chasing. But the OP will need to be persistent with the bank. I think in time the bank will refund: escalate to a formal complaint if the prosrastination gets too excessive.http://www.which.co.uk/consumer-rights/problem/how...
If you used a CC, then for any purchase over £100, your CC company are jointly and severably liable by law. Below £100, there's nothing in law that says your CC company must refund you, but there is a voluntary scheme.
AND THE VOLUNTARY SCHEME APPLIES TO DEBIT CARDS AS WELL AS CREDI CARDS.
If you have details showing breach of contract (email before detailing service light enquiry + email after refusing to refund) then ring your bank and ask for a Visa chargeback. You will have to be insistent, but if you persist your bank should help you with this.
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