Telegraph pole advice
Discussion
king chainsaw, 
Vaud said:
Openreach
Mr Joe Garner Chief Executive
Email joe (dot) garner@openreach.co.uk
and / or add in:
gavin (dot) e (dot) patterson@bt.com
(BT group CEO)
The "office of the CEO" exec team will sort it out for you. Just write a short polite email stating the facts.
I use to work with Joe Garner at HSBC, he actually cares about what the customer wants, and is a very fair guy. Often I would suspect emailing a CEO would be pointless, but in the case of Joe, I think you will quickly get the result that your looking for. Mr Joe Garner Chief Executive
Email joe (dot) garner@openreach.co.uk
and / or add in:
gavin (dot) e (dot) patterson@bt.com
(BT group CEO)
The "office of the CEO" exec team will sort it out for you. Just write a short polite email stating the facts.
Jonathan27 said:
I use to work with Joe Garner at HSBC, he actually cares about what the customer wants, and is a very fair guy. Often I would suspect emailing a CEO would be pointless, but in the case of Joe, I think you will quickly get the result that your looking for.
It's a shame his attitude towards the customer hasn't filtered down the ranks of the company he heads.Then again - as I was told by the Openreach automated reply to my complaint - i'm not their customer.
The one thing worse than being a customer who has a problem - is not being a customer who has a problem......since you lack even the tiny amount of leverage that taking your 'custom' elsewhere may have.
V8forweekends said:
Cliftonite said:
Shirley, the standard PH answer is to simply cut any wires attached to the pole and fight it out when the engineers come to investigate?
Shin up pole, frozen sausages in junction box, etcC-T got back to me. Very nice man who took some details and looked into it.
Got back to me extremely promptly - but he couldn't find a record of the work in their database (he obviously did look as he reeled off a list of other work they had done in the area recently including road names, properties etc). He said either they didn't do it - or if they did, they don't have a record of it.
Looks like i'll have to continue to pursue Openreach. I have had no further communication with them since my e-mail to the CEO was passed onto their complaints team.........
Got back to me extremely promptly - but he couldn't find a record of the work in their database (he obviously did look as he reeled off a list of other work they had done in the area recently including road names, properties etc). He said either they didn't do it - or if they did, they don't have a record of it.
Looks like i'll have to continue to pursue Openreach. I have had no further communication with them since my e-mail to the CEO was passed onto their complaints team.........
Take a chainsaw or a JCB to it (and stand back for the spectical as they come to find out what went wrong!) ha! But let me know so I can come and watch as well!
It's your land after all, so if they want to be silly enough to place their property on your land you might be entitled to remove it????
It's your land after all, so if they want to be silly enough to place their property on your land you might be entitled to remove it????
kapiteinlangzaam said:
Excuse the dumb question, but whats the worst that could happen if you knock it down?
I dont mean obviously hacking away at it with an axe, but for example hiring a JCB for a day (to do some ground work, obviously
) and just knocking the bugger over??
Great (or stupid) minds!I dont mean obviously hacking away at it with an axe, but for example hiring a JCB for a day (to do some ground work, obviously
) and just knocking the bugger over??pherlopolus said:
take it down, remove all trace. deny all knowledge of it ever being there.
Unfortunately - something tells me that the neighbours who would be affected by me doing his would have something to say on the matter when they are left without a landline/internet however long it takes to sort out.Much as it would be satisfying - i'd hate to drag them into it too.
Jobbo said:
Mobile phone masts are a pain - but they only get the protection of the Telecommunications Code if they have a lease (or at least written agreement) originally. If the mobile operator were to erect a mast on your land without consent (as Openreach have done here) then they wouldn't be protected; it's the same as any other trespass.
No need for the expense of a solicitor with Openreach; they will deal with it, though not necessarily instantly. However, as soon as you put them on notice that the apparatus is on your land without consent then they will have to deal with it. The extra problem here is any damage caused, but that again isn't likely to need a solicitor to sort out.
Solicitor to make them take notice. At the moment they dont appear to beNo need for the expense of a solicitor with Openreach; they will deal with it, though not necessarily instantly. However, as soon as you put them on notice that the apparatus is on your land without consent then they will have to deal with it. The extra problem here is any damage caused, but that again isn't likely to need a solicitor to sort out.
vanordinaire said:
As far as I know it's a criminal offence to 'interfere with communications equipment'. Not sure if it applies to the poles before the wires are up but once it's up and running you are pretty stuffed.
The pole on my land that will probably be having an "accident" is totally redundant, there is a wire coming to it from the main pole, (which is not now moving), the wires that leave it are to my now unoccupied and soon to be demolished industrial buildings so there will be no disturbance to anyone when it gets broken during the demolition. You will get nowhere with BT or Openreach
They are a law unto themselves
Most of their work is done by contractors who only do as the saying goes ......
"We are told what to do mister" and "any complaints take it up with BT"
Believe me, as someone who works for a local leccy company where we both use the same poles (which are normally ours and BT share them)
When we change a pole we have a nightmare getting BT to move their equipment ! Can take up to 3 years !!!!!!
leave it for a few weeks don't contact BT or Openreach then.........
I could (wink wink nudge nudge) suggest , if you can, "break" next doors wire off the pole at night time after time and deny all knowledge of it
If you have a look closely , is there a cable going from the ground up the pole ? then feeding next door ?
Badgers rabbits and dogs love to chew these cables
When BT turn up to repair it tell them No access to my property as the pole hasn't got a wayleave on it
Unfortunately you will p..s off you neighbour but again , I know nothing !
They are a law unto themselves
Most of their work is done by contractors who only do as the saying goes ......
"We are told what to do mister" and "any complaints take it up with BT"
Believe me, as someone who works for a local leccy company where we both use the same poles (which are normally ours and BT share them)
When we change a pole we have a nightmare getting BT to move their equipment ! Can take up to 3 years !!!!!!
leave it for a few weeks don't contact BT or Openreach then.........
I could (wink wink nudge nudge) suggest , if you can, "break" next doors wire off the pole at night time after time and deny all knowledge of it
If you have a look closely , is there a cable going from the ground up the pole ? then feeding next door ?
Badgers rabbits and dogs love to chew these cables
When BT turn up to repair it tell them No access to my property as the pole hasn't got a wayleave on it
Unfortunately you will p..s off you neighbour but again , I know nothing !
897sma said:
Can't whoever is supplied by the pole call and complain on your behalf as they would be customers so will get over that hurdle
Yeh - I did think of that - unfortunately i'm away on business all week. I may knock round at the weekend and have a word (assuming I have got nowhere with Openreach by then).OP you need to get a solicitor involved, and formal notices of trespass to the company secretary
And I would start charging them rent in the absence of action after 7 days from notice of trespass, and a fee for your time in sorting this out.
Stay polite, stay legal and the god in the curly wig shall smile upon you and smite upon your foe
And I would start charging them rent in the absence of action after 7 days from notice of trespass, and a fee for your time in sorting this out.
Stay polite, stay legal and the god in the curly wig shall smile upon you and smite upon your foe
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