Personal trainer - No sessions or refund!

Personal trainer - No sessions or refund!

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AndStilliRise

Original Poster:

2,295 posts

116 months

Tuesday 14th October 2014
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I am guessing I already know the answer to this!

Transferred money into a personal trainers account about a month ago and she is now not returning phone calls or text messages.

Can the BiB do anything?
I was wondering if they could phone her.




spikeyhead

17,299 posts

197 months

Tuesday 14th October 2014
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Do you have an address, or a name and town?

I rather suspect that your money is now hers and it's not worth the effort finding where it's gone.

trashbat

6,006 posts

153 months

Tuesday 14th October 2014
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It's a civil matter. Do you have their address?

robinessex

11,050 posts

181 months

Tuesday 14th October 2014
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Forget her. Buy a mountain bike, and go for a 15 mile cross country pedal each day. Get a dog and take it with you. Make sure the route goes pass a pub. Buy some Lycra leggings. And a couple of flashing lights.

TooMany2cvs

29,008 posts

126 months

Tuesday 14th October 2014
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Is there any more to it than you transferred money to a semi-random person? Any kind of contract? Any kind of proof of anything?

AndStilliRise

Original Poster:

2,295 posts

116 months

Tuesday 14th October 2014
quotequote all
TooMany2cvs said:
Is there any more to it than you transferred money to a semi-random person? Any kind of contract? Any kind of proof of anything?
Afraid not.

Its not a massive amount, however enough to be annoyed with.

No contract. There are people we both know, so I am trying to get them to have a word. There is a lesson to be learned here.......should have paid cash as instincts were telling me. F wkers.

Du1point8

21,606 posts

192 months

Tuesday 14th October 2014
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Does the PT work out of a gym? If so can you not contact them and find out more information?

JustinP1

13,330 posts

230 months

Tuesday 14th October 2014
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Du1point8 said:
Does the PT work out of a gym? If so can you not contact them and find out more information?
If it's enough to annoy you, and you feel like investing a bit of time, you could end up being quite persuasive.


What I've done before is creating a 'chance meeting' with the person, and instead of embarrassing them, pretended that I've not cottoned on that I've been scammed.

So, for example:

"Oh, Ian, great to see you! I've been trying to get in touch with you for ages about booking in my first session, but I've had terrible problems with my phone - can we do tomorrow?"

Starting on a friendly basis might just get them to treat you the same - even admit that they can't fit you in and give your money back.

If you go in down the 'why have you scammed me' route, they'll immediately become defensive and you'll be back to square one.

AndStilliRise

Original Poster:

2,295 posts

116 months

Tuesday 14th October 2014
quotequote all
JustinP1 said:
If it's enough to annoy you, and you feel like investing a bit of time, you could end up being quite persuasive.


What I've done before is creating a 'chance meeting' with the person, and instead of embarrassing them, pretended that I've not cottoned on that I've been scammed.

So, for example:

"Oh, Ian, great to see you! I've been trying to get in touch with you for ages about booking in my first session, but I've had terrible problems with my phone - can we do tomorrow?"

Starting on a friendly basis might just get them to treat you the same - even admit that they can't fit you in and give your money back.

If you go in down the 'why have you scammed me' route, they'll immediately become defensive and you'll be back to square one.
smile

Now that's a plan.

I will give it a few days to cool off and then hopefully catch her at the gym one evening.

I just have to try and be nice!

AndStilliRise

Original Poster:

2,295 posts

116 months

Tuesday 14th October 2014
quotequote all
Du1point8 said:
Does the PT work out of a gym? If so can you not contact them and find out more information?
She does yes. But I don't want to be seen stalking her or anything. Things like this, there are fine lines between harassment/bullying/stalking.

Think I would prefer to let it go than be on the wrong side of the BiB.

From what I can see she owes me either 4 sessions or £160 - what do you think worth chasing? Or shall i just put it down as a lesson well learnt.

Oakey

27,561 posts

216 months

Tuesday 14th October 2014
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Of course it's worth chasing, if you don't think so I'll give you my bank details and you can deposit £160 in my bank too if you like biggrin

Go with Justins method

nick s

1,368 posts

217 months

Tuesday 14th October 2014
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As above. Justin's method is brilliant! Great advice.

anonymous-user

54 months

Tuesday 14th October 2014
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A contract does not have to be a piece of paper with contract written on it. OP, if you agreed to pay for a service, you made a contract with the person who agreed to provide the service. Whether it is worth the hassle of seeking the money back is another matter.

walm

10,609 posts

202 months

Tuesday 14th October 2014
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AndStilliRise said:
Things like this, there are fine lines between harassment/bullying/stalking.

Think I would prefer to let it go than be on the wrong side of the BiB.
Ha! Picture this...
"Please Officer, I am being stalked."
"Who by?"
"This bloke."
"Right, but who is he and why is he stalking you."
"Well, I nicked £160 off him."

Bib will be interested in neither the stealing (civil) nor stalking (comedy).

JustinP1

13,330 posts

230 months

Tuesday 14th October 2014
quotequote all
AndStilliRise said:
I just have to try and be nice!
You have to be super-nice. Smile more than you ever have done.

Scamsters, or shysters, or people that a bit slack justify their actions to themselves internally as making out their actions as legitimate and convincing themselves the other party deserved it. Or, what can happen is they feel guilty, and hide from that guilt by avoiding you.

When you see them, if you pretend that nothing's wrong, and even indeed don't imply that they've been wrong so far, and be super, super nice and smily, something called reciprocity kicks in. Humans are programmed to mimic gestures, and to be nice to people that are nice to them.


Edited to add - if you knock on their door and make demands and follow them round, then of course this can be misconstrued in all sorts of ways. However, a smiling happy person, blaming themselves for the other party not being able to contact them?

Making contact like I've described has a second purpose. It proves to them that they can't 'escape'. So, if they were to 'disappear' a second time, the second time that you see each other again, the meeting won't be so nice.

Edited by JustinP1 on Tuesday 14th October 11:24

Du1point8

21,606 posts

192 months

Tuesday 14th October 2014
quotequote all
AndStilliRise said:
Du1point8 said:
Does the PT work out of a gym? If so can you not contact them and find out more information?
She does yes. But I don't want to be seen stalking her or anything. Things like this, there are fine lines between harassment/bullying/stalking.

Think I would prefer to let it go than be on the wrong side of the BiB.

From what I can see she owes me either 4 sessions or £160 - what do you think worth chasing? Or shall i just put it down as a lesson well learnt.
Its not stalking/harassment/bullying to turn up to enquire in person about something you have bought and not received... I think they would be hard pressed to claim otherwise when they are not returning calls, etc.

I would get someone to ring up (other than yourself) to enquire about PT sessions and say they have heard good reviews of the PT, then you happen to turn up at the same time and ask them what is going on when accidentally bumping into them, rather than turn up several times hoping they are working that day.

AndStilliRise

Original Poster:

2,295 posts

116 months

Tuesday 14th October 2014
quotequote all
JustinP1 said:
You have to be super-nice. Smile more than you ever have done.

Scamsters, or shysters, or people that a bit slack justify their actions to themselves internally as making out their actions as legitimate and convincing themselves the other party deserved it. Or, what can happen is they feel guilty, and hide from that guilt by avoiding you.

When you see them, if you pretend that nothing's wrong, and even indeed don't imply that they've been wrong so far, and be super, super nice and smily, something called reciprocity kicks in. Humans are programmed to mimic gestures, and to be nice to people that are nice to them.
I am going with this Justin - Thanks. Finally some PH advice I can actually use!

I can wait. Lets be patient and see how this unfolds.

Just remembered a quote from a film:
When you think you are F them, they are F you.

JQ

5,733 posts

179 months

Tuesday 14th October 2014
quotequote all
AndStilliRise said:
I am going with this Justin - Thanks. Finally some PH advice I can actually use!

I can wait. Lets be patient and see how this unfolds.

Just remembered a quote from a film:
When you think you are F them, they are F you.
and don't forget this approach has the added benefit of you no longer needing a personal trainer as you'll be spending 5 hrs a day in the gym for the next 2 weeks so you can bump into them. It's a win win.

TooMany2cvs

29,008 posts

126 months

Tuesday 14th October 2014
quotequote all
Breadvan72 said:
A contract does not have to be a piece of paper with contract written on it. OP, if you agreed to pay for a service, you made a contract with the person who agreed to provide the service. Whether it is worth the hassle of seeking the money back is another matter.
Very true, but if they decide to deny having any such conversation with you...

anonymous-user

54 months

Tuesday 14th October 2014
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How does the trainer account for the payment into the account, then? If someone denies a conversation, then you can have a swearing match in front of a Judge (I would not recommend this over £160) and see who is believed.