Dealer damaging car.
Discussion
OH needed a new key for her car, and they tried to access the OBD port on it and in doing so snapped the clips holding the cover in. OH went apoplectic and they replaced it FOC. I was wondering if they had to or was a gesture of good will and probably scared of OH (she scares me sometimes!)
It depends.
If the dealer has taken reasonable care, and the damage occurred regardless of this, then no, they are not bound to replace the damaged part free of charge.
Imagine that they are removing an exhaust manifold. They use plusgas on the studs but some of them still shear. The shared studs must be drilled out, which is a pain and takes an extra hour. Who is liable for the extra labour?
The answer isn't the dealer. They've taken reasonable precautions and the damage was unavoidable.
If the dealer has taken reasonable care, and the damage occurred regardless of this, then no, they are not bound to replace the damaged part free of charge.
Imagine that they are removing an exhaust manifold. They use plusgas on the studs but some of them still shear. The shared studs must be drilled out, which is a pain and takes an extra hour. Who is liable for the extra labour?
The answer isn't the dealer. They've taken reasonable precautions and the damage was unavoidable.
Hol said:
If she is as 'sassy' as you say, then don't be surprised if she has trouble getting a servicing appointment from that dealer in the future.
We both use a local independant for the things I can't do. But servicing and minor things I tend to do it.But we had to go to the main stealer to get a spare key, thus why the damage happened.
I don't work with cars, but do work with items that require some dismantling before the work can be carried out. In some cases it is impossible not to cause some damage in the process. So it all depends on the circumstances, as has already been pointed out. If the clips broke because it was a poor design, or the plastic had hardened to the point that bending it meant it snapped, then there is no reason why the dealer should replace it at their own expense.
It does help if they warn the customer first, though.
It does help if they warn the customer first, though.
JakeThePeg said:
OH needed a new key for her car, and they tried to access the OBD port on it and in doing so snapped the clips holding the cover in. OH went apoplectic and they replaced it FOC. I was wondering if they had to or was a gesture of good will and probably scared of OH (she scares me sometimes!)
She sounds like the customer from hell. What would she have done if it had been something worth getting upset about?Monkeylegend said:
She sounds like the customer from hell. What would she have done if it had been something worth getting upset about?
Customer from hell just because main dealers broke something then tried to claim it wasn't them. So understandably, to me, she got annoyed, spoke to the manager who agreed to replace it. Real problem customer that is.
JakeThePeg said:
Monkeylegend said:
She sounds like the customer from hell. What would she have done if it had been something worth getting upset about?
Customer from hell just because main dealers broke something then tried to claim it wasn't them. So understandably, to me, she got annoyed, spoke to the manager who agreed to replace it. Real problem customer that is.
Monkeylegend said:
JakeThePeg said:
Monkeylegend said:
She sounds like the customer from hell. What would she have done if it had been something worth getting upset about?
Customer from hell just because main dealers broke something then tried to claim it wasn't them. So understandably, to me, she got annoyed, spoke to the manager who agreed to replace it. Real problem customer that is.
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