Salesman cock up?

[ruff'n'smov]

Sheepshanks said:

ruff'n'smov said:

went with him to get refund and he ask for them to split the difference and they point blank refused.
Ultimately someone else will get tye deal

Regardless of it being a error or deliberate. 11th hour cock up call gives no.confidence in the knobs.

Will they be compensating him for his loss of time and disappointment?

The lad is very philosophical about it, and getting the right motor at the right price is the thing he wants, life's too short to be fecking about with Ombudsman, for half an hour wasted , seeing a business Manager getting handed his own arse by a 20 year old lad while trying to be cocky , was compensation enough for him. Plus a good life experience.

[ruff'n'smov]

Butter Face said:

I never said it wasn't a poor show on the dealers part, they've obviously sold enough cars that they couldn't be arsed to do anything about it.

They've cocked up, they've said they've cocked up. They don't have to do anything about it, it's poor form to not do anything but have the done anything legally wrong? Nope.

I agree that people invest time etc, so does the salesman tbh and he won't be getting anything for 'lost time'

I agree with everything you're saying there Butter Face, but the last sentence let you down, get to the back of the class.

[Deerfoot]

Butter Face said:

so does the salesman tbh and he won't be getting anything for 'his screw-up')

EFA.

Spookily enough, most people don't benefit from their mistakes either so I'll not lose too much sleep over the salesman's loss.

[Butter Face]

Deerfoot said:

Butter Face said:

so does the salesman tbh and he won't be getting anything for 'his screw-up')

EFA.

Spookily enough, most people don't benefit from their mistakes either so I'll not lose too much sleep over the salesman's loss.

There was a little winking smiley at the end. Just in case you missed he humour, it was a joke.

Hope that helps.

[Deerfoot]

Butter Face said:

There was a little winking smiley at the end. Just in case you missed he humour, it was a joke.

Hope that helps.

Yep, I did see it but it's so hard to tell when a sales professional is telling the truth.

[Butter Face]

Deerfoot said:

Butter Face said:

There was a little winking smiley at the end. Just in case you missed he humour, it was a joke.

Hope that helps.

Yep, I did see it but it's so hard to tell when a sales professional is telling the truth.

Whereas engineers are known for their amazing sense of humour......

[Deerfoot]

Butter Face said:

Whereas engineers are known for their amazing sense of humour......

Evidently so.

I've always enjoyed your posts, even through your brief flirtation with Skoda you've remained a beacon of sensibility in the ranks of sales professionals on this site, and long may it continue.

[Butter Face]

Deerfoot said:

Butter Face said:

Whereas engineers are known for their amazing sense of humour......

Evidently so.

I've always enjoyed your posts, even through your brief flirtation with Skoda you've remained a beacon of sensibility in the ranks of sales professionals on this site, and long may it continue.

Haha, cheers. I may have sold my soul to the devil (he bought GAP too) but I like to think I'm still partially a sensible human being!

[Deerfoot]

Butter Face said:

Haha, cheers. I may have sold my soul to the devil (he bought GAP too) but I like to think I'm still partially a sensible human being!

Absolutely!

I wish you a good evening, and a good quarter.

[emmaT2014]

Unless the salesman offered to cover the outstanding finance it isn't reasonable to expect himto do so. OP realises this I'm sure. A lower rate could perhaps have been offered but wasn't. They are obviously not desperate for your business so good luck to them and to your boy. All's well that ends well.

[ruff'n'smov]

Deerfoot said:

Butter Face said:

There was a little winking smiley at the end. Just in case you missed he humour, it was a joke.

Hope that helps.

Yep, I did see it but it's so hard to tell when a sales professional is telling the truth.

There you go using Sales and Professional in the same sentence

[Jasandjules]

ruff'n'smov said:

There you go using Sales and Professional in the same sentence

Do you have a signed contract with the figures written down (i.e. the agreed figures)?

[Sheepshanks]

emmaT2014 said:

Unless the salesman offered to cover the outstanding finance it isn't reasonable to expect himto do so. OP realises this I'm sure.

Depends how the deal was pitched - usually car sales people focus totally on the monthly payment. Often it's the first question - "how much a month do you want to pay?" And it's typically the highlighted figure in car ads.

[theshrew]

Surely if he's done the deal at x price then that's what it should be. They messed up that's not your fault.

[emmaT2014]

I bought a car

Sheepshanks said:

emmaT2014 said:

Unless the salesman offered to cover the outstanding finance it isn't reasonable to expect himto do so. OP realises this I'm sure.

Depends how the deal was pitched - usually car sales people focus totally on the monthly payment. Often it's the first question - "how much a month do you want to pay?" And it's typically the highlighted figure in car ads.

I bought a car from a 'monthly deal' type outlet once. Low starting price and waited for hours for the salesman and his Manager's tactics to conclude their final inflated finance deal and bought it cash at the low price advertised. They weren't happy but I was.

It's only a car. If the deal isn't for you buy another somewhere else they usually make them in batches of thousands all the same.

[AW111]

Butter Face said:

Haha, cheers. I may have sold my soul to the devil (he bought GAP too) but I like to think I'm still partially a sensible human being!

Cash or finance?

I assume you had your soul valeted and detailed first?

It woukd be a bummer if he came back and said there were some sins you hadn't mentioned, and the deal was off...

[Butter Face]

AW111 said:

Butter Face said:

Haha, cheers. I may have sold my soul to the devil (he bought GAP too) but I like to think I'm still partially a sensible human being!

Cash or finance?

I assume you had your soul valeted and detailed first?

It woukd be a bummer if he came back and said there were some sins you hadn't mentioned, and the deal was off...

I'd tell him to take his SOGA waffle and see him in court, obviously

[ruff'n'smov]

Jasandjules said:

Do you have a signed contract with the figures written down (i.e. the agreed figures)?

Only the sales order, which had the PX on but didn't have a section which would show the price to change after old car settlement figure had been taken into account.
So pretty ambiguous I would have thought. ?

[markmullen]

baccalad said:

If they've advertised the car at that price to you, they may be obliged under law to sell it to you at that price even if it was a cock up. I know of someone who recently saw a used Corsa VXR on a dealer's website at a pretty good price. It turned out that the price advertised was supposed to be with the part exchange of said buyer's current car but by some cock up this wasn't stated on the website. He went ahead and bought the car and got to sell on his old car privately, as if they'd refused the sale as it'd been advertised on the website they'd have been breaking the law. Apparently the dealer didn't even break even on the car but my mate got a good deal.

Someone who knows more about the law surrounding this may be able to advise further

[STW2010]

markmullen said:

baccalad said:

If they've advertised the car at that price to you, they may be obliged under law to sell it to you at that price even if it was a cock up. I know of someone who recently saw a used Corsa VXR on a dealer's website at a pretty good price. It turned out that the price advertised was supposed to be with the part exchange of said buyer's current car but by some cock up this wasn't stated on the website. He went ahead and bought the car and got to sell on his old car privately, as if they'd refused the sale as it'd been advertised on the website they'd have been breaking the law. Apparently the dealer didn't even break even on the car but my mate got a good deal.

Someone who knows more about the law surrounding this may be able to advise further

My reaction too. I would have thought that instead of making a loss on the car they would rather back out of the deal and offer some means of 'compensation' to cover the time wasted and fuel used.