Respray devalues new car?

Author
Discussion

TheProfessor

158 posts

145 months

Monday 15th December 2014
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I'd be asking Jaguar to supply the dealer with a new front bumper skin, and then ask the dealers paint shop to match that to the car.

Saves the initial hassle of getting the whole front end painted to try and match the original front bumper paint job from an automated robot.

Don't forget that the Jag paint shop will have more experience at color matching in such circumstances.

If that fails then consider falling back to plan b.

Regards

SkinnyBoy

4,635 posts

258 months

Monday 15th December 2014
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The reason is the OEM painted bumper is painted separate from the car. You would be surprised at the amount of rectification for paint that goes on at any of the manufacturers. The tolerance is +/- 10% on average for colour match. Any decent paint shop that has a decent painter will make your car spot on. Don't worry about the paint coming off, if it does then the painter will be liable for this.

supersport

4,059 posts

227 months

Monday 15th December 2014
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Whilst it should never have left the factory like this, I can't see any other solution. Many main dealers routinely do this kind of repair on all second hand stock. If you buy a used 911 from a Porsche dealer, it will the bumper taken off and repainted from the windscreen forward.


With these feet

5,728 posts

215 months

Monday 15th December 2014
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As already said, you cant just paint 1 panel and expect a match. Its the very reason for why there is a mis match in the first place - the panels were not sprayed together.

As for rejection, was there not a car on here - a Citroen IIRC that had numerous issues but the main one being horrendous paint match on the front bumper and wings. I seem to recall he got what he wanted?

TooMany2cvs

29,008 posts

126 months

Monday 15th December 2014
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With these feet said:
As for rejection, was there not a car on here - a Citroen IIRC that had numerous issues but the main one being horrendous paint match on the front bumper and wings. I seem to recall he got what he wanted?
There was rather more to that than just a poor colour match.
http://www.pistonheads.com/gassing/topic.asp?t=139...

Jim1556

1,771 posts

156 months

Monday 15th December 2014
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TooMany2cvs said:
They're painting the wings & bonnet because they can't guarantee that the front bumper'll be the same shade as the rest of the car, so they'll blend it in over the length.

Rejecting the car for a colour match on the bumper? Not going to happen.
Let me get this straight - just incase I've misunderstood your post...

You buy a NEW car, whether it's £10k, £40k, or £200k and you'd be happy with a paint mismatch?

I know I wouldn't be, and the sale of goods act would agree with me!

http://www.whatcar.com/car-news/citroen-c3-picasso...

TooMany2cvs

29,008 posts

126 months

Monday 15th December 2014
quotequote all
Jim1556 said:
Let me get this straight - just incase I've misunderstood your post...

You buy a NEW car, whether it's £10k, £40k, or £200k and you'd be happy with a paint mismatch?
Depending on the mismatch, no - but I wouldn't be expecting more than a repaint of the affected areas.

Jim1556 said:
I know I wouldn't be, and the sale of goods act would agree with me!
Care to point to which bit?
http://www.legislation.gov.uk/ukpga/1979/54

wc98

10,391 posts

140 months

Monday 15th December 2014
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4rephill said:
It's not just at the factory that a lot of cars (including "high-end cars"), require paint rectification work - A lot of cars gets delivered to the dealership and then head straight to the paint-shop for work before the owner takes delivery (The difference being that the owners are never made aware of it!)
one of my mates owns a body shop, i would say half of his work is brand new seat and vauxhall cars just off the trailer at the dealers. some of the damage is shocking ,they must be playing banger racing at the dealers he covers. i have seen entire sides of new cars having to be repaired/replaced.

Jim1556

1,771 posts

156 months

Monday 15th December 2014
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TooMany2cvs said:
Happy to: readit




14 Implied terms about quality or fitness.

(1)Except as provided by this section and section 15 below and subject to any other enactment, there is no implied about the quality or fitness for any particular purpose of goods supplied under a contract of sale.

(2)Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.

(2A)For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.

(2B)For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,

(b)appearance and finish,

(c)freedom from minor defects,

(d)safety, and

(e)durability.

(2C)The term implied by subsection (2) above does not extend to any matter making the quality of goods unsatisfactory—

(a)which is specifically drawn to the buyer’s attention before the contract is made,

(b)where the buyer examines the goods before the contract is made, which that examination ought to reveal, or

(c)in the case of a contract for sale by sample, which would have been apparent on a reasonable examination of the sample.




To me (I think I'm quite reasonable), I'd expect a brand new car to be without imperfections! Otherwise, I'd buy a second hand car. I don't think it's unreasonable to expect goods that match their description...

TooMany2cvs

29,008 posts

126 months

Monday 15th December 2014
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Jim1556 said:
Happy to: readit
Don't forget the bits about acceptance - I'd have said two months was sufficient to notice a mismatch of the front bumper, wouldn't you? - and about the vendor's right to repair.

Jim1556 said:
To me (I think I'm quite reasonable), I'd expect a brand new car to be without imperfections!
I think I might like your planet. Can you give directions?

Jim1556

1,771 posts

156 months

Monday 15th December 2014
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TooMany2cvs said:
I think I might like your planet. Can you give directions?
Indeed, it's quite nice this time of year! wink

Yes, I think 2 months is more than enough - did I miss that in the OP?

I've only once picked up a brand new car (voluntary redundancy from the British Army), probably never again, but I was meticulous when I picked it up with the help of a friend. It's been brilliant since (Octavia VRS). Paint defects should be picked up at PDI though, and on a £60k+ car? I'd say that's very poor customer service (at best)...

Caterhamfan

304 posts

170 months

Tuesday 16th December 2014
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bunyarra said:
But don't want to really, like it far too much plus will be 203 months before another can be obtained and I have no other car to use.
I see your problem, that's an awfully long time to wait for another one getmecoat

The Surveyor

7,576 posts

237 months

Tuesday 16th December 2014
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hora said:
I'd reject the car if possible.....
You can't reject a car on the basis of a manufacturing fault that can be rectified by the dealer. If the rectification work isn't up to scratch and after repainting there is still a colour difference between the bumper then that's a different matter.

There is nothing mysterious about factory paintwork that can't be replicated perfectly well by a man with a spray gun, indeed given the shocking finish on most new cars (BMW's for example) a repaint may even be better, it certainly won't devalue the car in financial terms but it may take the gloss off the 'new car' purchase which the dealer should be making efforts to compensate.

av185

18,511 posts

127 months

Tuesday 16th December 2014
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theshrew said:
If it's sprayed well you won't be able to tell it's been done so why would anyone know it's been done.
Paint depth guage.

There will always be a difference in colour between painted plastic and painted metal. Also it is likely that the bumpers are painted off the car prior to assembly with a different paint sample. There have been several cases of similar mismatching on the 991 GT3 and Boxsrter GTS threads........ there is a slight difference with my white car.

I would certainly not want any new car having a total front end respray. I would demand the repainting of the front bumper until it matches.....might take a few attempts but less expensive and diminutive £ wise than extensive repainting.

Osinjak

5,453 posts

121 months

Tuesday 16th December 2014
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bunyarra said:
But don't want to really, like it far too much plus will be 203 months before another can be obtained and I have no other car to use.
Typo shurely?! biggrin

4rephill

5,040 posts

178 months

Tuesday 16th December 2014
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wc98 said:
one of my mates owns a body shop, i would say half of his work is brand new seat and vauxhall cars just off the trailer at the dealers. some of the damage is shocking ,they must be playing banger racing at the dealers he covers. i have seen entire sides of new cars having to be repaired/replaced.
Part of the problem is that for a lot of people who deal with moving these cars around the various yards/sites/dealerships etc., they have to move X-amount of cars in limited time and because they don't own the car, they don't worry too much about being meticulous about it's care.

Added to this there's the risk from over hanging branches and such like that these vehicles can encounter whilst on the back of a transporter which then requires rectifying before the new owner can take possession.