Parking ticket - mistake in entering vehicle details on app
Discussion
Posting on behalf of a family member who has has received a ticket for non-payment of parking charges.
The charge was paid on time via a mobile app - however the vehicle registration number was not entered correctly.
The informal appeal was rejected but would it be worth progressing to formal appeal?
The charge was paid on time via a mobile app - however the vehicle registration number was not entered correctly.
The informal appeal was rejected but would it be worth progressing to formal appeal?
plenty said:
Posting on behalf of a family member who has has received a ticket for non-payment of parking charges.
The charge was paid on time via a mobile app - however the vehicle registration number was not entered correctly.
The informal appeal was rejected but would it be worth progressing to formal appeal?
Let the forum know if it was Council or private, as the what to do next is very different.The charge was paid on time via a mobile app - however the vehicle registration number was not entered correctly.
The informal appeal was rejected but would it be worth progressing to formal appeal?
allergictocheese said:
If they have photographs of the car and details of what was entered into the system, and everything else about the parking was as per the rules, then I don't see what basis they've got to enforce the charge, as they have no losses.
Apart from the costs of chasing what was an apparently unpaid fee for the incompetently entered vehicle details. emmaT2014 said:
Apart from the costs of chasing what was an apparently unpaid fee for the incompetently entered vehicle details.
If I put a sign up at my door saying if you knock on it I will charge you a grand, and then someone knocks can I go to court and demand that thousand pounds? Using the time and energy it's cost me to chase them as justification? It's pretty simple - as it stands they have to prove you have cost them money. Not in chasing you, but in parking. If they can't they should lose. The court of appeal are looking into this. I have a suspicion that they will allow the appeal, private parking companies will be completely toothless and the government will legislate for this in the next parliament. But I don't really known what I'm talking about.
I'd happily let this one go to court though - not that it ever would.
emmaT2014 said:
Apart from the costs of chasing what was an apparently unpaid fee for the incompetently entered vehicle details.
They will still have the same staff, the same equipment and so on irrespective. Assuming it was a private scenario, they can only claim for losses incurred by the breach, not costs borne by the business whether the breach occurred or not. Yes, there will be postage costs and maybe the pouches that the tickets are put on your windscreen with, but that's about it.As has been said above, the assumption that it is a private scenario may be a wrong one in any case, at which point the basis for the charge will be different.
allergictocheese said:
If they have photographs of the car and details of what was entered into the system, and everything else about the parking was as per the rules, then I don't see what basis they've got to enforce the charge, as they have no losses.
In that case, what's to stop you borrowing an unexpired ticket to use to cover your parking? That's the reason that numberplate entry was introduced in the first place.speedking31 said:
n that case, what's to stop you borrowing an unexpired ticket to use to cover your parking? That's the reason that numberplate entry was introduced in the first place.
The mistake here will be an obvious typo, if the OPs story is correct, not to mention it appears that is the only contravention. Fraudulently entering wrong details to avoid payment or sanction would be a different matter altogether.Thanks all for the replies so far. This is a council PCN and will not be ignored.
The payment was made via the Ringgo mobile app. The driver has a default registration number saved with Ringgo. In this instance he was driving a different vehicle and forgot to update the booking with the details of the new vehicle.
The driver accepts that he made an error, but is wondering given that he did pay for parking during the allotted time whether there are reasonable grounds for appeal.
As a side note this case undoubtedly highlights the need for awareness of the possibility of this kind of error when paying by phone, which obviously doesn't exist when using printed tickets.
The payment was made via the Ringgo mobile app. The driver has a default registration number saved with Ringgo. In this instance he was driving a different vehicle and forgot to update the booking with the details of the new vehicle.
The driver accepts that he made an error, but is wondering given that he did pay for parking during the allotted time whether there are reasonable grounds for appeal.
As a side note this case undoubtedly highlights the need for awareness of the possibility of this kind of error when paying by phone, which obviously doesn't exist when using printed tickets.
speedking31 said:
ut it wasn't.
We know that now. The OP began by saying the registration was entered incorrectly. I don't think it's unreasonable to have drawn the inference that it was a typing mistake with the correct reg.Now we're told it was the reg that was mistaken entirely, which is different, granted.
If the OP can illustrate it was a minor administrative mistake, that there was no lost revenue or other breach of the rules and continue the appeals process, hopefully common sense will prevail.
...As well as suing the council for the return of the paid for but unused parking 
You will probably find that the Council's appeal body (sitting in the same office as the parking wardens) will reject your appeal because it breaches the oh so clear T&Cs. Take it to the Parking Appeals Service; this body is staffed by humans and has a high % of success in quashing Council-issued tickets. http://www.adviceguide.org.uk/wales/consumer_w/con...
You will probably find that the Council's appeal body (sitting in the same office as the parking wardens) will reject your appeal because it breaches the oh so clear T&Cs. Take it to the Parking Appeals Service; this body is staffed by humans and has a high % of success in quashing Council-issued tickets. http://www.adviceguide.org.uk/wales/consumer_w/con...
plenty said:
Thanks all for the replies so far. This is a council PCN and will not be ignored.
The payment was made via the Ringgo mobile app. The driver has a default registration number saved with Ringgo. In this instance he was driving a different vehicle and forgot to update the booking with the details of the new vehicle.
The driver accepts that he made an error, but is wondering given that he did pay for parking during the allotted time whether there are reasonable grounds for appeal.
As a side note this case undoubtedly highlights the need for awareness of the possibility of this kind of error when paying by phone, which obviously doesn't exist when using printed tickets.
I have a Ringgo account set up and park by phone in a few different car parks. I've changed cars a few times since I've had the account and it does always say, almost as the first thing before it asks you the parking location, whether you want to park 'black Mercedes registration...' so it's fairly clear. Not sure if you use the app whether it's as obvious though.The payment was made via the Ringgo mobile app. The driver has a default registration number saved with Ringgo. In this instance he was driving a different vehicle and forgot to update the booking with the details of the new vehicle.
The driver accepts that he made an error, but is wondering given that he did pay for parking during the allotted time whether there are reasonable grounds for appeal.
As a side note this case undoubtedly highlights the need for awareness of the possibility of this kind of error when paying by phone, which obviously doesn't exist when using printed tickets.
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