Blown turbo - engine damage? and insurance conundrum

[pork911]

do insurers really make bacs payments with no letter at the same time or to follow or just scheduled for some point in the future?

seems quite tardy

[LoonR1]

pork911 said:

do insurers really make bacs payments with no letter at the same time or to follow or just scheduled for some point in the future?

seems quite tardy

Pretty certain we know the answer to that.

[photosnob]

pork911 said:

do insurers really make bacs payments with no letter at the same time or to follow or just scheduled for some point in the future?

seems quite tardy

I might be lying. But I'm not. I can probably look the emails up if anyone wants... And this is banks, but they are regulated by the same people as insurance companies.

I had to issue a chargeback for around 10 grand. I kept getting letters asking me to do stupid things which were not possible. In the end I sent them documentation from the manufacture showing it wasn't possible. And pointed out legislation which proved they were asking me to do something which was a criminal offence (exporting counterfeit goods).

I said sort it or give me a deadlock letter or sort it, via email. Within two hours I got the money in my account, just below 10 grand. I never received a letter. And I never heard another thing...

As that seems ridiculous I'm happy to post the email, and associated attachments. I'll even screen shot my online banking to prove it... Of course I could fake all this - but I have no reason too. So it's perfectly possible for this to happen.

[pork911]

photosnob said:

I might be lying. But I'm not. I can probably look the emails up if anyone wants... And this is banks, but they are regulated by the same people as insurance companies.

I had to issue a chargeback for around 10 grand. I kept getting letters asking me to do stupid things which were not possible. In the end I sent them documentation from the manufacture showing it wasn't possible. And pointed out legislation which proved they were asking me to do something which was a criminal offence (exporting counterfeit goods).

I said sort it or give me a deadlock letter or sort it, via email. Within two hours I got the money in my account, just below 10 grand. I never received a letter. And I never heard another thing...

As that seems ridiculous I'm happy to post the email, and associated attachments. I'll even screen shot my online banking to prove it... Of course I could fake all this - but I have no reason too. So it's perfectly possible for this to happen.

huh? are you dogzilla?

[dogzilla]

Chased em today, final confirmation letter has not been sent out yet,the handler it was assigned to is clearly sitting on it so they escalated it to her manager and I suspect she will get another kick up the arse. This is the same bint that fobbed me off in the first place.

They confirmed that my excess was waved so I don't need to claim that back.

Otherwise be back in a few more days to shut the cretins up. Honestly never met a sadder bunch. I can only assume some of you have been repeatedly shafted over the years that you simply cannot believe that someone has walked away with a fair settlement.

[pork911]

are you photosnob?

[photosnob]

pork911 said:

are you photosnob?

No he's not me. Why do you feel the need to be so aggressive? I simply posted that it's perfectly within the realms of reality to get a payment from a financial institution without getting a letter to explain why. My case was a fair bit more complicated than the OP's - and involved a number of cock ups. I eventually got it solved and was just happy to have my money back. I certainly wasn't complaining about the lack of a letter.

Moving forward - all I said was that it's happened to me years ago. It wasn't an insurance company, and it wasn't in a case similar to this. However it was by an organisation which is regulated by the same people. That is all.

If you still feel that I'm the OP please raise a concern with the moderating team. I'm sure there is a rule about having multiple accounts to defend your argument. If however you are going to throw childish insults around - please instead go and get professional help.

Love Sam.

[pork911]

photosnob said:

No he's not me. Why do you feel the need to be so aggressive? I simply posted that it's perfectly within the realms of reality to get a payment from a financial institution without getting a letter to explain why. My case was a fair bit more complicated than the OP's - and involved a number of cock ups. I eventually got it solved and was just happy to have my money back. I certainly wasn't complaining about the lack of a letter.

Moving forward - all I said was that it's happened to me years ago. It wasn't an insurance company, and it wasn't in a case similar to this. However it was by an organisation which is regulated by the same people. That is all.

If you still feel that I'm the OP please raise a concern with the moderating team. I'm sure there is a rule about having multiple accounts to defend your argument. If however you are going to throw childish insults around - please instead go and get professional help.

Love Sam.

There WAS no aggression or childish insults, you fkwit

Read your post again and you will see my question was perfectly reasonable.

[btcc123]

dogzilla said:

Chased em today, final confirmation letter has not been sent out yet,the handler it was assigned to is clearly sitting on it so they escalated it to her manager and I suspect she will get another kick up the arse. This is the same bint that fobbed me off in the first place.

They confirmed that my excess was waved so I don't need to claim that back.

Otherwise be back in a few more days to shut the cretins up. Honestly never met a sadder bunch. I can only assume some of you have been repeatedly shafted over the years that you simply cannot believe that someone has walked away with a fair settlement.

Also on the 25th March you said that the insurance company would also give you compensation.So it looks like you have not received that yet or you letter we are all waiting to see.

I have a multi car policy with Admiral,excellent company with good prices but guess with policyholders like you can drive the best trained handler to dispair.

[dogzilla]

btcc123 said:

Also on the 25th March you said that the insurance company would also give you compensation.So it looks like you have not received that yet or you letter we are all waiting to see.

I have a multi car policy with Admiral,excellent company with good prices but guess with policyholders like you can drive the best trained handler to dispair.

The compensation came with the payment, I had that confirmed when I called this week.

I guess by people like me you mean people with a clue who won't be fobbed off by misinformation. Yep that's me.

There is a reason why Admiral group are so cheap because they cut costs at every turn. I've made probably 50+ phone calls to them over the past few months, continuously chasing to get updates. I was told the cheque was in the post, a week later no cheque. I was told a confirmation letter was coming. Still no letter.

I called them today to get the status of the liability on the second accident and they last contacted the 3rd party in January, over 3 months ago and nothing since. The guy in the arbitration team was sheepish and profusely apologetic but again it's the same old story. I presume they are massively understaffed and overworked.

Good riddance I say. As long as there are enough mugs out there to keep them in profit I don't suppose anything will change.

[marshalla]

dogzilla said:

The compensation came with the payment, I had that confirmed when I called this week.

I guess by people like me you mean people with a clue who won't be fobbed off by misinformation. Yep that's me.

On 25th March

dogzilla said:

Just got a call from Quality team and I am absolutely over the moon with the result.

I was gearing up for a long battle but fairness has prevailed.

I was informed that a cheque for £7500 is in the post today. This includes money for a geometry check on the car which came as reccomendation from the engineer.
The figure is slightly reduced as the labour on the two incidents was combined and reduced accordingly.

This does not include compensation for the saga which I have gone through, they are currently working on a figure and will get back to me in a few days.

P.S - I will scan in the final resolution letter when it arrives just to cover any smug tttery from our resident in-house know it alls.

So - you caved and accepted even less than they originally promised (£8500) or the reduced figure (£7500) without any compensation ? Doesn't sound like something you would do.

[dogzilla]

marshalla said:

So - you caved and accepted even less than they originally promised (£8500) or the reduced figure (£7500) without any compensation ? Doesn't sound like something you would do.

I already said, there were two individual repair quotes which made up the circa £8500 total. The insurance company wanted to merge the quotes together as there were would be significant labor cost savings when undertaking both repairs at once. Eg. having to prep the car for spraying only once.

The revised total repair cost figure was about £1000 less. Considering how much labour was on these quotes I figured that was a fair compromise.

I think it would be unreasonable for me to claim that I need to treat both repairs separately and therefore receive the full invoice amount on both.

[iSore]

Enjoy the money!!

[Roo]

You're not making any sense. This is what you said on 25th March.

dogzilla said:

Just got a call from Quality team and I am absolutely over the moon with the result.

I was gearing up for a long battle but fairness has prevailed.

I was informed that a cheque for £7500 is in the post today. This includes money for a geometry check on the car which came as reccomendation from the engineer.
The figure is slightly reduced as the labour on the two incidents was combined and reduced accordingly.

This does not include compensation for the saga which I have gone through, they are currently working on a figure and will get back to me in a few days.

P.S - I will scan in the final resolution letter when it arrives just to cover any smug tttery from our resident in-house know it alls.

You then didn't get a cheque but a bacs payment. The payment was for a random £7,400 something because, "d'uh, when was the last time you saw an invoice that was to a perfectly rounded figure."

Whenever I've received a payment from an insurance company it's a letter explaining what it's for with a tear off cheque at the bottom.

[Vaud]

Roo said:

You then didn't get a cheque but a bacs payment. The payment was for a random £7,400 something because, "d'uh, when was the last time you saw an invoice that was to a perfectly rounded figure."

Whenever I've received a payment from an insurance company it's a letter explaining what it's for with a tear off cheque at the bottom.

To be fair, I think BACS usage has increased.

[Roo]

Vaud said:

Roo said:

You then didn't get a cheque but a bacs payment. The payment was for a random £7,400 something because, "d'uh, when was the last time you saw an invoice that was to a perfectly rounded figure."

Whenever I've received a payment from an insurance company it's a letter explaining what it's for with a tear off cheque at the bottom.

To be fair, I think BACS usage has increased.

Despite the fact they said they'd send him a cheque, and that they'd sent him a cheque, for a certain figure they then bacs a completely random figure into his bank account?

This in relation to two third party insurers paying for two separate lots of damage to his car? Neither of whom he has any connection with club together and pay his insurers monies which they transfer to him?

[Vaud]

I am providing some balance to the debate. I'm on the fence on this one.

[dogzilla]

Roo said:

Despite the fact they said they'd send him a cheque, and that they'd sent him a cheque, for a certain figure they then bacs a completely random figure into his bank account?
This in relation to two third party insurers paying for two separate lots of damage to his car? Neither of whom he has any connection with club together and pay his insurers monies which they transfer to him?

Yawn. If you can't be bothered to even read the thread properly then why even bother posting.

I said on the 25th:

dogzilla said:

I was informed that a cheque for £7500 is in the post today. This includes money for a geometry check on the car which came as reccomendation from the engineer.
The figure is slightly reduced as the labour on the two incidents was combined and reduced accordingly.

That is why the figure was reduced because of the combined labour saving on the bodywork. Prepping a car for a spray takes a lot of time, doing it twice takes twice as long. I accepted that as it was a reasonable thing to do.

They promised a cheque, they broke the promise, I eventually get a BAC's payment. Still waiting on a final letter from insurance company. (chased earlier this week)

[marshalla]

dogzilla said:

Roo said:

Despite the fact they said they'd send him a cheque, and that they'd sent him a cheque, for a certain figure they then bacs a completely random figure into his bank account?
This in relation to two third party insurers paying for two separate lots of damage to his car? Neither of whom he has any connection with club together and pay his insurers monies which they transfer to him?

Yawn. If you can't be bothered to even read the thread properly then why even bother posting.

I said on the 25th:

dogzilla said:

I was informed that a cheque for £7500 is in the post today. This includes money for a geometry check on the car which came as reccomendation from the engineer.
The figure is slightly reduced as the labour on the two incidents was combined and reduced accordingly.

That is why the figure was reduced because of the combined labour saving on the bodywork. Prepping a car for a spray takes a lot of time, doing it twice takes twice as long. I accepted that as it was a reasonable thing to do.

They promised a cheque, they broke the promise, I eventually get a BAC's payment. Still waiting on a final letter from insurance company. (chased earlier this week)

So, how much was the compensation ?

[bitchstewie]

I don't know which is weirder tbh, the idea that Dogzilla is making this up, or the amount of time some of you seem to devote to trying to find out if he is or not.