unfair t&c's

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Discussion

anonymous-user

Original Poster:

53 months

Wednesday 21st January 2015
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Trying to move my broadband service from current house to new house and the isp says they can only do this if I sign up for a new 18 month contract. I am out of contract and it is just a rolling sevice paid monthly.

I feel like I am being 'forced' by them because I have the audacity to move house, my question is would this be considered as an 'unfair term or condition'.

I am quite happy for them to be my broadband provider at the new place but not on an 18 month contract. The call centre drone escalated it to the call centre service manager drone but same response but hopefully it has been kicked up to a more senior drone and sense will however unlikely prevail.

As things stand the phone line moves at the end of the month and broadband will cease.

Happy Jim

964 posts

238 months

Wednesday 21st January 2015
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Why is it unfair? You're free to go elsewhere if there is a better deal surely?

sday12

5,053 posts

210 months

Wednesday 21st January 2015
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Get a pre loaded mifi for the remainder of the month, tell them to do one and why.

anonymous-user

Original Poster:

53 months

Wednesday 21st January 2015
quotequote all
I think it is unfair because to continue being a customer with them at the new place I have no option but to sign an 18 month contract with them.

JustinP1

13,330 posts

229 months

Wednesday 21st January 2015
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gottans said:
I think it is unfair because to continue being a customer with them at the new place I have no option but to sign an 18 month contract with them.
Your contract is to supply broadband to your house. You are choosing to end that contract and move.

If you want the service at the new house, they'll have to do either a bit or a lot of work to connect you, so they'll have a minimum contract.

Every supplier I know of has a minimum contract at a new property.

Mojooo

12,670 posts

179 months

Wednesday 21st January 2015
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Its not unfair.

Mill Wheel

6,149 posts

195 months

Thursday 22nd January 2015
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gottans said:
I think it is unfair because to continue being a customer with them at the new place I have no option but to sign an 18 month contract with them.
Is this Talk² ?

I used to be with Tiscali, and TalkTalk were asking me to change to them, even though they had taken over Tiscali, so I gave them a set of terms under which I WOULD transfer - we haggled for a while, and my only concession was to take up line rental through them, in return I get FREE calls to France at no additional cost, no 18 month contract, a free TV box (which they later gave everybody anyway) a new router and got to keep my tiscali email address which the call centre said I couldn't.

You could simply suggest that if you HAVE to take up a 18 month deal, then you may as well simply sign up with one of their competitors and get a new customer discount, new router etc - EE, BT and Sky are all offering some good deals to new customers... use one or the other as a bargaining chip.

Wombat3

11,981 posts

205 months

Thursday 22nd January 2015
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gottans said:
I think it is unfair because to continue being a customer with them at the new place I have no option but to sign an 18 month contract with them.
There is a cost involved in doing this for you......

...but if its ADSL broadband then find another provider who will provide you with a shorter contract

(Its Virginmedia & cable isn't it?)

V8forweekends

2,481 posts

123 months

Thursday 22nd January 2015
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ging84

8,832 posts

145 months

Thursday 22nd January 2015
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there are setup costs, generally no internet company will let you move to a new line without either paying a setup fee, or signing a minimum contract term
Otherwise you can move, then after a month switch to a cheaper supplier who otherwise would have charged a setup fee, the first company actually ends up out of pocket

Drumroll

3,739 posts

119 months

Thursday 22nd January 2015
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It's not unfair as has been said the contract is supply you to your current address. Maybe the way to do it is see what deals they do for new customers and use that as a bargaining tool.

Himself

483 posts

146 months

Thursday 22nd January 2015
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ging84 said:
there are setup costs, generally no internet company will let you move to a new line without either paying a setup fee, or signing a minimum contract term
Otherwise you can move, then after a month switch to a cheaper supplier who otherwise would have charged a setup fee, the first company actually ends up out of pocket
I'm not sure how you deduced that from the op?

Nezquick

1,453 posts

125 months

Thursday 22nd January 2015
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Not sure what the problem is really.
Presumably you're happy with your current ISP?
Presumably you also need the internet?

If the answer is yes to both (and you can't find a better deal or get them to give you a better to deal) then just go for it?

Why would you want a contract of less than 18 months? Do you envisage that you'll need to change your ISP in the near future?

AA999

5,180 posts

216 months

Thursday 22nd January 2015
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T&Cs are there for you to sign up if you agree to them or not sign up if you disagree.
It sounds like you disagree with their T&Cs so the logical choice would be to not sign up.

Unless you live in the middle of nowhere there are usually plenty of internet provider options.
Some of them may not show up on the usual search/comparison sites, such as some microwave wifi providers, as the comparison sites usually only show the land-line options.

onomatopoeia

3,469 posts

216 months

Thursday 22nd January 2015
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JustinP1 said:
Every supplier I know of has a minimum contract at a new property.
A&A and Zen do monthly contracts on ADSL (not sure about FTTC).

They are proper ISPs though.

Spooge

150 posts

111 months

Thursday 22nd January 2015
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Try these guys too, have been very good in my experience:

https://www.xilo.net/adsl_broadband/#pro

JustinP1

13,330 posts

229 months

Thursday 22nd January 2015
quotequote all
onomatopoeia said:
JustinP1 said:
Every supplier I know of has a minimum contract at a new property.
A&A and Zen do monthly contracts on ADSL (not sure about FTTC).

They are proper ISPs though.
Awesome - then the OP can use them. smile

Where I am in ruralish Shropshire your choice is bugger all. It's either with BT or a line using Openreach connecting it, with the end user paying more.

BT are pretty reasonable though. If you sign up for an 18/24 month contract and you have to breach it if you want to move house, they'll let you out of the contract as long as you sign up with them at the new place.

Wombat3

11,981 posts

205 months

Thursday 22nd January 2015
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JustinP1 said:
onomatopoeia said:
JustinP1 said:
Every supplier I know of has a minimum contract at a new property.
A&A and Zen do monthly contracts on ADSL (not sure about FTTC).

They are proper ISPs though.
Awesome - then the OP can use them. smile

Where I am in ruralish Shropshire your choice is bugger all. It's either with BT or a line using Openreach connecting it, with the end user paying more.

BT are pretty reasonable though. If you sign up for an 18/24 month contract and you have to breach it if you want to move house, they'll let you out of the contract as long as you sign up with them at the new place.
Unless you have access to (Virgin) cable EVERYBODY uses BT's access network whether its ordinary ADSL or FTTC - i.e. your choice of providers should be the same as everyone else's. Even Virgin use it where they don't have network in the ground.

If BT can provide you with an FTTC connection then so can anyone else - or not as the case may be.

rscott

14,691 posts

190 months

Thursday 22nd January 2015
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Wombat3 said:
JustinP1 said:
onomatopoeia said:
JustinP1 said:
Every supplier I know of has a minimum contract at a new property.
A&A and Zen do monthly contracts on ADSL (not sure about FTTC).

They are proper ISPs though.
Awesome - then the OP can use them. smile

Where I am in ruralish Shropshire your choice is bugger all. It's either with BT or a line using Openreach connecting it, with the end user paying more.

BT are pretty reasonable though. If you sign up for an 18/24 month contract and you have to breach it if you want to move house, they'll let you out of the contract as long as you sign up with them at the new place.
Unless you have access to (Virgin) cable EVERYBODY uses BT's access network whether its ordinary ADSL or FTTC - i.e. your choice of providers should be the same as everyone else's. Even Virgin use it where they don't have network in the ground.

If BT can provide you with an FTTC connection then so can anyone else - or not as the case may be.
Spot on. I'm in rural Essex- there's only BT equipment in our exchange (and not even upgraded to ADSL2+ /21CN yet), but I'm with A&A for my broadband. Costs a little more, but is truly unfiltered, static ip and a decent helpdesk.

askew

102 posts

115 months

Thursday 22nd January 2015
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Glad that Sky have not pulled this trick on me: moved round three different abodes in ~18 months and they were always incredibly helpful, and there were no fees or buying into a new contract at all.