unfair t&c's

[Retroman]

Wombat3 said:

Unless you have access to (Virgin) cable EVERYBODY uses BT's access network whether its ordinary ADSL or FTTC - i.e. your choice of providers should be the same as everyone else's. Even Virgin use it where they don't have network in the ground.

If BT can provide you with an FTTC connection then so can anyone else - or not as the case may be.

Strictly speaking that's not quite right.

Anyone that lives in Hull can't get broadband on either BT or Virgin's infrastructure.
Kingston own all the infrastructure there and they're the only ISP available as well.

[xxChrisxx]

askew said:

Glad that Sky have not pulled this trick on me: moved round three different abodes in ~18 months and they were always incredibly helpful, and there were no fees or buying into a new contract at all.

Same for me, was a period of time I moved about a lot and never got charged, or put on a new contract.

I've always found Sky's customer service to have a focus on customer retention. Even hint you'll fk off and they cave. Shame I have to wire Murdoch a considerable amount of monies for it though.

[anonymous-user]

Well Talk Talk are the offending ISP and the only need to stay with them is a particular E-mail address that I have managed to migrate to my own domain. Overall the service has been reliable and not caused any problems so I don't object to staying with them. I have been out of contract with them since 2006 as they have provided cause to change.

The 18 month min term when moving was a surprise and only found when I spoke to them because automated moving thing didn't work. I don't want the contract because fibre is allegedly going to appear later this year and TT may not have space on the exchange and I won't be able to change when needed.

In the end I accepted a 12 month contract but I do feel strong armed into it, only positive is OFCOM have capped charges when buying yourself out of a contract..

[anonymous-user]

It gets worse, they now say they cannot transfer the service as the computer says no (error actually) so I am going to have my broadband service terminated. You really can't make this stuff up.

Sent e-mail to Dido Harding who apologises and sends it to one of her inner minions, as the cut off is 30th Jan,the minion in question has a day off and doesn't hand it over to anyone...

Anyone recommend a broadband only deal that doesn't need line rental included?

[Wombat3]

gottans said:

It gets worse, they now say they cannot transfer the service as the computer says no (error actually) so I am going to have my broadband service terminated. You really can't make this stuff up.

Sent e-mail to Dido Harding who apologises and sends it to one of her inner minions, as the cut off is 30th Jan,the minion in question has a day off and doesn't hand it over to anyone...

Anyone recommend a broadband only deal that doesn't need line rental included?

If they are saying they can't transfer the phone line (number) its because it originates from a different exchange to the one your new place is on. Your only option there would be either take it to Virgin (if you have a cable available) or possibly port it to some kind of VOIP provider. Otherwise just get a divert message put on the old number for a month or three.